Deathadder Chroma sensor issues

[Davin.]

I am using a Deathadder Chroma and the mouse cursor can move sometimes but frequently stops working (lighting goes off) and my PC makes a sound similar to when i disconnect a device. I tried getting help from Razer Support but even after cleaning my sensor with a Q-tip and some isopropyl alcohol, reinstalling Synapse, disabling stats tracker(or something), connecting to various USB ports,reducing polling rate, i still hv the same problem. The mouse also stops working when i lift the mouse up. Funny thing is, even without Synapse on my spare laptop,i could use it perfectly fine. 

Sadly, i purchased this mouse (used) from someone else so im not sure if the previous owner dropped it to make it malfunction. And of course i used a mouse pad.

I really have no clue what went wrong, since Razer Support says that since the mouse can work on another device, hardware issues is not the problem, to ' isolate the contributing factor of the issue at hand.'

TIA

 

[Haeking]

1 minute ago, Davin. said:

I am using a Deathadder Chroma and the mouse cursor can move sometimes but frequently stops working (lighting goes off) and my PC makes a sound similar to when i disconnect a device. I tried getting help from Razer Support but even after cleaning my sensor with a Q-tip and some isopropyl alcohol, reinstalling Synapse, disabling stats tracker(or something), connecting to various USB ports,reducing polling rate, i still hv the same problem. The mouse also stops working when i lift the mouse up. Funny thing is, even without Synapse on my spare laptop,i could use it perfectly fine. 

Sadly, i purchased this mouse (used) from someone else so im not sure if the previous owner dropped it to make it malfunction. And of course i used a mouse pad.

I really have no clue what went wrong, since Razer Support says that since the mouse can work on another device, hardware issues is not the problem, to ' isolate the contributing factor of the issue at hand.'

TIA

 

1) What year was the mouse made in ?
2) Use the mouse surface program in razer synapse 
3) I'd advice not to buy new mouses from razer, anything that is new from them has issues 

[Davin.]

unfortunately im not too sure about the year it was made. and i have just enabled the mouse surface program, it does not malfunction for now,luckily.

and what other mice do u suggest that has a comparable price and comfort to the deathadder chroma? Im considering a Logitech G502 Proteus Spectrum, or a G402 Hyperion Fury/G403 Wireless.