ISP Modem: Wifi Drops out randomly

[Tarou]

Alright, so I've been having this annoying issue with the Wifi where the internet Houdini's out. Still connected to the wifi with a good signal, however, the internet's just non-existent at times.

I've contacted my ISP for a replacement modem as it got so bad even my PC, which is connected over ethernet, was around 240Mb/s (picture 1) down instead of 900Mb/s down (picture 2).

I've attached results from my dad's iPhone X and my S8, side question does anyone know why he's getting mad speeds? he was sitting 6m on the other side of a wall, and my phone was 40cm away form the modem.

I've also included a screenshot of the Wifi Analyzer, 2.4GHz used to Autoselect Ch.8 but I've set it at Ch.13, and also jumped on the 1.1.1.1 DNZ bandwagon, only diff I've seen is my speedtest results (ethernet connected PC) came down to 1ms ping from 3ms.

I used to have the modem connect through the built-in ethernet ports going throughout the house, but tbh that was a bit finicky so I'm using a long ethernet cable probs about 15-20m to go from the ONT box in the garage up to my room which is directly up the next floor. I've got 3 powerline adapters going go throughout the house.

So my question is does anyone know why the internet drops out? I've received a replacement from my ISP (Spark, NZ) the modem model is Huawei HG659b.

besides actually buying a new modem, is there something I can do with the gear I have now?

[mynameisjuan]

1. Why are you analyzing 2.4GHz? If you want gig speeds you need 5Ghz

2. The iphone is connected to 5ghz, S8 to 2.4. Again, why you are see such speed differences.

3. The modem swap was possibly due to DOCSIS.

 

4. 

8 hours ago, Tarou said:

it got so bad even my PC, which is connected over ethernet, was around 240Mb/s

240mb/s is bad? 150-180mbps is the cap where everyday use seems to peak at. The only way to blow past that is to download a large file or game. 

 

 

[Tarou]

7 hours ago, mynameisjuan said:

1. Why are you analyzing 2.4GHz? If you want gig speeds you need 5Ghz

2. The iphone is connected to 5ghz, S8 to 2.4. Again, why you are see such speed differences.

3. The modem swap was possibly due to DOCSIS.

 

4. 

240mb/s is bad? 150-180mbps is the cap where everyday use seems to peak at. The only way to blow past that is to download a large file or game. 

 

 

1. I could've includes the screenshot of the 5GHz analysis, but my 5GHz wifi was the one only showing up so I saw no point.

 

2. Actually, the S8 was connected to the 5GHz wifi and was only 40 cm from is however results were 30 down 30 up. the iPhone X was 6m away and on the other side of a wall.

 

3. The router swap was because I asked my ISP to send a replacement, it's the exact same model. I googled reviews on it and others are complaining of it shitting itself after some months.

 

4. I'm strictly refering to basing on speedtest results. My PC connected over ethernet always had results of roughly 900. the previous router had 240 down as the result, the replacement was reading back up at 900 again.

 

Last night, while I was googling reviews on that router there are others who have the same problem. I was only asking if there was a wee temporary fix if anything, before I have to get a new router

[Donut417]

14 minutes ago, Tarou said:

1. I could've includes the screenshot of the 5GHz analysis, but my 5GHz wifi was the one only showing up so I saw no point.

 

2. Actually, the S8 was connected to the 5GHz wifi and was only 40 cm from is however results were 30 down 30 up. the iPhone X was 6m away and on the other side of a wall.

 

3. The router swap was because I asked my ISP to send a replacement, it's the exact same model. I googled reviews on it and others are complaining of it shitting itself after some months.

 

4. I'm strictly refering to basing on speedtest results. My PC connected over ethernet always had results of roughly 900. the previous router had 240 down as the result, the replacement was reading back up at 900 again.

 

Last night, while I was googling reviews on that router there are others who have the same problem. I was only asking if there was a wee temporary fix if anything, before I have to get a new router

Your 2.4 Ghz band is too congested to be of any good use. 5 Ghz is your only hope. Most ISP's have shitty WiFi, not all but most. You could look at getting a wireless AP and just disabling the WiFi on the ISP box. But again, 2.4 Ghz is going to be useless in your case, you got to many networks around you. 

[Tarou]

10 minutes ago, Donut417 said:

Your 2.4 Ghz band is too congested to be of any good use. 5 Ghz is your only hope. Most ISP's have shitty WiFi, not all but most. You could look at getting a wireless AP and just disabling the WiFi on the ISP box. But again, 2.4 Ghz is going to be useless in your case, you got to many networks around you. 

Cheers, I live in a small complex of apartments, I'm at one of the corners so not too adajacent to anyone else. But I'll keep that in mind if I buy a new router.