helpStuck or dead pixel

[dr0meisterk0]

Hi, have a great day

 

I'm from Colombia(South America), some days ago(Like 1 week the monitor arrived at my home) I've bought(By bhphotovideo.com) a BenQ Gaming Monitor (XL 2411Z), so, yesterday I've see a little black point in my screen.

 

My first think was that "maybe is dirt", I tried clean it but no, it doesn't remove, so I search in google about it, trying with some programs UDPixel, and other but nothing works.

 

I don't know if that is a Stuck or Dead pixel.

 

I've attached an image about the "black point".

 

I wish you have a great day and Thanks!

 

(sorry is my English is bad) 

[deWaardt]

It's most likely a dead pixel

[Lord_Karango17]

Is it completely black, or does it have some color? Stuck pixels just stay one color, while dead pixels are just black.

 

From the picture it looks black, so it might be a dead pixel. Pixel deficiencies such as the ones you have, may allow you to return the monitor, for a replacement, but it depends on the manufacturer/ seller.

[Guest]

It doesn't seem to be as black as the black bar. A bit more greyish. Will it (partly) change color when it has to display a single/other color?

 

In any case, I agree with deWaardt: dead pixel. (or something to do with the layers behind the screen, pushing light through) Check the warranty of your monitor, but I think you are screwed here. I once bought a new 17" tft screen, and it had a single dead pixel. If I had 5 dead pixels, I would get a new screen, with just 1 dead pixel, I could not get warranty on it.

[dr0meisterk0]

I've attached a picture.

[dr0meisterk0]

The pixel had blue color, is not black at all.