desperate New build crashes when gaming?

[Criticafailgamer]

Hi everyone,

 

I recently built a new PC  (less than a month ago) and I am having issues while gaming and I am looking for some help figuring out what's causing me problems.
Build:
AMD Ryzen 7 1700 3.0 GHz Eight Core AM4 Processor with Wraith Spire LED Cooler 
ASUS Prime B350-Plus AMD Ryzen AM4 DDR4 HDMI DVI VGA M.2 USB 3.1 ATX B350 Motherboard

Ballistix Sport LT 16GB Kit (8GBx2) DDR4 2400 MT/s (PC4-19200) DIMM 288-Pin 
EVGA 600 BQ, 80+ BRONZE 600W, Semi Modular, FDB Fan, 3 Year Warranty, Power Supply 110-BQ-0600-K1

Corsair Carbide Series 100R Mid Tower Case 
Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD

ZOTAC GeForce GTX 1060 AMP Edition, ZT-P10600B-10M, 6GB GDDR5 Super Compact Dual-Fan IceStorm Cooling FREEZE Fan Stop

I also have a 500 gig hardrive that I just use to store music and movies and such

basically I put everything together installed windows 10, did all the updates (that I am aware of) and everything seemed fine I can use my pc for hour and hour with no problem... unless I try and play games.. I've tried guild wars 2 on max and maybe can get a few hours in and everything goes to black...  same thing with Overwatch (and Overwatch I play on low except for model details that's set to high, averaging 200+ fps ) my 2 screens ,my rgb keyboard and my mouse all goes black... the fans and rgb in the case still works but no response from the reset button, keyboard or mouse and only if I hold the power button or flipping the switch on the back the pc turns off. 

 

At first I thought maybe something was overheating so I downloaded HWmonitor and had it set up on my second screen while I played. The highest temp I saw was my gpu hitting around 72c while playing GW2. everything else was below 50c. Obviously I wasn't staring at it while it crashed but maybe 5 minutes before it crashed it said 72c.

Now I have no idea how to proceed to see what the issue is? any suggestions? Any more info you guys would need? I just am really at a loss and don't know where to go from here. 

 

thank you very much for you time.

[Gungpae]

Did you update your bios?

[Criticafailgamer]

7 minutes ago, Gungpae said:

Did you update your bios?

Yes I downloaded Asus ez update and ran and updated everything that was there. If I run it now it says "there is no need to update the environment"

 

just to be sure here's a screenshot of the update

[MadOverclocker]

Try overvolting just a little just in case there's no instability.

[Criticafailgamer]

Just now, MadOverclocker said:

Try overvolting just a little just in case there's no instability.

Sounds great! except I am not the best at pc stuff and have no idea how to do what you said...at this point I am willing to try anything if you don't mind taking the time to explain exactly what I am doing and why?

 

Thanks for the reply.

[MadOverclocker]

Just now, Criticafailgamer said:

Sounds great! except I am not the best at pc stuff and have no idea how to do what you said...at this point I am willing to try anything if you don't mind taking the time to explain exactly what I am doing and why?

 

Thanks for the reply.

Every component needs power, like your RGB. When Overclocking the CPU eventually needs more voltage to stay working perfectly (Not saying your overclocking) . If the CPU doesn't have enough power the Computer will crash or freeze. Overvolting is done in the BIOS or using an overclocking program. It's better to use BIOS. Use HWMonitor to check your VCore or CPU Voltage, Not the CPU Wattage. After that write down your voltage and give it a 0.005v bump. Don't overvolt it too much or CPU temps are going to space. 

[MadOverclocker]

The overvolt/OC option can be on OC Settings, Advanced options and CPU Frequency settings.

[Criticafailgamer]

6 minutes ago, MadOverclocker said:

Every component needs power, like your RGB. When Overclocking the CPU eventually needs more voltage to stay working perfectly (Not saying your overclocking) . If the CPU doesn't have enough power the Computer will crash or freeze. Overvolting is done in the BIOS or using an overclocking program. It's better to use BIOS. Use HWMonitor to check your VCore or CPU Voltage, Not the CPU Wattage. After that write down your voltage and give it a 0.005v bump. Don't overvolt it too much or CPU temps are going to space. 

Thanks! I will definitely try this. You mentioned to write down the voltage under VCore Or CPU voltage and as you can see in the image it fluctuates from 0.687v to 1.243v  as I am typing this the Value keeps changing (although the Min and Max have stayed the same) or am I looking at the wrong numbers? Thanks for your patience so far I just want to make sure I don't do something stupid.

[MadOverclocker]

2 minutes ago, Criticafailgamer said:

Thanks! I will definitely try this. You mentioned to write down the voltage under VCore Or CPU voltage and as you can see in the image it fluctuates from 0.687v to 1.243v  as I am typing this the Value keeps changing (although the Min and Max have stayed the same) or am I looking at the wrong numbers? Thanks for your patience so far I just want to make sure I don't do something stupid.

Run Prime95 then stop it at 5 seconds. See your MAX Voltage and write it down. In the BIOS your going to change the Voltage from auto to your max voltage + 0.005v bump. Then make sure voltage mode is set to adaptive for lower power consumption. After that run a game or even better stress your CPU for 15Min or more and see 2 things: 1: If your max voltage changes. 2. If it crashes.

[MadOverclocker]

Here's prime95 64-bit download: http://www.mersenne.org/ftp_root/gimps/p95v289.win64.service.zip. I repeat 64-BIT!

Here's 32-Bit: http://www.mersenne.org/ftp_root/gimps/p95v289.win32.service.zip

[Criticafailgamer]

Just now, MadOverclocker said:

Here's prime95 64-bit download: http://www.mersenne.org/ftp_root/gimps/p95v289.win64.service.zip. I repeat 64-BIT!

Here's 32-Bit: http://www.mersenne.org/ftp_root/gimps/p95v289.win32.service.zip

Thanks for the easy and clear instructions! ill give it a shot. Any recommendations on how to "stress my pc"?

[MadOverclocker]

2 minutes ago, Criticafailgamer said:

Thanks for the easy and clear instructions! ill give it a shot. Any recommendations on how to "stress my pc"?

.TEXT Explanation (Easier and clearer): Uncompress the zip/rar file then open prime95.exe and It will show a menu to join GIMPS or something, click no. Then Click Blend and OK. to stop the test go to Test and stop.

[Criticafailgamer]

36 minutes ago, MadOverclocker said:

.TEXT Explanation (Easier and clearer): Uncompress the zip/rar file then open prime95.exe and It will show a menu to join GIMPS or something, click no. Then Click Blend and OK. to stop the test go to Test and stop.

soooo if I crash after barely 5 seconds of running prime 95 like I crash when I play games....do I still try and change the voltage or do I have a more serious problem?

 

I started it, counted to 5, looked at my voltages and before I could close it I black screened again...

[MadOverclocker]

9 minutes ago, Criticafailgamer said:

soooo if I crash after barely 5 seconds of running prime 95 like I crash when I play games....do I still try and change the voltage or do I have a more serious problem?

 

I started it, counted to 5, looked at my voltages and before I could close it I black screened again...

Ok, it is definitely that it is not getting enough voltage. Put your voltage to 1.250v since the max in the screenshot was 1.230 so... Yeah. Make sure it is set to adaptive voltage, meanwhile the override option is the best it consumes more power and when idle it dosen't change to a lower voltage, making the cpu hotter.

EDIT: Didn't read the comment correctly. No if your CPU crashes at 5 seconds thats very bad. Normally it can crash from 30seconds-10Minutes (Or in extreme cases 50 min). Check if your CPU can handle at least 5 to 30 Minutes.

[Criticafailgamer]

18 hours ago, MadOverclocker said:

Ok, it is definitely that it is not getting enough voltage. Put your voltage to 1.250v since the max in the screenshot was 1.230 so... Yeah. Make sure it is set to adaptive voltage, meanwhile the override option is the best it consumes more power and when idle it dosen't change to a lower voltage, making the cpu hotter.

EDIT: Didn't read the comment correctly. No if your CPU crashes at 5 seconds thats very bad. Normally it can crash from 30seconds-10Minutes (Or in extreme cases 50 min). Check if your CPU can handle at least 5 to 30 Minutes.

This got more complicated then I expected. There is a couple that talk about CPU Voltage. am I on the right track?  I am not sure which one to adjust.

 

Now say I change the value and run Prime95 with no issues is this a solution that can work long term or do I have a defective part on my hands?

 

[Criticafailgamer]

Alright So I just want to confirm something if possible.

 

VDDRC CPU voltage I increase to 1.250v. so I select offset + and set the amount I cant to increase it by 1.250v - 1.187v = 0.063v so I offset by 0.063v. 

is this correct?

 

"Make sure it is set to adaptive voltage" that's where it gets confusing for me. I don't see an option to change anything to "adaptive voltage" ? Am I reading this wrong?

 

Sorry for all the questions I am trying to learn all this as fast as possible.

[MadOverclocker]

2 hours ago, Criticafailgamer said:

Alright So I just want to confirm something if possible.

 

VDDRC CPU voltage I increase to 1.250v. so I select offset + and set the amount I cant to increase it by 1.250v - 1.187v = 0.063v so I offset by 0.063v. 

is this correct?

2 hours ago, Criticafailgamer said:

"Make sure it is set to adaptive voltage" that's where it gets confusing for me. I don't see an option to change anything to "adaptive voltage" ? Am I reading this wrong?

"Make sure it is set to adaptive voltage" that's where it gets confusing for me. I don't see an option to change anything to "adaptive voltage" ? Am I reading this wrong?

 

Sorry for all the questions I am trying to learn all this as fast as possible.

 Skip the video to 5:37 (or 6:30) since that's where it talks about the voltage. I am no expert on voltage tho. Oh and the " Adaptive voltage" I think is only applicable on intel. If you have more questions about adaptive or the override voltage it is like this:

The adaptive is the default for Modern CPU's. What it does is that it lowers the voltage on idle/Web browsing or other non-stressing applications. Example: A CPU, doing non-stressing things will just have a low voltage like 0.800 or a little more.

Override: Override mode sets the CPU at the exact same voltage as the one using. Example: A CPU will always have the same voltage, no matter what it does. If it's in sleep mode/idle the CPU will stay at Specified (Yours appears to be 1.250).

[Criticafailgamer]

On 8/17/2017 at 5:55 PM, MadOverclocker said:

 Skip the video to 5:37 (or 6:30) since that's where it talks about the voltage. I am no expert on voltage tho. Oh and the " Adaptive voltage" I think is only applicable on intel. If you have more questions about adaptive or the override voltage it is like this:

The adaptive is the default for Modern CPU's. What it does is that it lowers the voltage on idle/Web browsing or other non-stressing applications. Example: A CPU, doing non-stressing things will just have a low voltage like 0.800 or a little more.

Override: Override mode sets the CPU at the exact same voltage as the one using. Example: A CPU will always have the same voltage, no matter what it does. If it's in sleep mode/idle the CPU will stay at Specified (Yours appears to be 1.250).

Alright did exactly this and was able to run prime95 for within the amount of time you suggested with no crashes. The first 10 minutes the temp hit a max about 67c and stayed stable at that temp but once 10 minutes hit the temp started climbing again and after about 12-13 minutes I was reached 76c so I stopped it (included is the picture of the temperatures). also as you can see the CPU VCore ended up higher than 1.250v at times and especially after the 10 minute mark.. Should I be concerned that after 13 minutes temps climb that much or because this is a stress test it's normal? What temps should I start worrying for my CPU? If I no longer crash am I potentially in the clear or running the cpu at a higher voltage will lower my overall lifespan? At idle I am still at 1.250v +/- 0.040v and the temps stick to a cool 32c so I assume that is ok? or since when stressing it hits as high as 1.330v I should turn it down some and try again?

 

Thanks again for the advice so far! I am learning alot! and sorry for the late reply work got in the way.

[MadOverclocker]

5 hours ago, Criticafailgamer said:

Alright did exactly this and was able to run prime95 for within the amount of time you suggested with no crashes. The first 10 minutes the temp hit a max about 67c and stayed stable at that temp but once 10 minutes hit the temp started climbing again and after about 12-13 minutes I was reached 76c so I stopped it (included is the picture of the temperatures). also as you can see the CPU VCore ended up higher than 1.250v at times and especially after the 10 minute mark.. Should I be concerned that after 13 minutes temps climb that much or because this is a stress test it's normal? What temps should I start worrying for my CPU? If I no longer crash am I potentially in the clear or running the cpu at a higher voltage will lower my overall lifespan? At idle I am still at 1.250v +/- 0.040v and the temps stick to a cool 32c so I assume that is ok? or since when stressing it hits as high as 1.330v I should turn it down some and try again?

 

Thanks again for the advice so far! I am learning alot! and sorry for the late reply work got in the way.

Ok? That's odd. My CPU can be stressed for a day and will not get more voltage, the CPU might be faulty or the motherboard VRM's might be inaccurate (Bad motherboard). If this was without even overvolting this is pretty bad. Also check this: Check for screws/screwdriver tips under the motherboard, my rig did sonething similar and it was a screwdriver tip. Do as a last resort: You should ask for an RMA for a motherboard, since this seems as a motherboard/VRM issue.

[Criticafailgamer]

2 hours ago, MadOverclocker said:

Ok? That's odd. My CPU can be stressed for a day and will not get more voltage, the CPU might be faulty or the motherboard VRM's might be inaccurate (Bad motherboard). If this was without even overvolting this is pretty bad. Also check this: Check for screws/screwdriver tips under the motherboard, my rig did sonething similar and it was a screwdriver tip. Do as a last resort: You should ask for an RMA for a motherboard, since this seems as a motherboard/VRM issue.

Perhaps I didn't explain myself quite well. I did overvolt using this formula " currently its by default at 1.187v so: 1.250v - 1.187v = 0.063v so I offset by +0.063v. " once I did that prime95 no longer crashes and gaming seems fine. the video you linked did as well say to set the CPU loadline calibration to extreme which is what 

i assume gave me such a high voltage in the end because I set it back to auto (keeping the overvolting offset)  and I am at 1.253v with peaks of 1.297v under stress load with not a ton of variation.  Am I right in this assumption or does setting the CPU loadline calibration back to auto potentially cause more problems in the future?

 

Thanks again for the help... this might still be a mystery but so far I can game with no crashes since I overvolted.

 

 

[MadOverclocker]

Just now, Criticafailgamer said:

Perhaps I didn't explain myself quite well. I did overvolt using this formula " currently its by default at 1.187v so: 1.250v - 1.187v = 0.063v so I offset by +0.063v. " once I did that prime95 no longer crashes and gaming seems fine. the video you linked did as well say to set the CPU loadline calibration to extreme which is what 

i assume gave me such a high voltage in the end because I set it back to auto (keeping the overvolting offset)  and I am at 1.253v with peaks of 1.297v under stress load with not a ton of variation.  Am I right in this assumption or does setting the CPU loadline calibration back to auto potentially cause more problems in the future?

 

Thanks again for the help... this might still be a mystery but so far I can game with no crashes since I overvolted.

 

 

Ok seems great so far. Try to find the lowest voltage you can go so you get the best lifespan of your CPU since higher voltage = less durability. For now your voltage seems very good. Putting CPU Vcore to auto (without overvolt offset) will make games crash again.

OPTIONAL:If you want you can check and run everything auto again and see if you actually crash again. If you crash again that means you NEED the overvolt.Do this if you want but you don't need to.

[Criticafailgamer]

Alright after a long night of intense PC working and gaming I am going to call this solved!

 

Thanks again for the help! you made my week! 

 

Good luck in your future endeavors mysterious forum angel.

[MadOverclocker]

1 hour ago, Criticafailgamer said:

Alright after a long night of intense PC working and gaming I am going to call this solved!

 

Thanks again for the help! you made my week! 

 

Good luck in your future endeavors mysterious forum angel.

Your welcome! Happy gaming!

[MadOverclocker]

1 hour ago, Criticafailgamer said:

Alright after a long night of intense PC working and gaming I am going to call this solved!

 

Thanks again for the help! you made my week! 

 

Good luck in your future endeavors mysterious forum angel.

Your welcome! Happy gaming!