Jump to content

Internet Help

SheepForest
By SheepForest
in Troubleshooting
 Share
Posted

Hello, for the past two weeks my internet has been terrible. I have done everything from power cycles to changing hardware. I experience packet loss and have high ping a majority of the time. I called Suddenlink (the main(only) provider of internet in my city) and they said that the line to our house looked fine. Recently some new apartments were built and they use Suddenlink. Can these new apartments be causing my internet to experience difficulties? The Suddenlink engineering that came by suggested upgrading speed. Would this solve my problems?

Link to comment
https://linustechtips.com/topic/850816-internet-help/
Share on other sites
Link to post
Share on other sites
Posted

Wifi? Yes? There's your problem.

 

On the off chance that the answer is somehow no, please tell us your network layout.

Current LTT F@H Rank: 24    Score: 10,097,484,643   Stats

Yes, I have 9 monitors.

My main PC:

OS: Windows 11

CPU: Ryzen 9 9950X

Cooler: Noctua NH-D15

Mobo: Asus ProArt X670E Creator WiFi

RAM: 96GB Trident Z Neo @6400 CL32

GPU: RTX 4090 Founders Edition, Radeon Pro WX 5100

PSU: Corsair RM1000e

SSDs: Samsung 990 Pro 4TB NVME, Samsung 970 evo plus 1TB NVME, 2x Samsung 870 evo 2TB, Samsung 860 evo 1TB, Samsung 970 evo 500GB NVME

Case: Fractal Design Define R5 Black w/ Tempered Glass Side Panel Upgrade

Monitors: 9 Monitors: Alienware AW3423DWF 3440x1440@165Hz, Acer H236HLbid 1080p@77Hz, HP D7z72AA 1080p@60Hz, Dell Inspiron 24 3459 1080p@60Hz(used only as display), Dell U2724D 1440p@120Hz, ASUS VP228 1080p@60Hz, 2x HP ZR2440W 1200p@60Hz

 

unRAID server (Plex, Backups, NAS, Duplicati, game servers):

OS: unRAID 7.1.4

CPU: Ryzen R9 3900X

Cooler: Noctua NH-U9S

Mobo: Asus ROG Strix X470-F

RAM: 64GB G-Skill Ripjaws V @ 3200MHz

PSU: EVGA G3 850W

Total Storage: Raw: 94TB, Usable: 64TB

SSD: Samsung 990 Pro 2TB NVME, Teamgroup 4TB NVME

HDDs: 4x HGST Dekstar NAS 4TB @ 7200RPM (3 data, 1 parity) + (7x Seagate Ironwolf NAS 8TB + 2x Toshiba N300 NAS 8TB in ZFS)

Case: Fractal Define 7 XL

Other: Added 3x Noctua NF-F12 intake, 2x Noctua NF-A8 exhaust, Inatek 5 port USB 3.0 expansion card with usb 3.0 front panel header

 

Link to comment
https://linustechtips.com/topic/850816-internet-help/#findComment-10603740
Share on other sites
Link to post
Share on other sites
Posted
  • Author
Just now, sazrocks said:

Wifi? Yes? There's your problem.

 

On the off chance that the answer is somehow no, please tell us your network layout.

I have a coax line going into my apartment, from there it goes into a modem/router combo from Suddenlink (had my own but swapped out to see if my hardware was bad) into ethernet to the computer.

Link to comment
https://linustechtips.com/topic/850816-internet-help/#findComment-10603747
Share on other sites
Link to post
Share on other sites
Posted
Just now, SheepForest said:

I have a coax line going into my apartment, from there it goes into a modem/router combo from Suddenlink (had my own but swapped out to see if my hardware was bad) into ethernet to the computer.

What model is the modem/router combo? The ones ISPs usually give out are crap. And what of your own did you swap it out with?

Current LTT F@H Rank: 24    Score: 10,097,484,643   Stats

Yes, I have 9 monitors.

My main PC:

OS: Windows 11

CPU: Ryzen 9 9950X

Cooler: Noctua NH-D15

Mobo: Asus ProArt X670E Creator WiFi

RAM: 96GB Trident Z Neo @6400 CL32

GPU: RTX 4090 Founders Edition, Radeon Pro WX 5100

PSU: Corsair RM1000e

SSDs: Samsung 990 Pro 4TB NVME, Samsung 970 evo plus 1TB NVME, 2x Samsung 870 evo 2TB, Samsung 860 evo 1TB, Samsung 970 evo 500GB NVME

Case: Fractal Design Define R5 Black w/ Tempered Glass Side Panel Upgrade

Monitors: 9 Monitors: Alienware AW3423DWF 3440x1440@165Hz, Acer H236HLbid 1080p@77Hz, HP D7z72AA 1080p@60Hz, Dell Inspiron 24 3459 1080p@60Hz(used only as display), Dell U2724D 1440p@120Hz, ASUS VP228 1080p@60Hz, 2x HP ZR2440W 1200p@60Hz

 

unRAID server (Plex, Backups, NAS, Duplicati, game servers):

OS: unRAID 7.1.4

CPU: Ryzen R9 3900X

Cooler: Noctua NH-U9S

Mobo: Asus ROG Strix X470-F

RAM: 64GB G-Skill Ripjaws V @ 3200MHz

PSU: EVGA G3 850W

Total Storage: Raw: 94TB, Usable: 64TB

SSD: Samsung 990 Pro 2TB NVME, Teamgroup 4TB NVME

HDDs: 4x HGST Dekstar NAS 4TB @ 7200RPM (3 data, 1 parity) + (7x Seagate Ironwolf NAS 8TB + 2x Toshiba N300 NAS 8TB in ZFS)

Case: Fractal Define 7 XL

Other: Added 3x Noctua NF-F12 intake, 2x Noctua NF-A8 exhaust, Inatek 5 port USB 3.0 expansion card with usb 3.0 front panel header

 

Link to comment
https://linustechtips.com/topic/850816-internet-help/#findComment-10603756
Share on other sites
Link to post
Share on other sites
Posted
2 minutes ago, SheepForest said:

I have currently a Hitron Technologies CGN, but before I had a basic Doscis 3.0 Modem and and Cisco Linksys E2500

What speed do you currently have?

Current LTT F@H Rank: 24    Score: 10,097,484,643   Stats

Yes, I have 9 monitors.

My main PC:

OS: Windows 11

CPU: Ryzen 9 9950X

Cooler: Noctua NH-D15

Mobo: Asus ProArt X670E Creator WiFi

RAM: 96GB Trident Z Neo @6400 CL32

GPU: RTX 4090 Founders Edition, Radeon Pro WX 5100

PSU: Corsair RM1000e

SSDs: Samsung 990 Pro 4TB NVME, Samsung 970 evo plus 1TB NVME, 2x Samsung 870 evo 2TB, Samsung 860 evo 1TB, Samsung 970 evo 500GB NVME

Case: Fractal Design Define R5 Black w/ Tempered Glass Side Panel Upgrade

Monitors: 9 Monitors: Alienware AW3423DWF 3440x1440@165Hz, Acer H236HLbid 1080p@77Hz, HP D7z72AA 1080p@60Hz, Dell Inspiron 24 3459 1080p@60Hz(used only as display), Dell U2724D 1440p@120Hz, ASUS VP228 1080p@60Hz, 2x HP ZR2440W 1200p@60Hz

 

unRAID server (Plex, Backups, NAS, Duplicati, game servers):

OS: unRAID 7.1.4

CPU: Ryzen R9 3900X

Cooler: Noctua NH-U9S

Mobo: Asus ROG Strix X470-F

RAM: 64GB G-Skill Ripjaws V @ 3200MHz

PSU: EVGA G3 850W

Total Storage: Raw: 94TB, Usable: 64TB

SSD: Samsung 990 Pro 2TB NVME, Teamgroup 4TB NVME

HDDs: 4x HGST Dekstar NAS 4TB @ 7200RPM (3 data, 1 parity) + (7x Seagate Ironwolf NAS 8TB + 2x Toshiba N300 NAS 8TB in ZFS)

Case: Fractal Define 7 XL

Other: Added 3x Noctua NF-F12 intake, 2x Noctua NF-A8 exhaust, Inatek 5 port USB 3.0 expansion card with usb 3.0 front panel header

 

Link to comment
https://linustechtips.com/topic/850816-internet-help/#findComment-10603781
Share on other sites
Link to post
Share on other sites
Posted
Just now, SheepForest said:

30 down, 1 up

What are you using to measure ping/packet loss?

Current LTT F@H Rank: 24    Score: 10,097,484,643   Stats

Yes, I have 9 monitors.

My main PC:

OS: Windows 11

CPU: Ryzen 9 9950X

Cooler: Noctua NH-D15

Mobo: Asus ProArt X670E Creator WiFi

RAM: 96GB Trident Z Neo @6400 CL32

GPU: RTX 4090 Founders Edition, Radeon Pro WX 5100

PSU: Corsair RM1000e

SSDs: Samsung 990 Pro 4TB NVME, Samsung 970 evo plus 1TB NVME, 2x Samsung 870 evo 2TB, Samsung 860 evo 1TB, Samsung 970 evo 500GB NVME

Case: Fractal Design Define R5 Black w/ Tempered Glass Side Panel Upgrade

Monitors: 9 Monitors: Alienware AW3423DWF 3440x1440@165Hz, Acer H236HLbid 1080p@77Hz, HP D7z72AA 1080p@60Hz, Dell Inspiron 24 3459 1080p@60Hz(used only as display), Dell U2724D 1440p@120Hz, ASUS VP228 1080p@60Hz, 2x HP ZR2440W 1200p@60Hz

 

unRAID server (Plex, Backups, NAS, Duplicati, game servers):

OS: unRAID 7.1.4

CPU: Ryzen R9 3900X

Cooler: Noctua NH-U9S

Mobo: Asus ROG Strix X470-F

RAM: 64GB G-Skill Ripjaws V @ 3200MHz

PSU: EVGA G3 850W

Total Storage: Raw: 94TB, Usable: 64TB

SSD: Samsung 990 Pro 2TB NVME, Teamgroup 4TB NVME

HDDs: 4x HGST Dekstar NAS 4TB @ 7200RPM (3 data, 1 parity) + (7x Seagate Ironwolf NAS 8TB + 2x Toshiba N300 NAS 8TB in ZFS)

Case: Fractal Define 7 XL

Other: Added 3x Noctua NF-F12 intake, 2x Noctua NF-A8 exhaust, Inatek 5 port USB 3.0 expansion card with usb 3.0 front panel header

 

Link to comment
https://linustechtips.com/topic/850816-internet-help/#findComment-10603791
Share on other sites
Link to post
Share on other sites
Posted
9 minutes ago, SheepForest said:

I'll just ping google.com over a period of like 3 minutes and other sites as well.

In that case this is very strange. As long as nothing else is seriously using the network I don't see why you are having these issues.

Current LTT F@H Rank: 24    Score: 10,097,484,643   Stats

Yes, I have 9 monitors.

My main PC:

OS: Windows 11

CPU: Ryzen 9 9950X

Cooler: Noctua NH-D15

Mobo: Asus ProArt X670E Creator WiFi

RAM: 96GB Trident Z Neo @6400 CL32

GPU: RTX 4090 Founders Edition, Radeon Pro WX 5100

PSU: Corsair RM1000e

SSDs: Samsung 990 Pro 4TB NVME, Samsung 970 evo plus 1TB NVME, 2x Samsung 870 evo 2TB, Samsung 860 evo 1TB, Samsung 970 evo 500GB NVME

Case: Fractal Design Define R5 Black w/ Tempered Glass Side Panel Upgrade

Monitors: 9 Monitors: Alienware AW3423DWF 3440x1440@165Hz, Acer H236HLbid 1080p@77Hz, HP D7z72AA 1080p@60Hz, Dell Inspiron 24 3459 1080p@60Hz(used only as display), Dell U2724D 1440p@120Hz, ASUS VP228 1080p@60Hz, 2x HP ZR2440W 1200p@60Hz

 

unRAID server (Plex, Backups, NAS, Duplicati, game servers):

OS: unRAID 7.1.4

CPU: Ryzen R9 3900X

Cooler: Noctua NH-U9S

Mobo: Asus ROG Strix X470-F

RAM: 64GB G-Skill Ripjaws V @ 3200MHz

PSU: EVGA G3 850W

Total Storage: Raw: 94TB, Usable: 64TB

SSD: Samsung 990 Pro 2TB NVME, Teamgroup 4TB NVME

HDDs: 4x HGST Dekstar NAS 4TB @ 7200RPM (3 data, 1 parity) + (7x Seagate Ironwolf NAS 8TB + 2x Toshiba N300 NAS 8TB in ZFS)

Case: Fractal Define 7 XL

Other: Added 3x Noctua NF-F12 intake, 2x Noctua NF-A8 exhaust, Inatek 5 port USB 3.0 expansion card with usb 3.0 front panel header

 

Link to comment
https://linustechtips.com/topic/850816-internet-help/#findComment-10603860
Share on other sites
Link to post
Share on other sites
Posted
  • Author
5 minutes ago, sazrocks said:

In that case this is very strange. As long as nothing else is seriously using the network I don't see why you are having these issues.

This is my traceroute

Tracing route to google.com [216.58.218.142]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  suddenlink.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3    21 ms    11 ms    15 ms  173-219-229-76.suddenlink.net [173.219.229.76]
  4    14 ms    16 ms    18 ms  173-219-152-250.suddenlink.net [173.219.152.250]
  5    14 ms    17 ms    12 ms  72.14.202.216
  6     *        *        *     Request timed out.
  7    18 ms    14 ms    16 ms  108.170.238.227
  8    14 ms    12 ms    20 ms  dfw25s08-in-f14.1e100.net [216.58.218.142]

Trace complete.

 

Link to comment
https://linustechtips.com/topic/850816-internet-help/#findComment-10603892
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×