Galaxy S7 not receiving SMS (Sprint, US)

[Wwadsworth]

My phone (a Samsung S7) is no longer receiving SMS. I am receiving MMS and I could send SMS but I'm just not receiving. When I was setting myself with Sprint the rep talked to me about the insurance as a hardware failure and not a software or network failure. This feels like a Network failure to me since everything else is working. This problem has been happening for over a week now. 

 

I have done the following to try and fix this (with a Sprint rep on the line of a different phone)

- Profile update

- PRL update

- All "Power Cycle options" including factory

- The ##72786#

- I got a new SIM Card 

- Reset to Factory Defaults (Complete cleaning)

 

Does anyone know what could be causing this? They said the Verizon towers in my area are updating but my wife who has the exact same phone is functioning perfectly. What can be done?

[krkevin]

You should probably contact Samsung about this.