Can I return through newegg?

[Omie]

So I ordered the GTX 1070 Gigabyte Windforce edition but I found out it has no backplate. My order already shipped and when I try to get a refund through the site it says:

• According to our records, this item is still covered by the product manufacturer's labor warranty.
  According to our records, this item is still covered by the product manufacturer's labor warranty.
  This item is not eligible for a refund.

I wanted to get the G1 Gaming instead. Am I screwed?

[NTDaws]

You have to call Newegg for a refund 1 (800) 390-1119

[pwn_intended]

Try to come up with a better excuse than "it has no backplate" when you talk to them. They could potentially say that that ones on you since the pictures on their site clearly display something without a backplate. Even an excuse of "I changed my mind but couldn't cancel on time" would be better IMHO. 

But at the end of the day, I have had great success with newegg and returns, and I doubt that they will give you too hard a time.

[Omie]

31 minutes ago, pwn_intended said:

Try to come up with a better excuse than "it has no backplate" when you talk to them. They could potentially say that that ones on you since the pictures on their site clearly display something without a backplate. Even an excuse of "I changed my mind but couldn't cancel on time" would be better IMHO. 

But at the end of the day, I have had great success with newegg and returns, and I doubt that they will give you too hard a time.

Yeah I just talked to them through customer service. They issued me a RMA label and an advanced refund. Amazing customer support. I'm really impressed.

[antisleep]

So sorry fam. Had I known it didn't have a backplate, I wouldn't have placed it on the list I made - yeah, even at a discounted price.

 

The cheaper Gigabyte 1060 Windforce had a backplate on it so I assumed it's the same with its bigger brother.

[Omie]

20 minutes ago, antisleep said:

So sorry fam. Had I known it didn't have a backplate, I wouldn't have placed it on the list I made - yeah, even at a discounted price.

 

The cheaper Gigabyte 1060 Windforce had a backplate on it so I assumed it's the same with its bigger brother.

It's no problem :). I should have looked in to it more before I ordered. I was in a rush cause cyber Monday and what not.