GTX1080Ti problem installing drivers

[AndersT2]

Have a buddy that just got a GTX1080Ti, and has some problems getting it to work.

It's a Windows 10, 64 bit system, in a Gigabyte GA-X79-UD3 motherboard

 

First he changed the card without deleting the old drivers first. After some problem solering over TeamViewer, we got them deleted and have downloaded the lates drivers from Nvidia, 378.92.

We deleted the drivers first, then rebooted, and started the drivers. I hooked for a clean install, and first time got a bluescreen.

Than did the same after another reboot, and got them intalled.

 

Then when he tried to play Battleground, he got a DX11 error.

 

When we have the drivers installed. In Device Manager it has a yellow ! next to it.

We tried to delete it from here, waited for windows to install the drivers. Checked that it installed 378.78 (Still didn't work on games).

Than installed 378.92 again, and saw that it was installed.

 

Starting GeForce Experiance, it downloaded the drivers again, and installed it, and just does it in loop.

The windows 10 notifictions next the clock (don't know what it's called in English) says that it has to reboot to let the graphic drivers to work.

When restarting, it gives the same message over and over again.

 

The Nividia driver window won't show, only says it can't find a Nvidia GPU

 

It looks like it somehow don't sees the card, but at the same time works, since it gives a picture.

 

The motherboard boot/startup has also started to take a long time, takes 3-4 minutes to load Windows. Inside Windows everything works as normal, except the graphics.

 

 

Anybody know a solution? He has been looking forward to finally start gaming again for a long time (changed out a 660(Ti i think))

[Guest]

Is it installed propperly? Like is it in the top PCI-e slot? Remove/put back in? Some weard BIOS settings maybe?

[RadiatingLight]

Just now, Dutch-stoner said:

Is it installed propperly? Like is it in the top PCI-e slot? Remove/put back in? Some weard BIOS settings maybe?

Nah.

PC components are basically a works/doesn't work type thing.

[Guest]

Just now, RadiatingLight said:

Nah.

PC components are basically a works/doesn't work type thing.

He reported blue screens and long boot times. And nope, it's not just a "does work or doesn't work" with hardware.

[AndersT2]

It's in the top spot, and from what he says it's installed correct, I have him on phone and TeamViewer.

Just tried the second PCI-e-x16 slot, with the same result. (I have the same motherboard, has mine in the second spot because of the cooler, and it works perfectly there)

[AndersT2]

I'm getting him to reinstall the old one, to see what's happends then.

[Armakar]

Try installing it on a different pc (yours maybe) see if it works?

[AndersT2]

5 minutes ago, Armakar said:

Just stop commenting where when you have nothing helpful to come up with, it just trolling otherwise.

 

Ha hasn't another one, but have given him that option already tomorrow if he has the time. He's 40 minutes away.

[IceCold008]

The Bluescreen you got, google the BBCODE you get after you do a reboot. What does it say?.  Better yet install a program called WhoCrashed its great for bluescreen works like a charm on my windows 7. Great for telling you what drivers etc and what can be done to fix it. But dunno if the program is windows 10 compatible?.

 

If it bluescreen and it says there is a hardware error it might be the GPU. if it says its proparly a software driver bug. Uninstall your GPU drivers again do a full uninstall. Do a registry clean "if you have a program that can do that." Then install the nividia GPU drivers again. 

 

Anyway that BBCODE can go along way to helping your buddy figure out what is going wrong and dont forget that program its great. 

[AndersT2]

He didn't get to take a picture of it.

He just called back after reinstalling the old card, did the uninnstall of the 1080ti like he should the first time.

And the old card works great, and even fast bios boot.

 

Could there be some old compability issue with the motherboard?

He haven't been able to get into the bios to chech the version.

 

He tried to uninstall the old card the right way now, and it that doesn't work. I might think it won't work on that Bios number. I don't think he has the lastest version, but then I have to most likely go there to install it.

[IceCold008]

That program Whocrashed will tell you the BBCODE and explain what went wrong. If you forgot to write it down. Dont even need to have the 1080ti installed. Just download it and tell us what it says. Since windows will have logged that bluescreen the details are still there. 

[AndersT2]

I'd have to be there to help him with that program.

 

The bios is old, it's F11, and the MB has added Ivy-bridge support in F16, and F20 is latest. So we're trying to update it.

[Guest]

There may be some sort of conflict with the drivers or corruption.

 

If all else fails and you hit a wall I would tried doing a fresh install of Windows 10.

[IceCold008]

Keep me updated with any new details. But to be honest. i reckon its a driver software bug. That bluescreen BBCODE will tell you if you get that Whocrashed installed. 

 

It can be a good thing you getting a bluescreen. If its a hardware error you can send it back and replace your GPU and if its a software driver bug you can fix that with a little work.

[AndersT2]

Fixed it.

 

Somehow the old F11 bios  didn't know how to work with the 1080Ti.(I know it UEFI not BIOS, but even those who don't know to much about PC know what I mean when saying bios)

Trying to update the bios from bios didn't work, just got a message to contact Gigabyte.

After some searching I found the @Bios program Gigabyte has under Windows7 programs, not Windows 10, and got it updated from there.

 

And we found another fault too, which also was the fault of some of the wierd things. Half the CPU power wasn't all the way in, the cable was a little tight.

So when I moved the PC alot, it popped out, and after that was plugged back in correctly, it started to work as it should.

 

A new nice feature I haven't seen before, the 8-pin power on the 1080Ti was hard do get in, so I didn't get that in all the way either, but the card gave a written text on screen telling us to plug in power. Haven't seen that before. And it helped alot, since it looked like the 8-pin was all the way in, and pressing it in wasn't easy.

 

But everything works now, and he finally can play. With everyting on Ultra, hopefully he changes out his 1080p screen real soon to do the card justice. This card will work great for him the next 5 years.