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PC Powering off Randomly

LordVe
By LordVe
in Troubleshooting
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Posted

Recent change to system: New Video card ~1 week ago.

 

Problem:

  • PC turns off randomly (Think power being cut so no logs)
  • There does not seem to be a trigger to cause the problem

 

Steps taken to attempt to troubleshoot:

  • Cleaned system
  • Reseated all components
  • Ran a 12 hour Stress Test on both CPU and GPU to rule out Overheating

Computer:

  • MSI Gaming Pro Carbon X370 Motherboard
  • Ryzen 5 1600X
  • 2x Corsair Vengeance LPX 8gb DDR4 3000 Memory
  • MSI Twin Frozr 1070 Ti
  • EVGA 650 GQ 80+ PSU
  • Mushkin TRIACTOR-3DL - 512GB SSD
  • Win7 Home (I know...)

 

So, a few days ago one of my Computers started to turn off randomly.  All temps are well within Range.  I have had it turn off immediately after hitting the windows startup screen after a cold-boot once.

Thus my problem.  Having ruled out, as best as possible, overheating, I haven't the foggiest why the computer would just turn off like that.  I would switch out the video card to rule out a bad one, but I haven't an extra to try and it had no issues I could see when being stressed at 100%. 

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Posted

If you have a spare PSU try that to see if your PSU as at fault. Also look on ebay and get a cheap GPU to try that (or use the motherboard video output but I have no idea if Ryzen has onboard graphics)

PC Specs:

CPU: Intel i9 12900K

CPU Cooler: Corsair Hydro H150i Elite Capellix

Mother Board: MSI z690 carbon WiFi

RAM: TeamSport Elite DDR5 2x16 4800mhz

Storage: 2TB Samsung 970 Plus NVMe, 240 SanDisk SSD Plus, Crucial MX300 750GB SSD

GPU: Gigabyte G1 Gaming GTX 1080 

Case: Corsair Crystal 460X

PSU: Cosrair RM850X 80+ Gold

OS: Windows 11 Home

Monitor: Acer Predator XB271HU 27" 1440p @ 165hz

Keyboard: Razer Black Widow Chroma

Mouse: Logitech G502

Sound: Sony MDR 1000x Headphones, Blue Snowball Microphone

 

Laptop Specs:

Gigabyte Aorus 15G

CPU: Intel i7 10875H

RAM: 16gb DDR4

Storage: 512gb NVMe, 1TB Crucial MX300 SATA SSD

GPU: Nvidia RTX 2070 Max-Q

 

 

 

 

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Posted
4 hours ago, LordVe said:

I have had it turn off immediately after hitting the windows startup screen after a cold-boot once.

So do you mean the system becomes unresponsive and you have to turn it off?

What graphics card did you have before the upgrade?

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28 minutes ago, ZacoAttaco said:

So do you mean the system becomes unresponsive and you have to turn it off?

What graphics card did you have before the upgrade?

The system turns itself off, as though the power were cut.

 

The GFX card that was in the PC before was a 270x.  It died.  Then used an HD7870 from my server until the new card came in.

 

 

As a side note:  I have had the PC lockup today while doing simple stuff like Solitaire...  (Full lockup requireing holding the Power Button.)

 

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3 hours ago, LordVe said:

As a side note:  I have had the PC lockup today while doing simple stuff like Solitaire...  (Full lockup requireing holding the Power Button.)

Strange...you ran stress tests on CPU and GPU so that doesn't seem like it would be the issue.

I haven't heard of that SSD before, maybe consider bench marking to see whether there's an issue there?

https://www.techspot.com/downloads/6014-as-ssd-benchmark.html

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Posted

Also did these changes essentially start as soon as you changed the GPU? These issues didn't occur before?

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Installed the GPU on the 13th, I think, didn't start having issues until about Wed.

 

Also: Ran a test on the SSD...  No issues reported.

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One thought that pops into my head, probably not right but the 1070 TI probably doesn't want to play nice with Windows 7. You don't have any other GPUs to test?

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New developments:

 

Swapped out GPU with 1070 from friend's pc. No more, as far as I know, random turnoffs... 

 

Instead, we get Page_Faults and IRQL BSODs...  So, progress I suppose. 

 

Decided to Clean Install win10 to remove possibility of a Driver issue...  I am hopeful... 

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2 hours ago, LordVe said:

New developments:

 

Swapped out GPU with 1070 from friend's pc. No more, as far as I know, random turnoffs... 

 

Instead, we get Page_Faults and IRQL BSODs...  So, progress I suppose. 

 

Decided to Clean Install win10 to remove possibility of a Driver issue...  I am hopeful... 

Let us know how the reinstall goes :)

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I am 99% sure it is the Ram...  I swapped RAM with my MediaPC and thus far the Media PC is the one BSODing and Restarting...

 

My question is: how could memtest86+ and WMD miss the issue with the Ram?

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6 hours ago, LordVe said:

My question is: how could memtest86+ and WMD miss the issue with the Ram?

I'm not super familiar with those programs and I'm surprised they missed errors with RAM when they're designed to test that.

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