Computer help

[RussellNewHope]

I have an older laptop, I want to do a factory reset on it. I Turn the laptop on press F10 and tell it to get it to reboot from a rest disk that I got with the computer. A few time it showed the loading bar goes to a black screen with the mouse pointer. I can not get it to reboot. Is there something I am doing wrong or is it a hardware issue? please help. 

[TheStigsChineseCousin]

Which OS are you running?

[RussellNewHope]

Need it for a friend kids need it for word and power point only for school. 

[RussellNewHope]

windows vista My friend has no money that is way i am giving him this old one

 

[RussellNewHope]

I done this on my windows 7 and new never had this issue.

 

[Xandaaa]

are you sure f-10 is the key? try f-12 or backspace. On my old laptop it's f-12 for one time boot

[RussellNewHope]

on the load screen is say F2 bios and F10 Boot

 

[Xandaaa]

sorry if i'm underestimating your abilities, but did you try re-ordering the boot order from BIOS?

[RussellNewHope]

Yes but still getting the black screen with mouse point. It is cool I can not think of anything else. I am not the best tech but I am still learning and do not everything. I am really new to working on computers, I fail in love with it about a year ago. 

 

[TheStigsChineseCousin]

It's been so long since I had a Vista machine, I used something very similar to this as a guide, I'd try to do it without the disk. https://neosmart.net/wiki/restore-to-factory-settings/

[RussellNewHope]

It was my disk that was not working. I found a USB that I had windows 7 on it. no issue now thanks for the help Guys