help Problems with Ryzen 2200g

[SpecialED]

I recently bought the Ryzen 2200g and have been having problems with it ever since. It works fine until I start up a game and then the framerate drops to 10. I tried Paladins at first at 1080p low and still got 25fps. So I tried Oblivion thinking an older title would work better but even at 800x600 low I cant get more than 15fps. I have the most recent bios and amd drivers but still no luck.

[gepowr]

11 hours ago, SpecialED said:

I recently bought the Ryzen 2200g and have been having problems with it ever since. It works fine until I start up a game and then the framerate drops to 10. I tried Paladins at first at 1080p low and still got 25fps. So I tried Oblivion thinking an older title would work better but even at 800x600 low I cant get more than 15fps. I have the most recent bios and amd drivers but still no luck.

What's your ram frequency? Did you adjust the possible vram in the bios?

[RacA]

What we need is all info about ram: speed, size and configuration (is it 2 sticks in dual chanel or just single stick).

 

Vram setting in bios is just for hard reserving the memory for igpu, but if its set to default it still uses up to 2GB. I believe that jayztwocentz has checked that out in one of his vids.

[SpecialED]

2 hours ago, RacA said:

What we need is all info about ram: speed, size and configuration (is it 2 sticks in dual chanel or just single stick).

 

Vram setting in bios is just for hard reserving the memory for igpu, but if its set to default it still uses up to 2GB. I believe that jayztwocentz has checked that out in one of his vids.

I have 2x4gb of 2666. But I've seen videos where the difference between 2400 and 3000 was only 5-10 frames. Shouldn't make oblivion run at 10. I did have 1gb hard reserved for vram. I'm doing something wrong and it's not hardware I don't think

[RacA]

2 sticks of 2666 it should be absolutely fine. Now the only idea that comes to my mind is that somehow its not in dual channel. How many ram slots your mobo has, if more than two, then is it in correct slots (usually in the same colored ones). If you are unsure please provide me with mobo model. 

[SpecialED]

10 hours ago, RacA said:

2 sticks of 2666 it should be absolutely fine. Now the only idea that comes to my mind is that somehow its not in dual channel. How many ram slots your mobo has, if more than two, then is it in correct slots (usually in the same colored ones). If you are unsure please provide me with mobo model. 

My board has 4 slots (ASRock b350 Pro4) and they show up correctly in the bios. I'm starting to think it's a software problem. You can run oblivion with a potato idk why I can't. The only thing I did wrong when building was get thermal paste on 2 pins but I cleaned it gently, I don't think that would harm gaming considering the rest of the system works fine. Maybe I'm doing something wrong in the bios?

[Santo22]

Just a few tips if you haven't yet. Reset bios to all default settings. Save and exit and run something like Heaven Benchmark and see where you're at. Also someone said but just to make sure, please verify that your RAM is in the correct slots. Usually this will be the 2nd slot from the CPU and the 4th slot. You should have an empty slot before the first stick and an empty slot between the two sticks, if that makes sense. Also have you installed AMD Crimson drivers? I'm assuming you did, but just want to make sure. Once you have that all set then go into bios and try to get a small overclock, increase GPU MHz first and get that stable. You can increase dedicated RAM to 2gb but by doing this you are taking away system memory and the GPU will use up to 2gb on it's own. I've tested this with a 2400g and there wasn't a difference in FPS both ways. 

[SpecialED]

13 minutes ago, Santo22 said:

Just a few tips if you haven't yet. Reset bios to all default settings. Save and exit and run something like Heaven Benchmark and see where you're at. Also someone said but just to make sure, please verify that your RAM is in the correct slots. Usually this will be the 2nd slot from the CPU and the 4th slot. You should have an empty slot before the first stick and an empty slot between the two sticks, if that makes sense. Also have you installed AMD Crimson drivers? I'm assuming you did, but just want to make sure. Once you have that all set then go into bios and try to get a small overclock, increase GPU MHz first and get that stable. You can increase dedicated RAM to 2gb but by doing this you are taking away system memory and the GPU will use up to 2gb on it's own. I've tested this with a 2400g and there wasn't a difference in FPS both ways. 

I'll try this as soon as I get home but I'm starting to worry that my cpu might just be broken.

[Santo22]

That's always a possibility, but there's somethings to try before doing an RMA. Are you still able to return or RMA if needed? 

[SpecialED]

2 hours ago, Santo22 said:

That's always a possibility, but there's somethings to try before doing an RMA. Are you still able to return or RMA if needed? 

I just ran unigine heaven at 1080p low and got 11fps with the CPU at 3.8 and GPU at 1600. I bought the cpu from Newegg Canada in March idk if I can get a new one.

[Santo22]

Yeah something is wrong. 1600 is a bit high for the GPU though. Can you try it at the default settings? 

[SpecialED]

1 hour ago, Santo22 said:

Yeah something is wrong. 1600 is a bit high for the GPU though. Can you try it at the default settings? 

I did and got 3fps. I really have no clue what I've done wrong. Everything is the way it's supposed to be. Im still wondering if it's because there was some thermal paste on the cpu pins, but if that were the problem it wouldn't just hurt gaming performance. Idk the next step, maybe I'll have to get someone to remote into my system or bring it in to a repair shop.

[Santo22]

It's possible that the TP on the the pins can effect just one portion of the CPU. I wouldn't rule that out, but my next step in this situation would be to uninstall all driver's and reinstall. Possibly even doing a fresh Windows install if doing the drivers don't change anything. Have you removed the CPU and made sure there is no TP left on any pins or in the socket? You can use rubbing alcohol and very lightly clean the pins with a q-tip of similar. 

[SpecialED]

3 hours ago, Santo22 said:

It's possible that the TP on the the pins can effect just one portion of the CPU. I wouldn't rule that out, but my next step in this situation would be to uninstall all driver's and reinstall. Possibly even doing a fresh Windows install if doing the drivers don't change anything. Have you removed the CPU and made sure there is no TP left on any pins or in the socket? You can use rubbing alcohol and very lightly clean the pins with a q-tip of similar. 

I'll do that. One other thing I thought of was maybe the ram isn't compatible. It shows up in the BIOS correctly at the right speed but maybe that's why my games won't work. It said compatible with z170 so not for AMD but it was the cheapest so I went with it.

[Santo22]

what kind of RAM? and did you ever say if they are definitely in the correct slots?

[SpecialED]

58 minutes ago, Santo22 said:

what kind of RAM? and did you ever say if they are definitely in the correct slots?

I checked and they were installed in A1 and B1 which isnt the right way so I switch to the A2 and B2 slots. Both configurations had the same results. I'll try running a stability test like memtest

 

[Santo22]

Having the RAM in the wrong slots will most likely cause performance issues. You want the sticks in the 2nd and 4th slot which is usually A2 & B2 so it sounds like at least you did get that figured out. It's possible too that the RAM you have isn't responding well to the Ryzen chip. I haven't used anything lower then 3000mhz so I don't personally know how much of a performance difference there is but I do know that when I was running my 3000mhz TridentZ at the default speeds I got much lower Cinebench score then when it was set to the 3000mhz. 

 

[SpecialED]

On 11/05/2018 at 6:33 PM, Santo22 said:

Having the RAM in the wrong slots will most likely cause performance issues. You want the sticks in the 2nd and 4th slot which is usually A2 & B2 so it sounds like at least you did get that figured out. It's possible too that the RAM you have isn't responding well to the Ryzen chip. I haven't used anything lower then 3000mhz so I don't personally know how much of a performance difference there is but I do know that when I was running my 3000mhz TridentZ at the default speeds I got much lower Cinebench score then when it was set to the 3000mhz. 

 

I fixed it with drivers so I'm getting good fps now but I'm getting VIDEO_TDR_FAILURE error blue screen any tips on what to do next?

[Santo22]

do you still have an overclock applied? Those errors are usually due to unstable system overclocks. If you do, lower the GPU to around 1325mhz and make sure to increase voltage slightly