Aura Sync not recognizing Motherboard

[Kranolf]

Hey guys!

 

I can’t seem to find a good method to make this work, and I can’t post on ASUS forum, because it takes ages until I can finally post after registering.

 

So I have this brand-new Strix z370-F mobo, and the RGB strip on it is constantly in this rainbow wave color (even when PC is turned off). I have installed Aura Sync and didn’t detect anything at first. Then I checked google, some people said I need to unblock the folder, and I did. Then my Rams (trident z rgb) finally got recognized by Aura Sync, but nothing else. There’s an ADD LED in the software don’t know what that is, but not my motherboard that’s sure.

 

I can’t even turn it off, and it’s really annoying sometimes. Can anyone help me to solve this issue please? I really hope I don’t need to RMA the mobo.

 

Thanks!