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laptop problem =p

leo67011
By leo67011
in Troubleshooting
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Posted

my friends laptop is stuck on a black screen with a loading ring

 

what do 

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Posted

Could be a harddrive problem. I recently had a SSD that did the same thing. It was broken. Good thing for me that i stored all the files on another harddrive. Otherwise they would be gone.

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Posted

that's a very general problem to diagnose... Try getting into the bios. Then update the info in the bios

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If you are referring to the loading ring for Windows 10 then turn off the laptop, remove any USB dongles or anything like that and boot the laptop. For some reason after some Windows updates it won't fully boot with a USB mouse dongle or something of the sort plugged in. Not sure why but I have had this problem with many computers.

Main Rig

Spoiler

CPU: Intel Core i7 920 @ 4.0GHz

Motherboard: ASUS P6T SE

RAM: 10GB OCZ DDR3 (Triple Channel) @ 1600MHz

GPU: NVIDIA GeForce GTX 770 2GB

Case: Antec GX500 Window

Storage: 2 x 500GB Samsung 7200RPM HDD

PSU: Coolmax 1200W ATX 80 PLUS GOLD

Cooling: DEEPCOOL GAMMAXX 300

Teamwolf Mechanical Gaming Keyboard & ASUS ROG GX850 Laser Mouse

Main Laptop

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Alienware 17 (2014)

(Intel Core i7 4710mq @ 2.5GHz - 3.5Ghz (Turbo) | 16GB DDR3 RAM | 4GB AMD m290x Dedicated Graphics - 1TB SSHD)

XP Machine (build in progress...)

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CPU: AMD Athlon 64 3000+ @ 1.8GHz

Motherboard: DFI LANPARTY NF4

RAM: 1GB OCZ DDR (Dual Channel) @ 400MHz

GPU: NVIDIA GeForce GT610 2GB Synergy Edition

PSU: BFG 450W

Apple iMac (2009)

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CPU: Intel Core2Duo @ 2.66GHz

RAM: 6GB DDR3 @ 1333MHz

GPU: NVIDIA GeForce 9400 256MB

RetroPie Machine (Linux Mint & RetroPie)

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CPU: Intel Core2Duo @ 3.0GHz

RAM: 7GB DDR2 @ 800MHz

GPU: AMD Radeon HD 3650

 

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does it stay forever on the ring or does it ever shutdown or reboot after a while of sitting on the loading ring?

does the loading ring continue to spin or does it stop?

 

what was the last thing to happen before this started?

did he get a blue screen or anything like that before this started?

or maybe he didn't shut it down properly, or power failure.

Install any drivers or software, just before it happend

 

Anything info we can get about how and when this started would help with the diagnosis

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