random freezes

[Elyasaf]

hi. this is my second question here, i'm new so i don't know in which category should i ask.

my pc specs:

motherboard: asus tuff x299 mark 2

cpu: i5-7640x.

gpu: nvidia 9600gt. (i know its old. its just temporary tho, i will buy the 1080 ti as soon as its price will go back to its msrp)

ram: corsair 16gb 3200 mhz.

psu: ippon 700w modular.

cooler: noctua nh-d15.

file system boot: biostar 120gb ssd.

gpu temps are 46c at idle.

cpu temps are 35-40 c (with a bit of overclocking, but it was working fine with it for a long time.)

the whole computer is new. i've build the pc few months ago. only the graphics card is used.

so i did update my bios lately and didn't touch the computer for 3 days.

i was doing the regular stuff. surfing the web, watch videos and playing light games (old gpu).

and than i noticed that my pc freezes suddenly. in videos its frozen video and the sound keeps going for couple of seconds,

and than the video goes fast, then its going back to normal.

while surfing the web, i see sometimes the marker freezes and the pc is not responding.

its important to mention that the mouse pointer keep moving regularly.

i've tried to: clean temp, to run memtest, to run chkdsk, to run sfc /scannow, to delete malware.

my question is, if you think that the problem is coming from the gpu, cpu, psu or ssd.

i suspect the gpu but the mouse is still working so i don't think its it.

thanks for the help, elyasaf.

 

[Crunchy Dragon]

-Moved to Troubleshooting-

 

It sounds like it would be a GPU problem. Do you have the same problem with the iGPU?

[Docretier]

assuming you are running windows, check event viewer windows logs and look for any errors or warnings whose timestamp corresponds with the time your computer freezes. I experienced something similar and it was a driver issue.

[STRESSMASTER]

6 minutes ago, Elyasaf said:

hi. this is my second question here, i'm new so i don't know in which category should i ask.

my pc specs:

motherboard: asus tuff x299 mark 2

cpu: i5-7640x.

gpu: nvidia 9600gt. (i know its old. its just temporary tho, i will buy the 1080 ti as soon as its price will go back to its msrp)

ram: corsair 16gb 3200 mhz.

psu: ippon 700w modular.

cooler: noctua nh-d15.

file system boot: biostar 120gb ssd.

gpu temps are 46c at idle.

cpu temps are 35-40 c (with a bit of overclocking, but it was working fine with it for a long time.)

the whole computer is new. i've build the pc few months ago. only the graphics card is used.

so i did update my bios lately and didn't touch the computer for 3 days.

i was doing the regular stuff. surfing the web, watch videos and playing light games (old gpu).

and than i noticed that my pc freezes suddenly. in videos its frozen video and the sound keeps going for couple of seconds,

and than the video goes fast, then its going back to normal.

while surfing the web, i see sometimes the marker freezes and the pc is not responding.

its important to mention that the mouse pointer keep moving regularly.

i've tried to: clean temp, to run memtest, to run chkdsk, to run sfc /scannow, to delete malware.

my question is, if you think that the problem is coming from the gpu, cpu, psu or ssd.

i suspect the gpu but the mouse is still working so i don't think its it.

thanks for the help, elyasaf.

 

Ok did you do a bios reset after you updated it? always do this. Also you may need to go into safe mode and run DDU to remove all videocard drivers than download restart and install

[TheGlenlivet]

11 minutes ago, Elyasaf said:

i5-7640x

HEY, YOU'RE THE GUY THAT BOUGHT THE 7640x!!!!!

Sorry couldn't resist.

I agree, with the GPU as most likely, and I agree with checking the windows event logs after it occurs to research it.

[Elyasaf]

1 hour ago, TheGlenlivet said:

HEY, YOU'RE THE GUY THAT BOUGHT THE 7640x!!!!!

Sorry couldn't resist.

I agree, with the GPU as most likely, and I agree with checking the windows event logs after it occurs to research it.

ok ill try and tell you what i see

[Elyasaf]

1 hour ago, Crunchy Dragon said:

-Moved to Troubleshooting-

 

It sounds like it would be a GPU problem. Do you have the same problem with the iGPU?

what do u mean igpu?

[Crunchy Dragon]

2 minutes ago, Elyasaf said:

what do u mean igpu?

integrated GPU. It's built into your CPU so you can use it without a graphics card.

[Elyasaf]

2 minutes ago, Elyasaf said:

ok ill try and tell you what i see

can you tell me how to check the

 

1 minute ago, Crunchy Dragon said:

integrated GPU. It's built into your CPU so you can use it without a graphics card.

there is no igpu in x299 cpus man.

[Elyasaf]

Just now, Elyasaf said:

can you tell me how to check the

 

there is no igpu in x299 cpus man.

but any way. can you help me read the event log?

and what do you mean by reset the bios? to defaults? it does it automatically.

[Crunchy Dragon]

1 minute ago, Elyasaf said:

there is no igpu in x299 cpus man.

I thought there was...

 

rip.

[Elyasaf]

4 minutes ago, Elyasaf said:

but any way. can you help me read the event log?

and what do you mean by reset the bios? to defaults? it does it automatically.

did you see my question? do you have an answer?

[Elyasaf]

Just now, Elyasaf said:

did you see my question? do you have an answer?

i have checked the event log and saw a lot of errors. non of them looks like something that do those problems.

[Elyasaf]

1 minute ago, Elyasaf said:

i have checked the event log and saw a lot of errors. non of them looks like something that do those problems.

i thought im gonna build a monster pc... im so sad to see its freezing because of a little windows problem

[Elyasaf]

On 08/05/2018 at 8:31 PM, Elyasaf said:

i thought im gonna build a monster pc... im so sad to see its freezing because of a little windows problem

I think my problem was my overclocking.. I've downloaded prime95 and i was looking at my temp sensor and i saw 100 degree peak! It must have turned on the throttle and that's why i saw those freezes. 

[Elyasaf]

now after i thought my problem is solved by turning the cpu clock to defaults, i see it wasn't solved.

idk why it happens and what to do