Massdrop

[GermanPCBuilder]

Hello I'm probably going to order the MSI gtx 1060 from massdrop ( I live in Germany ) if I receive my graphics card and it's broken right out of the box , what do I do? Should I contact the German MSI support or should I send the card back to massdrop ( no idea how that should work ) ? And if it breaks after let's say 3 months of normal use ? I know it's pretty unlikely to happen but still what do I do if it happens ?

[Pauleh]

Contact massdrop first. They have fairly fast customer support. If it's after 3 months, your card should have a warranty (provided you don't open up the card or over clock), and you should contact MSI.

[dalekphalm]

10 minutes ago, GermanPCBuilder said:

Hello I'm probably going to order the MSI gtx 1060 from massdrop ( I live in Germany ) if I receive my graphics card and it's broken right out of the box , what do I do? Should I contact the German MSI support or should I send the card back to massdrop ( no idea how that should work ) ? And if it breaks after let's say 3 months of normal use ? I know it's pretty unlikely to happen but still what do I do if it happens ?

You should contact Massdrop first. They may simply be able to have an exchange arranged (You should the DOA unit, they ship a replacement). Another thing to note is that Massdrop often sells products intended for specific regions (Eg: USA) - these products often come with a North American Warranty, and sometimes may not have an International Warranty.

 

I would suggest you contact Massdrop now (before buying), and find out what kind of warranty you're going to get. If it's a standard worldwide international warranty, then you can simply contact MSI directly for support/repair/replacement.

[GermanPCBuilder]

Just now, Pauleh said:

Contact massdrop first. They have fairly fast customer support. If it's after 3 months, your card should have a warranty (provided you don't open up the card or over clock), and you should contact MSI.

If I overclock it with MSI afterburner will that void my warranty as well?

[dalekphalm]

Just now, GermanPCBuilder said:

If I overclock it with MSI afterburner will that void my warranty as well?

You should read the detailed warranty info on MSI's website to confirm that.

 

But realistically, they would never know if you OC'd it or not anyway.