Please, send help!

[jmilroy94]

I've recently built myself a work computer and I'm having an issue I've never seen before. Basically I'll be working and all of a sudden everything will become unresponsive. I can move the mouse around but can't click on anything or input any keyboard commands.

 

My Spotify music keeps playing just fine but the screen doesn't update in any way. The mouse only changes when I hover over the windows Cortana search area of the taskbar.

 

This has happened 2 or 3 times in the last couple of days. What should I do!?!

[AnalogCanavity]

More information, PC specs, do you have lastest drivers, do you have anti virus or anti malware.

[jmilroy94]

Specs:

 

i5 8400

MSI B360M motherboard

8GB DDR4 Corsair RAM

240GB Kingston A400 SSD

Corsair CX450 PSU

 

I believe I have the latest driver's. No antivirus or malware software, apart from the in built windows stuff

[John Wang 666]

Try Ubuntu, Make sure that is not a hardware issue.

[jmilroy94]

Is there a way to easily make sure I have the right drivers? 

[Fyfey96]

24 minutes ago, jmilroy94 said:

I've recently built myself a work computer and I'm having an issue I've never seen before. Basically I'll be working and all of a sudden everything will become unresponsive. I can move the mouse around but can't click on anything or input any keyboard commands.

 

My Spotify music keeps playing just fine but the screen doesn't update in any way. The mouse only changes when I hover over the windows Cortana search area of the taskbar.

 

This has happened 2 or 3 times in the last couple of days. What should I do!?!

Watch this and see if it helps... 

 

[jmilroy94]

47 minutes ago, Fyfey96 said:

Watch this and see if it helps... 

Thanks for the video, love his work. I had a look and it seems the power cable wasn't all the way in for the SSD. I fixed it up, hopefully that'll be the problem sorted. I'll come back here if there are more problems ?

[jmilroy94]

Problem isn't solved  now its happening within a couple of minutes of being logged in. I don't know what to do  

[cristidinq]

you could try a windows reinstall and no additional software - see if the problem remains.

 

And about drivers - you can try driver pack solution (just google it). The program selects a lot of programs to be installed automatically but you can deselect it manually (at the beginning you have a smaller button -> Expert Mode. Just click it and select only the drivers)

Be aware that it could (maybe) break your system. It happened to me last year - it was a compatibility problem between windows 10 and a driver for camera (on a laptop)

I didn't had any problems with my desktop after using the program

 

[EsaT]

Trying some Live Linux could give hints if its hardware problem or problem in Windows/drivers.

 

8 hours ago, jmilroy94 said:

Thanks for the video, love his work. I had a look and it seems the power cable wasn't all the way in for the SSD. I fixed it up, hopefully that'll be the problem sorted. I'll come back here if there are more problems ?

Unreliable power for SSD could have potentially caused some data corruption so re-installing Windows would be one thing to try.