Internet Connection Tanking

[The_Denks]

Hey there

 

Im a Comcast customer, with 75Mb down and 25Mb up.

 

This afternoon, my connection, both over Wifi and Ethernet, has been appauling.

My ping shoots up over 300, my down drops to 5-10Mb, and Up less than 1Mb.

(This is over ethernet and Wifi).

 

There are no reported outages or problems in my area, and it has been fine for months.

 

We are not using the provided XFinity Modem Router Switch Combo unit, we are using a Arris modem and a Netgear Router/Switch combo.

 

 

Please help

[Squish4058]

have you tried resetting it, also we keep a timer plug on ours so our hub turns off for half an hour each night

[KuJoe]

1. Download WinMTR and run it.
2. Set the hostname to google.com
3. Let it run for about a minute or so, stop it, copy text to clipboard, and post the output here (minus your home IP if listed).
4. Set the hostname to 8.8.8.8
5. Let it run for about a minute or so, stop it, copy text to clipboard, and post the output here (minus your home IP if listed).

This will let us see where the latency is occurring and whether or not you can do anything about it yourself.

[TheProfessionalAmateurs]

This has happened to me before a few times. It usually lasts for a couple hours before my speeds are back up to normal.

[arnavvr]

15 minutes ago, UberGamerKing said:

Hey there

 

Im a Comcast customer, with 75Mb down and 25Mb up.

 

This afternoon, my connection, both over Wifi and Ethernet, has been appauling.

My ping shoots up over 300, my down drops to 5-10Mb, and Up less than 1Mb.

(This is over ethernet and Wifi).

 

There are no reported outages or problems in my area, and it has been fine for months.

 

We are not using the provided XFinity Modem Router Switch Combo unit, we are using a Arris modem and a Netgear Router/Switch combo.

 

 

Please help

 

I have had the same exact issue with Comcast. Their connection is unreliable and you just have to wait a few hours and it will be fine.

[SageOfSpice]

12 minutes ago, kris2340k said:

have you tried resetting it, also we keep a timer plug on ours so our hub turns off for half an hour each night

That's... actually a cool idea.

Here I am, worrying about flashing bios so I can setup a restart schedule, when you can just use an analog solution. 

[Squish4058]

14 minutes ago, SageOfSpice said:

That's... actually a cool idea.

Here I am, worrying about flashing bios so I can setup a restart schedule, when you can just use an analog solution. 

It does prevent like 70% of all issues honest to god

[System Error Message]

if you use pppoe get a ppp scanner and try to see if your ISP has multiple servers. If they do connect to the best few you can find and things will work better.