Computer completely freezing sometimes

[mkN1G]

Hey guys, I know I'm having trouble often... sorry for bothering y'all all the time

 

Okey so I recently got my new motherboard back from my retail, so I put it in my PC with a i7-8700k and 16GB Corsair Vengeance 3000Mhz. But since it was the same problem again that it can't find both RAM sticks I am sending it all back to my retail.

So I put the old stuff back in which is a MSI Z97 Gaming 7, i5-4690k and 8GB Corsair Vengeance 1666Mhz. My GPU is a MSI 980. I also have a EVGA 750w Power supply.

 

My problem is:

Computer completely freezes when playing video game or just scrolling through facebook or watching Twitch.

Restart needed in order to use it again.

 

What I've tried:

Re-installed Windows 10

Made sure all cables are plugged in

Swapped the RAM sticks with each other

Took the GPU out and put it back in

Running Windows Memory Diagnostic on each stick without any error

 

Ps. I prefer to not run Memtest if I don't really have to.

 

Cheers

Edited January 2, 2018 by MarkusH

[Guest]

What power supply do you use? How old is it?

[mkN1G]

Just now, cox1000 said:

What power supply do you use? How old is it?

It's a EVGA 750w, I would say it's not more than 3 years old.

[Guest]

1 minute ago, MarkusH said:

It's a EVGA 750w, I would say it's not more than 3 years old.

Hmm okay. I was just checking you don't use some dodgy unlabelled one. You have a nice system, so I suspect you probably don't have a failing boot drive, but you could do a SMART test on it anyway? Have you / could you use crystal disk info to get a report of your drive health?

[mkN1G]

10 minutes ago, cox1000 said:

Hmm okay. I was just checking you don't use some dodgy unlabelled one. You have a nice system, so I suspect you probably don't have a failing boot drive, but you could do a SMART test on it anyway? Have you / could you use crystal disk info to get a report of your drive health?

This is my boot-drive. What do you mean with SMART test?

[Guest]

This is my boot-drive. What do you mean with SMART test?

 

Crystal disk mark just provides a graphical display of the SMART data provided by the drive, it's the data that the drive stores about itself. Your D drive is bad, I wonder, do you have files / programs / something on that drive that the OS may be trying and failing to access? It's probably very unlikely that that's the cause of the issue, but I'm not going to rule out any possibilities. 

 

So, we've established that it's not your boot drive, and almost certainly not your power supply. When it freezes, can you move the cursor at all, or does the machine not respond to any input?

[mkN1G]

1 minute ago, cox1000 said:

Crystal disk mark just provides a graphical display of the SMART data provided by the drive, it's the data that the drive stores about itself. Your D drive is bad, I wonder, do you have files / programs / something on that drive that the OS may be trying and failing to access? It's probably very unlikely that that's the cause of the issue, but I'm not going to rule out any possibilities. 

 

So, we've established that it's not your boot drive, and almost certainly not your power supply. When it freezes, can you move the cursor at all, or does the machine not respond to any input?

The D drive is almost completely empty. Not anything the OS should be trying to access.

When the computer freezes I can do absolutely nothing, can't move cursor and it does not respond to any keyboard press

[Guest]

Just now, MarkusH said:

The D drive is almost completely empty. Not anything the OS should be trying to access.

When the computer freezes I can do absolutely nothing, can't move cursor and it does not respond to any keyboard press

Tricky. So the things in your system that have stayed the same are: PSU, Storage, GPU. And you've reinstalled windows. We don't think it's a storage device problem (but you could disconnect your D drive and see anyway), and it's quite unlikely to be the GPU or PSU. Unless I've missed something. You say you have reinstalled windows, was that a total reinstall, with a drive format?

[mkN1G]

2 minutes ago, cox1000 said:

Tricky. So the things in your system that have stayed the same are: PSU, Storage, GPU. And you've reinstalled windows. We don't think it's a storage device problem (but you could disconnect your D drive and see anyway), and it's quite unlikely to be the GPU or PSU. Unless I've missed something. You say you have reinstalled windows, was that a total reinstall, with a drive format?

I have made 2 partitions out of the SSD. One for Windows and one for games. I only formatted the one with Windows.

 

I have swapped between these parts before. I bought Motherboard, CPU and RAM 26th of November 2017, and it didn't find both RAM sticks so I put my old stuff back in, sent the motherboard only back to my retail. No trouble, got the motherboard back last week and tried again and it did not work. Put the old stuff back in, now I'm here with this problem. Actually, when I started the PC with the new parts, using only 1 RAM stick so it booted, it didn't wan't to start because it said something with the D drive.Unplugged it and it booted, but I have such a hard time thinking that's causing this problem I have now.

 

Sorry if I make you confused with all the text!

[mkN1G]

It actually just happened now again. I was watching a twitch stream on one monitor and had this forum open on the other one. Just chilling, and bam, it froze... It's been about no more than 2 hours since it happened the last time. I have not started any games during that time.

[mkN1G]

@cox1000, it happened just now when I turned on my PC after I've been asleep. It froze during the login screen.

[Guest]

2 hours ago, MarkusH said:

@cox1000, it happened just now when I turned on my PC after I've been asleep. It froze during the login screen.

Hmm okay. It's slightly less common, but maybe there is a bad cable in there somewhere. I've resorted to just trying to rule out as much as possible and hoping that the solution will be obvious once we rule out enough things. Could you maybe try connecting your SSD to your motherboard using a different cable, and to a different motherboard SATA connector?

[mkN1G]

6 hours ago, cox1000 said:

Hmm okay. It's slightly less common, but maybe there is a bad cable in there somewhere. I've resorted to just trying to rule out as much as possible and hoping that the solution will be obvious once we rule out enough things. Could you maybe try connecting your SSD to your motherboard using a different cable, and to a different motherboard SATA connector?

Hey sorry for the late reply,

 

I did step 3 in this guide (https://www.drivereasy.com/knowledge/solved-windows-10-freezes-locks-up-randomly-easily/). I also unplugged that bad hard drive. I've been playing The Division for 6 hours straight and it hasn't frozen on me yet. I don't know what solved it actually. I just hope it stays this way!

[Guest]

3 hours ago, MarkusH said:

Hey sorry for the late reply,

 

I did step 3 in this guide (https://www.drivereasy.com/knowledge/solved-windows-10-freezes-locks-up-randomly-easily/). I also unplugged that bad hard drive. I've been playing The Division for 6 hours straight and it hasn't frozen on me yet. I don't know what solved it actually. I just hope it stays this way!

That's good news! Well, you'll find out what fixed it when / if you plug the drive back in. I'm glad it's solved!

[mkN1G]

12 hours ago, cox1000 said:

That's good news! Well, you'll find out what fixed it when / if you plug the drive back in. I'm glad it's solved!

Yeah I'll try that. I appreciate your help man, without you I would probably still have the problem! Thanks a lot and have a good one!