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ETHERNET CONNECTION

Andylxn
By Andylxn
in Troubleshooting
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Go to solution Solved by TheSLSAMG,
3 minutes ago, Andylxn said:

 

58E62832-1CE8-45FD-A4D0-CB0C953CAF0B.jpeg

There's the problem. Ethernet drivers aren't installed. You will need to download this file from ASUS' website, unzip it and install it using the bundled installer. Since your new PC has no internet access, you will need to use another PC to download the file and a flash drive to move it over.

 

Also, is that Windows 8.1 by any chance? Because that looks suspiciously like Windows 8.1.

Posted

So I built a new pc today and I can’t seem to get the Ethernet connection to work. I have an Asus prime z370-a. Both my router and Ethernet port are green. The Ethernet port also blinks orange on top of the green if you can see in the picture. 

8F7E1090-8C6C-4177-B4BF-54C4449E3126.jpeg

B595B30A-2B2C-4B99-9E87-4308591CDE91.jpeg

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Check if Ethernet drivers are installed and working by opening Device Manager and looking for any unrecognized devices. Post a screenshot of Device Manager if you are not sure.

Main Rig: CPU: AMD Ryzen 7 5800X | RAM: 32GB (2x16GB) KLEVV CRAS XR RGB DDR4-3600 | Motherboard: Gigabyte B550I AORUS PRO AX | Storage: 512GB SKHynix PC401, 1TB Samsung 970 EVO Plus, 2x Micron 1100 256GB SATA SSDs | GPU: EVGA RTX 3080 FTW3 Ultra 10GB | Cooling: ThermalTake Floe 280mm w/ be quiet! Pure Wings 3 | Case: Sliger SM580 (Black) | PSU: Lian Li SP 850W

 

Server: CPU: AMD Ryzen 3 3100 | RAM: 32GB (2x16GB) Crucial DDR4 Pro | Motherboard: ASUS PRIME B550-PLUS AC-HES | Storage: 128GB Samsung PM961, 4TB Seagate IronWolf | GPU: AMD FirePro WX 3100 | Cooling: EK-AIO Elite 360 D-RGB | Case: Corsair 5000D Airflow (White) | PSU: Seasonic Focus GM-850

 

Miscellaneous: Dell Optiplex 7060 Micro (i5-8500T/16GB/512GB), Lenovo ThinkCentre M715q Tiny (R5 2400GE/16GB/256GB), Dell Optiplex 7040 SFF (i5-6400/8GB/128GB)

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8 minutes ago, TheSLSAMG said:

Check if Ethernet drivers are installed and working by opening Device Manager and looking for any unrecognized devices. Post a screenshot of Device Manager if you are not sure.

 

58E62832-1CE8-45FD-A4D0-CB0C953CAF0B.jpeg

7749B5D7-D4CC-4AEF-8417-F7EB2BEC190A.jpeg

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3 minutes ago, Andylxn said:

 

58E62832-1CE8-45FD-A4D0-CB0C953CAF0B.jpeg

There's the problem. Ethernet drivers aren't installed. You will need to download this file from ASUS' website, unzip it and install it using the bundled installer. Since your new PC has no internet access, you will need to use another PC to download the file and a flash drive to move it over.

 

Also, is that Windows 8.1 by any chance? Because that looks suspiciously like Windows 8.1.

Main Rig: CPU: AMD Ryzen 7 5800X | RAM: 32GB (2x16GB) KLEVV CRAS XR RGB DDR4-3600 | Motherboard: Gigabyte B550I AORUS PRO AX | Storage: 512GB SKHynix PC401, 1TB Samsung 970 EVO Plus, 2x Micron 1100 256GB SATA SSDs | GPU: EVGA RTX 3080 FTW3 Ultra 10GB | Cooling: ThermalTake Floe 280mm w/ be quiet! Pure Wings 3 | Case: Sliger SM580 (Black) | PSU: Lian Li SP 850W

 

Server: CPU: AMD Ryzen 3 3100 | RAM: 32GB (2x16GB) Crucial DDR4 Pro | Motherboard: ASUS PRIME B550-PLUS AC-HES | Storage: 128GB Samsung PM961, 4TB Seagate IronWolf | GPU: AMD FirePro WX 3100 | Cooling: EK-AIO Elite 360 D-RGB | Case: Corsair 5000D Airflow (White) | PSU: Seasonic Focus GM-850

 

Miscellaneous: Dell Optiplex 7060 Micro (i5-8500T/16GB/512GB), Lenovo ThinkCentre M715q Tiny (R5 2400GE/16GB/256GB), Dell Optiplex 7040 SFF (i5-6400/8GB/128GB)

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3 minutes ago, TheSLSAMG said:

There's the problem. Ethernet drivers aren't installed. You will need to download this file from ASUS' website, unzip it and install it using the bundled installer. Since your new PC has no internet access, you will need to use another PC to download the file and a flash drive to move it over.

 

Also, is that Windows 8.1 by any chance? Because that looks suspiciously like Windows 8.1.

Yeah this is windows 8.1. Sorry but just another question than, I have the windows on a usb; is there a way to unformat the usb so I can use it as an usb than?

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4 minutes ago, Andylxn said:

Yeah this is windows 8.1. Sorry but just another question than, I have the windows on a usb; is there a way to unformat the usb so I can use it as an usb than?

You shouldn't have to reformat it, since Windows flash drives don't use special formatting in the first place. If you want to format it though, all you have to do is plug it into a PC, right click it in File Explorer, click format, set it to whatever file system you want (FAT32 is fine, default allocation size) and hit Start in the dialog box.

Main Rig: CPU: AMD Ryzen 7 5800X | RAM: 32GB (2x16GB) KLEVV CRAS XR RGB DDR4-3600 | Motherboard: Gigabyte B550I AORUS PRO AX | Storage: 512GB SKHynix PC401, 1TB Samsung 970 EVO Plus, 2x Micron 1100 256GB SATA SSDs | GPU: EVGA RTX 3080 FTW3 Ultra 10GB | Cooling: ThermalTake Floe 280mm w/ be quiet! Pure Wings 3 | Case: Sliger SM580 (Black) | PSU: Lian Li SP 850W

 

Server: CPU: AMD Ryzen 3 3100 | RAM: 32GB (2x16GB) Crucial DDR4 Pro | Motherboard: ASUS PRIME B550-PLUS AC-HES | Storage: 128GB Samsung PM961, 4TB Seagate IronWolf | GPU: AMD FirePro WX 3100 | Cooling: EK-AIO Elite 360 D-RGB | Case: Corsair 5000D Airflow (White) | PSU: Seasonic Focus GM-850

 

Miscellaneous: Dell Optiplex 7060 Micro (i5-8500T/16GB/512GB), Lenovo ThinkCentre M715q Tiny (R5 2400GE/16GB/256GB), Dell Optiplex 7040 SFF (i5-6400/8GB/128GB)

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5 minutes ago, TheSLSAMG said:

You shouldn't have to reformat it, since Windows flash drives don't use special formatting in the first place. If you want to format it though, all you have to do is plug it into a PC, right click it in File Explorer, click format, set it to whatever file system you want (FAT32 is fine, default allocation size) and hit Start in the dialog box.

got it to work tysm 

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1 minute ago, Andylxn said:

got it to work tysm 

You're welcome, happy I could help :D

Main Rig: CPU: AMD Ryzen 7 5800X | RAM: 32GB (2x16GB) KLEVV CRAS XR RGB DDR4-3600 | Motherboard: Gigabyte B550I AORUS PRO AX | Storage: 512GB SKHynix PC401, 1TB Samsung 970 EVO Plus, 2x Micron 1100 256GB SATA SSDs | GPU: EVGA RTX 3080 FTW3 Ultra 10GB | Cooling: ThermalTake Floe 280mm w/ be quiet! Pure Wings 3 | Case: Sliger SM580 (Black) | PSU: Lian Li SP 850W

 

Server: CPU: AMD Ryzen 3 3100 | RAM: 32GB (2x16GB) Crucial DDR4 Pro | Motherboard: ASUS PRIME B550-PLUS AC-HES | Storage: 128GB Samsung PM961, 4TB Seagate IronWolf | GPU: AMD FirePro WX 3100 | Cooling: EK-AIO Elite 360 D-RGB | Case: Corsair 5000D Airflow (White) | PSU: Seasonic Focus GM-850

 

Miscellaneous: Dell Optiplex 7060 Micro (i5-8500T/16GB/512GB), Lenovo ThinkCentre M715q Tiny (R5 2400GE/16GB/256GB), Dell Optiplex 7040 SFF (i5-6400/8GB/128GB)

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