Poor CableMod Customer Service

[The-White-Wolf]

Hey guys. Just wanted to let the community know about the poor customer service experience i've had with CableMod. I purchased two cables through their custom cable configurator on April 22nd. They were shipped through DHL but USPS did the final delivery. They were shipped to the wrong address on May 09 which i confirmed when I called both DHL and USPS and USPS told me it was delivered to a different zip code than the one i provided CableMod. I emailed them on May 15th and explained the situation to them. Matt from Cablemod emailed me back the same day and said "We will have the order remade and reshipped ASAP." The next day they told me that they couldn't ship out the remade cables until they opened up an investigation with the courier and it had been resolved. He told me that the investigation would only take a few days. It has now been 19 days and after numerous back and forth emails with Matt telling me there is no update, he is now no longer replying to my emails. I am now escalating this to PayPal to get this resolved. I hope your experience with them has been better!

[TheSLSAMG]

@CableMod is the industry affiliate, so they may be able to help.

[airdeano]

18 minutes ago, The-White-Wolf said:

They were shipped to the wrong address on May 09 which i confirmed when I called both DHL and USPS and USPS told me it was delivered to a different zip code than the one i provided CableMod.

confused?

did cablemod address the package incorrectly or USPS (more prolly the case) just deliver the package to the wrong zip code (other than what was the correct code)?

if the latter, seems the outrage should be on the delivery services, not cablemod. they enlisted the delivery service, yes, but the control ultimately is waiting for USPS to track and retrieve the package and that does take time. you can escalate it from your end by asking to see the postmaster general of your local area to get more eyes on the investigation.

but if cablemod addressed the package incorrectly, then it is on them to make to correction.

[The-White-Wolf]

There is no way of knowing whether or not cablemod addressed the package to the wrong address or if USPS delivered it to the wrong address unless one of the two admit to the error. But why should the customer take on the burden of having to wait two months for a product they have already paid for? At this point all I want is a refund.

[IAnthonyFX]

49 minutes ago, The-White-Wolf said:

There is no way of knowing whether or not cablemod addressed the package to the wrong address or if USPS delivered it to the wrong address unless one of the two admit to the error. But why should the customer take on the burden of having to wait two months for a product they have already paid for? At this point all I want is a refund.

yes, there lies the issue. I am with you in this one, sure they are investigating, in the meantime they better fucking give you what you paid for. I do not get the need of loosing a costumer for the sake of knowing what went wrong (they can do that later). Shame on them

[CableMod]

We in no way would leave you hanging, but we do also need to follow the normal procedures and verify everything first. We do apologize for the inconvenience but it is being looked into I assure you. We aren't going to just take your money and run, that isn't what we do here, do not worry.