weird issue...

[Ashleyyyy]

i have a HP EliteBook Folio 9470m laptop (specs see signature)  and i have always had Linux on it. 

 

but i decided to try Windows 10 on it. i have one weird issue. 

if i unplug or plug in the charger, the screen goes black for a second and then comes back. 

what could the cause of this be? it doesn't do this on Linux. 

[brianerbis]

when the laptop is operating off of its battery, can you see the battery status indicator on the bottom of your screen?

 

[Ashleyyyy]

Just now, brianerbis said:

when the laptop is operating off of its battery, can you see the battery status indicator on the bottom of your screen?

 

yep. and it says about 4 hours remaining... 

[brianerbis]

22 hours ago, firelighter487 said:

yep. and it says about 4 hours remaining... 

hmm... I could be completely wrong but since you said it only happens with windows I was thinking that its possibly a driver issue.

 

Maybe try plugging in to an external display and see if the problem persists. I cant really think of a good reason why it would be doing that. Hopefully somebody with more experience in this field takes notice to this thread 

[Ashleyyyy]

Just now, brianerbis said:

hmm... I could be completely wrong but since you said it only happens with windows I was thinking that its possibly a driver issue.

 

i do have a base-system and an unknown device thing in device manager. but the intel drivers for the gpu are installed. 

[Ashleyyyy]

Just now, brianerbis said:

Maybe try plugging in to an external display and see if the problem persists. I cant really think of a good reason why it would be doing that. Hopefully somebody with more experience in this field takes notice to this thread 

ok, i solved it. the intel graphics thing was set to put the screen to 40hz on battery power. so everytime i unplugged it it went to 40hz,.,, 

[brianerbis]

Happy to hear you fixed the problem