New build - Powers Down (Gaming/Testing System)

[KarmaTheGoat]

Build:

 

(Desktop/Self Built)

Age: New? - Built July 29th 2017

 

CPU: AMD Ryzen 7 1800X 3.6GHz (Not overclocked.)

CPU Cooler: Cooler Master - Hyper T4 + Grizzly Kryonaut Thermal Paste

Motherboard: MSI - X370 Gaming Pro Carbon ATX AM4 

Memory: G.Skill - Ripjaws V Series 32GB (2 x 16GB) DDR4-3200 (Currently running at 2400 on motherboard.) (2 and 4)

Storage: Samsung - 960 EVO 500GB M.2-2280 + Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive (Currently just extra storage.)

Operating System: Windows 10 Home OEM 64 Bit (Installed to SSD - Not preinstalled.)

GPU: EVGA - GeForce GTX 1080 Ti 11GB SC Black Edition (Not overclocked.)

PSU: Corsair Professional 750W 80+ Gold Certified Semi-Modular ATX Power Supply

Computer Case: Deepcool - KENDOMEN Red ATX Mid Tower Case

Extra: Asus - DRW-24B1ST/BLK/B/AS DVD/CD Writer

Monitor: Asus - VG248QE 24.0" 1920x1080 144Hz Monitor

 

BIOS: American Megatrends Inc. 1.70 6/22/2017

GPU Driver Version: 22.21.13.8494

 

Software Running During Crashes:

World Of Warcraft - (Directx11) - Crashes almost immediately during play of 20 minutes - 1 hour. Directx9 - A lot less frequently and almost rarely but has happened. (Extended play of 7 hours+) Nothing is overheating!

OCCT - Would not run Power Supply test on Directx11 and would restart in 1-2 seconds. (Runs fine on Directx9) HOWEVER I downloaded Visual C++ 2012 and it now works on Directx11 testing and doesn't immediately crash. (Its not a fact. Just don't have the means to run it hours on end to find out..) 

 

Problem:

Computer will turn off in the middle of the above mentioned. Basically just turns everything off and restarts like freshly turning it on. (Keyboard/mouse/monitor/tower all go black and then light up and my log in screen for Windows.) There is no "restarting" screen. It goes complete black, fans go low and then ramp up like booting up fresh.

 

 

[You_are_a_cunt]

Welcome to the forums!

 

Your username reminds me of someone I've known for many years from the US (whom I've played WoW with back in the day).

 

Is W10 completely up to date, alongside all drivers?

I assume BIOS and GPU drivers are up to date (can't check which is the latest version right now)

Are you able to test with a different power supply?

 

It looks an awful lot like a power problem that might be caused by either the PSU, motherboard or even GPU.

Install afterburner and enable logging (it will write sensor readings to a file, which is perfect for seeing what's going on just before it crashes)

[bcguru9384]

21 minutes ago, KarmaTheGoat said:

Build:

 

(Desktop/Self Built)

Age: New? - Built July 29th 2017

 

CPU: AMD Ryzen 7 1800X 3.6GHz (Not overclocked.)

CPU Cooler: Cooler Master - Hyper T4 + Grizzly Kryonaut Thermal Paste

Motherboard: MSI - X370 Gaming Pro Carbon ATX AM4 

Memory: G.Skill - Ripjaws V Series 32GB (2 x 16GB) DDR4-3200 (Currently running at 2400 on motherboard.) (2 and 4)

Storage: Samsung - 960 EVO 500GB M.2-2280 + Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive (Currently just extra storage.)

Operating System: Windows 10 Home OEM 64 Bit (Installed to SSD - Not preinstalled.)

GPU: EVGA - GeForce GTX 1080 Ti 11GB SC Black Edition (Not overclocked.)

PSU: Corsair Professional 750W 80+ Gold Certified Semi-Modular ATX Power Supply

Computer Case: Deepcool - KENDOMEN Red ATX Mid Tower Case

Extra: Asus - DRW-24B1ST/BLK/B/AS DVD/CD Writer

Monitor: Asus - VG248QE 24.0" 1920x1080 144Hz Monitor

 

BIOS: American Megatrends Inc. 1.70 6/22/2017

GPU Driver Version: 22.21.13.8494

 

Software Running During Crashes:

World Of Warcraft - (Directx11) - Crashes almost immediately during play of 20 minutes - 1 hour. Directx9 - A lot less frequently and almost rarely but has happened. (Extended play of 7 hours+) Nothing is overheating!

OCCT - Would not run Power Supply test on Directx11 and would restart in 1-2 seconds. (Runs fine on Directx9) HOWEVER I downloaded Visual C++ 2012 and it now works on Directx11 testing and doesn't immediately crash. (Its not a fact. Just don't have the means to run it hours on end to find out..) 

 

Problem:

Computer will turn off in the middle of the above mentioned. Basically just turns everything off and restarts like freshly turning it on. (Keyboard/mouse/monitor/tower all go black and then light up and my log in screen for Windows.) There is no "restarting" screen. It goes complete black, fans go low and then ramp up like booting up fresh.

 

 

i wonder if sound chip is overheating or a bridgeset

[You_are_a_cunt]

3 minutes ago, bcguru9384 said:

i wonder if sound chip is overheating or a bridgeset

That's a thing now?

[KarmaTheGoat]

8 minutes ago, revsilverspine said:

 

Woah, woah, woah. REV. YOU DO KNOW ME. (That is me, I recognize your name..!) Okay excitement aside.. Phew.. small world.. (Like out of everyone to welcome me here.. wow!)

 

Everything has been up to date since availability. Basically everything possible from online driver sources for GPU/Chip Set/BIOs/Windows has been downloaded immediately to try and get everything up to date. If it isn't, its news to me. I've spent some various amounts of time reassuring it was. (But could of missed something..)

 

I do have another PSU available at this time: EVGA SuperNOVA 750 P2 80+ Platinum 750W (Fully Modular) I was planning to test if need be. But wasn't sure if it was fully the power supply and have been wracking my brain on it. (That is why I came here!)

 

I will check into afterburner. 

 

Thank you for the suggestion/advice thus far.

[You_are_a_cunt]

Just now, KarmaTheGoat said:

Woah, woah, woah. REV. YOU DO KNOW ME. (That is me, I recognize your name..!) Okay excitement aside.. Phew.. small world.. (Like out of everyone to welcome me here.. wow!)

 

Everything has been up to date since availability. Basically everything possible from online driver sources for GPU/Chip Set/BIOs/Windows has been downloaded immediately to try and get everything up to date. If it isn't, its news to me. I've spent some various amounts of time reassuring it was. (But could of missed something..)

 

I do have another PSU available at this time: EVGA SuperNOVA 750 P2 80+ Platinum 750W (Fully Modular) I was planning to test if need be. But wasn't sure if it was fully the power supply and have been wracking my brain on it. (That is why I came here!)

 

I will check into afterburner. 

 

Thank you for the suggestion/advice thus far.

Holy. Shit.

Hit me up on Steam. We haven't talked in... forever.

[KarmaTheGoat]

7 minutes ago, bcguru9384 said:

i wonder if sound chip is overheating or a bridgeset

I currently don't use a sound chip? I have a USB headset that I use solely for sound. Could that be corrupt? ..and do that kind of hard shut down. (I feel like a boob if it was.) I DID have some issues reassuring my headset worked with the drivers since the process is a bit broken for Windows 10 but everything seems working in that department.. Plantronics GameCom 780

[You_are_a_cunt]

2 minutes ago, KarmaTheGoat said:

I currently don't use a sound chip? I have a USB headset that I use solely for sound. Could that be corrupt? ..and do that kind of hard shut down. (I feel like a boob if it was.) I DID have some issues reassuring my headset worked with the drivers since the process is a bit broken for Windows 10 but everything seems working in that department.. Plantronics GameCom 780

Hm. What other peripherals are you using? How old/worn out are they?
On a second though, reboots can also be a sign of a short somewhere and since it's common while playing games, I have a slight suspicion it could also be a short on a USB port that's causing the reboots (intermittent failures are horrible to diagnose)

[KarmaTheGoat]

Just now, revsilverspine said:

Hm. What other peripherals are you using? How old/worn out are they?
On a second though, reboots can also be a sign of a short somewhere and since it's common while playing games, I have a slight suspicion it could also be a short on a USB port that's causing the reboots (intermittent failures are horrible to diagnose)

Currently I can tell you 100% my mouse/keyboard/headset are the only USB devices. All of which work very solid on my old build.

 

Perhaps I could swap some around and test if they alter the power issue.

 

Right now I am using the following:

 

• Keyboard
  Perixx PX-1100 (About 2 years old.)
• Mouse
  JTD M999 (About 2 years..)
• Sound
  Plantronics Gamecom 780 (Around 5-7 years old.)

I take tremendous care of them, so they aren't all thrashed about.

 

I have also re-assigned a different plug on my power strip just to see if it was the strip its self. (It wasn't.) I also only have 3 things on a power strip I am using and its not over burdened. (For reference.) 

[bcguru9384]

15 hours ago, KarmaTheGoat said:

Currently I can tell you 100% my mouse/keyboard/headset are the only USB devices. All of which work very solid on my old build.

 

Perhaps I could swap some around and test if they alter the power issue.

 

Right now I am using the following:

 

• Keyboard
  Perixx PX-1100 (About 2 years old.)
• Mouse
  JTD M999 (About 2 years..)
• Sound
  Plantronics Gamecom 780 (Around 5-7 years old.)

I take tremendous care of them, so they aren't all thrashed about.

 

I have also re-assigned a different plug on my power strip just to see if it was the strip its self. (It wasn't.) I also only have 3 things on a power strip I am using and its not over burdened. (For reference.) 

well remember usb controller hub called so for reason

its the "cpu" of the usb circuits

mouse keyboard and headset are all interlacing with each other

7.1 sound at 192khz use how usb time??? keyboard and mouse movements will interrupt sound signal.... if hold w key(walk forward) while mouse move left to right to left(head turn) and need realtime sound synced with gpu vidframe,,,,,, thats a lot ,,,, usb cpu can get behind(buffer overun) 

[You_are_a_cunt]

We've been going back and forth on Steam trying stuff.

 

According to @KarmaTheGoat the issues seems to have been fixed by setting SOC voltage from AUTO to 1.1V

Still waiting to hear more news, but the system seems to have been stable for a good 5 or so hours in Black Desert Online (WoW still untested as far as I know)

 

Updates:

WoW was tested, system is stable!

SOC voltage adjustment seems to have been the solution

False alarm

[0x1e]

I would say it's a power problem.

Only the PSU can force the system to shut down as if it was unplugged.

The CPU / RAM would give a blue screen. GPU would give artifacts. HDD would give corrupted files.

 

I would first change the PSU,

If that doesn't work then I would lock my volts in the bios. Take everything you can figure out from auto to a manual voltage.

Then when in Windows use Afterburner to lock voltages for the GPU.

Then try again.

[You_are_a_cunt]

Just now, 0x1e said:

I would say it's a power problem.

Only the PSU can force the system to shut down as if it was unplugged.

The CPU / RAM would give a blue screen. GPU would give artifacts. HDD would give corrupted files.

 

I would first change the PSU,

If that doesn't work then I would lock my volts in the bios. Take everything you can figure out from auto to a manual voltage.

Then when in Windows use Afterburner to lock voltages for the GPU.

Then try again.

That was my first suspicion as well. I'll have Goat swap with an older PSU that is known to work.

Would also make sense that it worked for a while with SOC at 1.1 if it were the PSU

[KarmaTheGoat]

It's NOT the psu!~ 

 

Tried NEW (EVGA SuperNOVA 750) PSU... guess what! It shut down! No surprise there..

 

Tried previous PSU (Same exact model as first posting here..) from my PREVIOUS computer (8 year old used) known to 100% work with no lame reboots on previous machine. IT SHUT DOWN this build. So three PSU's later, nothing has changed in terms of stability. 

 

Few tweaks to DRAM/RAM has made the most progress in terms of stability... (Only one person even slightly helped me with this - while everyone was on the PSU express.)

 

It still shuts down, yup.. 

 

The ram timings are something I am truly considering to be a mess. The few tweaks/changes that were made did show promise.. until reboots. It is taking LONGER for a reboot to happen but they are happening. Its seriously hard to find the "correct" timings.. as I did try someone elses (same exact EVERYTHING I had!!) and then my computer went into rolling restarts (7 to be exact) until it defaulted to previous settings and odd new ones... didn't help the problem.

 

In closing.. I MIGHT JUST remove the parts I cannot use in an Intel build and scrap the AMD Ryzen bandwagon. Return what I can, and hustle to rebuild another machine centered around Intel? (Reusing the SSD/HD being the new confusing part for me for the new Intel build..)

 

I will still accept some valid suggestions of help. (About a week less..) I am basically running out of time to return products with full assurance they will take them back. So hoping if anyone has any other ideas I can try will be at utmost speed.

 

Locking settings (Afterburner) also seemed to do nothing.. thought there was some promise in that, but it still shut down.

 

Some extra info:

 

World Of Warcraft - I have noticed 3 SPECIFIC occurrences of TWICE each now.. (Took awhile, but noticed this..) They all shit off my computer into reboot at these exact scenarios of events.

 

Black Desert Online - I can play anywhere from 5 hours to 8 with no crashes. Sometimes 20 minutes - no warning and OFF.

 

Also being super paranoid now, I even tried a new power strip.. didn't fix anything.