RAM problem

[gamwtospiti]

Hi guys!

i have this mobo

I have this RAM :   RAM KINGSTON KVR13N9S8/4 4GB DDR3 1333MHZ PC3-10600

and i bought this RAM : RAM KINGSTON KVR13N9S8/4 4GB DDR3 1333MHZ PC3-10600

both ram are recognized by CPUz

but windows are not recognizing the new one, neither BIOS..
can you help me? did i buy the wrong ram??

 

[zMeul]

what's your Windows?

is it x86 or x86-64 - check by right clicking on My PC / This PC and Properties

[PacketAtlas]

Make sure the RAM sticks are in the same color slot on the motherboard. They should not be right next to each other if you have 4 ram slots. 

[gamwtospiti]

6 minutes ago, zMeul said:

what's your Windows?

is it x86 or x86-64 - check by right clicking on My PC / This PC and Properties

i hope you mean this!

[zMeul]

Just now, gamwtospiti said:

i hope you mean this!

yes,

[gamwtospiti]

6 minutes ago, PacketAtlas said:

Make sure the RAM sticks are in the same color slot on the motherboard. They should not be right next to each other if you have 4 ram slots. 

[zMeul]

if you use only one DIMM module at the time, does the OS boots correctly?

[gamwtospiti]

with the old dimm it boots from both slots! the new dimm in slot 1 boots with no display signal and when i plug it in the slot2 and i give power , boot and shutdown in 1 sec

[machinima811]

4 minutes ago, gamwtospiti said:

with the old dimm it boots from both slots! the new dimm in slot 1 boots with no display signal and when i plug it in the slot2 and i give power , boot and shutdown in 1 sec

TELL YOUR PC TO FUCK OFF

[gamwtospiti]

any solution guys?

[DrMikeNZ]

Just now, gamwtospiti said:

any solution guys?

Return it.

[gamwtospiti]

right now i have both dimm pluged in and it works fine but windows and bios are recognizing only the old one dimm..only cpuz can see 8gb memory

[DrMikeNZ]

5 minutes ago, gamwtospiti said:

right now i have both dimm pluged in and it works fine but windows and bios are recognizing only the old one dimm..only cpuz can see 8gb memory

Since the stick is not working in either slot, and the other RAM stick worked in either, the new RAM stick is at fault. It is likely that there is a faulty connection. Some of the connections are working, allowing diagnostics software such as CPU-z to read its information, but it is unable to be used by the OS. You could inspect the stick for any broken solder connections, and in some cases it is feasible to repair by cooking, although it would be best to just return it and get your money back.