USB port stop working

[YourComputerGeek]

Hi, 

    I have a H270 Gaming m3 motherboard with a i3 7350k, Earlier only 1 USB port was working, now all of them stopped working, this is a brand new build and I have no idea what's going on! 

I've check my connections to my motherboard, everything in just fine, what else can i do? 

[ProjectBox153]

Are you referring to the ports on the motherboard or the case?

[r2good4u]

Honesty I would RMA the board. I recently built a kabylake system myself and the Z270-A PRO that msi sent me was DOA. I was not a happy camper.

[YourComputerGeek]

1 minute ago, Jamiec1130 said:

Are you referring to the ports on the motherboard or the case?

The motherboard itself 

[YourComputerGeek]

2 minutes ago, r2good4u said:

Honesty I would RMA the board. I recently built a kabylake system myself and the Z270-A PRO that msi sent me was DOA. I was not a happy camper.

Yeah, but I don't get how one USB port worked and then the other didn't

[ProjectBox153]

1 minute ago, YourComputerGeek said:

The motherboard itself 

Then try to rebuild the system, and if that doesn't work just RMA it. If only one worked to begin with, that's a bad sign you should have seen. 

[YourComputerGeek]

1 minute ago, Jamiec1130 said:

Then try to rebuild the system, and if that doesn't work just RMA it. If only one worked to begin with, that's a bad sign you should have seen. 

I didn't try any of the USB ports until it was fully in, ugh

 

[r2good4u]

Honestly 

2 minutes ago, YourComputerGeek said:

Yeah, but I don't get how one USB port worked and then the other didn't

 

1 minute ago, Jamiec1130 said:

Then try to rebuild the system, and if that doesn't work just RMA it. If only one worked to begin with, that's a bad sign you should have seen. 

Yea i wouldnt even bother rebuilding the system, thats alot of effort just to have them not work. If the the rest of the system is still working the usb controller on the board is probably just bad.

[YourComputerGeek]

1 minute ago, r2good4u said:

Honestly 

 

Yea i wouldnt even bother rebuilding the system, thats alot of effort just to have them not work. If the the rest of the system is still working the usb controller on the board is probably just bad.

It was enabled, then I disabled it to try to see what it would do...

[ProjectBox153]

1 minute ago, r2good4u said:

Honestly 

 

Yea i wouldnt even bother rebuilding the system, thats alot of effort just to have them not work. If the the rest of the system is still working the usb controller on the board is probably just bad.

I was thinking more along the lines of reseating everything. 

[r2good4u]

2 minutes ago, Jamiec1130 said:

I was thinking more along the lines of reseating everything. 

Worth a shot I suppose but I wouldn't get your hopes up.

[YourComputerGeek]

1 minute ago, r2good4u said:

Worth a shot I suppose but I wouldn't get your hopes up.

My mouse gets power, but my input doesn't work I just realized, The keyboard lights turn on for a sec, but then they turn off 

[r2good4u]

3 minutes ago, YourComputerGeek said:

My mouse gets power, but my input doesn't work I just realized, The keyboard lights turn on for a sec, but then they turn off 

sounds like a short somewhere. you dont have any extra standoffs installed that could possibly be touching the motherboard right?

[YourComputerGeek]

1 minute ago, r2good4u said:

sounds like a short somewhere. you dont have any extra standoffs installed that could possibly be touching the motherboard right?

Do you mean under the motherboard or the screws?

[YourComputerGeek]

3 minutes ago, r2good4u said:

sounds like a short somewhere. you dont have any extra standoffs installed that could possibly be touching the motherboard right?

Also, When i turned the the computer awhile back, the power went out for an hour in my town, could a suddden power outage kill it?

[r2good4u]

1 minute ago, YourComputerGeek said:

Do you mean under the motherboard or the screws?

Under the motherboard, very unlikely but its a mistake that is commonly made.

[r2good4u]

1 minute ago, YourComputerGeek said:

Also, When i turned the the computer awhile back, the power went out for an hour in my town, could a suddden power outage kill it?

unless it was a power surge i would say no.