Wireless printer issues - Windows 10

[79wjd]

Every now and again I find that I can't print to my wireless printer from Windows 10 and that I have to remove and re-add the printer for it to work. I generally don't have this problem on any other platform, any ideas as to why this happens and/or how to prevent it from happening? 

 

I really hate dealing with printers since they're nothing but trouble, but unfortunately it gets used by other people fairly frequently. 

[vaiwalker]

are you able to ping the printer when it doesnt print? is it set with a static ip OR that virtual kinda printer driver from the manufacturer? 

[79wjd]

3 hours ago, vaiwalker said:

are you able to ping the printer when it doesnt print? is it set with a static ip OR that virtual kinda printer driver from the manufacturer? 

It's set to a static IP, I can ping the printer, and I've never encountered an issue where macOS lost connection to it. 

[vaiwalker]

2 minutes ago, djdwosk97 said:

It's set to a static IP, I can ping the printer, and I've never encountered an issue where macOS lost connection to it. 

so which driver did you install it with? something that says PCL v5 something something? or was it totally something else? could be a driver issue or a windows issue. check the printer driver and try to install the PCL 5 one. before that, you could try restarting the print spooler service when a print fails and printing again, if it works, its probably a windows thing. if it doesn't work even after restarting the print spooler service, then most likely a driver issue.

[79wjd]

3 minutes ago, vaiwalker said:

so which driver did you install it with? something that says PCL v5 something something? or was it totally something else? could be a driver issue or a windows issue. check the printer driver and try to install the PCL 5 one. before that, you could try restarting the print spooler service when a print fails and printing again, if it works, its probably a windows thing. if it doesn't work even after restarting the print spooler service, then most likely a driver issue.

I've tried installing whatever the latest driver from HP is and I've tried just doing "add printer" and letting Windows handle everything.

 

There are also occassions where it can see the printer but it can't print (everything just sits in the queue forever), and restarting the spooling service fixes that. This time, "add a printer" couldn't even detect the printer.

 

Also, I really need a more long-term solution rather than a "complex" fix (that a tech-illiterate person will never be able to figure out).

[vaiwalker]

2 hours ago, djdwosk97 said:

I've tried installing whatever the latest driver from HP is and I've tried just doing "add printer" and letting Windows handle everything.

 

There are also occassions where it can see the printer but it can't print (everything just sits in the queue forever), and restarting the spooling service fixes that. This time, "add a printer" couldn't even detect the printer.

 

Also, I really need a more long-term solution rather than a "complex" fix (that a tech-illiterate person will never be able to figure out).

make sure the printer is connected to your wifi and has a valid IP, run the HP installer instead of the 'add printer' by windows(as this may lead to wrong printer driver selection). that should install the HP wireless driver which SHOULD stay and not change. before printing something on the PC that's having problems, check which port is selected in the printer properties. if it works, restart the pc and check the printer port again, ive seen PCs that keeps changing the ports after every restart thus leading to printing problems.