PC doesn't recognize graphic drivers

[Nitesh Konatala]

So I have an Acer E5-551G laptop with windows 10 pre installed but I had problem with games minimizing to desktop so I installed a fresh copy of windows 8.1 and now it doesn't detect my graphic drivers.  I checked device manager, The dedicated graphics is installed but GPU-Z detects it but shows no information about it.  While the dxdiag tool just shows microsoft basic adapter.  It doesnt even recognize the integrated R6 graphics I tried the amd and acer website but it didn't help.

Thanks in advance. 

[BlueChinchillaEatingDorito]

This might help. Go to the Drivers tab, download and install the VGA driver.

 

https://www.acer.com/ac/en/CA/content/support-product/5403?b=1

[Nitesh Konatala]

1 hour ago, BlueChinchillaEatingDorito said:

This might help. Go to the Drivers tab, download and install the VGA driver.

 

https://www.acer.com/ac/en/CA/content/support-product/5403?b=1

I already tried that out it didn't help.

[BlueChinchillaEatingDorito]

1 minute ago, Nitesh Konatala said:

I already tried that out it didn't help.

What does Device Manager list the graphics adapter as?

[Nitesh Konatala]

5 minutes ago, BlueChinchillaEatingDorito said:

What does Device Manager list the graphics adapter as?

It shows AMD R7 M265 but it doesn't show the integrated one. In other devices there is PCI Device which is needed to be updated but it had to be done manually and I haven't found their files.  Does this do anything with that? 

[BlueChinchillaEatingDorito]

1 minute ago, Nitesh Konatala said:

It shows AMD R7 M265 but it doesn't show the integrated one. In other devices there is PCI Device which is needed to be updated but it had to be done manually and I haven't found their files.  Does this do anything with that? 

Then the missing PCI device(s) isn't your GPU. The Radeon R7 M265 is your integrated GPU.

 

Go to the Display and Graphics section of the page:

https://www.acer.com/ac/en/CA/content/model/NX.MLEAA.001

[Nitesh Konatala]

1 minute ago, BlueChinchillaEatingDorito said:

Then the missing PCI device(s) isn't your GPU. The Radeon R7 M265 is your integrated GPU.

 

Go to the Display and Graphics section of the page:

https://www.acer.com/ac/en/CA/content/model/NX.MLEAA.001

No Raedon R7 is my dedicated Graphics.  The AMD A10's R6 is the integrated GPU.  Even though R7 is shown in device manager.  None of the games use it.  In dxdiag it shows Microsoft basic adapter and not the R7