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Noob with BSOD

JFredi
By JFredi
in Troubleshooting
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Go to solution Solved by Kapono,
2 minutes ago, JFredi said:

Ok I'll take a stab at it tomorrow. As long as the process doesn't require a product key, which it hopefully shouldn't since I have a copy of Windows 10 on this machine already, I can probably handle it on my own. Anyways, thanks for your help, this has been a huge lot more than I could find anywhere else on the Internet and I especially did not want to take this to bestbuy or some other electronics store where I'd have to pay for help

Its all good man, and nah It wont require a Key, Windows 10's free, If It does there should be a "skip for now" button around :D 

Do you mind making this post "solved"? You should be able to find It. :) 

Posted

Guys I'm new here and not particularly skilled with computers and I've encountered a pretty grave situation with my laptop. 

 

I was updating drivers the other day (the suspected source of the issue) and followed the updates up by running ccleaner. When I rebooted my computer, it booted straight into BSOD without letting me get to the desktop. I don't have any other computers to use and I'm not skilled enough to really understand/fix this on my own. Thus I have no clue how to get the dump files from the BSOD. Anyways, the BSOD did say that the error is called "PAGE_FAULT_IN_NONPAGED_AREA (FPWinIo.sys)"

Any help would be appreciated. 

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Posted

Hey man,

 

Just asking, but what were the drivers you were trying to Install? 

 

 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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Posted

If you may try boot Into Safe Mode... 

And remove what ever you tried to Install/update. 

 

 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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40 minutes ago, Kapono said:

If you may try boot Into Safe Mode... 

And remove what ever you tried to Install/update. 

 

 

How do I boot into safe mode on Windows 10 without being able to first go on to the desktop? I've tried googling that and I couldn't find it and then came here to ask for help

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1 minute ago, JFredi said:

How do I boot into safe mode on Windows 10 without being able to first go on to the desktop? I've tried googling that and I couldn't find it and then came here to ask for help

Do you get to see anything before the BSOD comes up? 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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3 minutes ago, Kapono said:

Do you get to see anything before the BSOD comes up? 

Yes, it shows what I believe is the logo for the motherboard in the machine, the blue Windows logo on a black background with the little circular loading icon and then it blue-screens. I can send a video if necessary.

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3 minutes ago, JFredi said:

Yes, it shows what I believe is the logo for the motherboard in the machine, the blue Windows logo on a black background with the little circular loading icon and then it blue-screens. I can send a video if necessary.

Yup, that would be good :D 

 

 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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8 minutes ago, JFredi said:

As for drivers, I pretty much went through the list on device manager and updated everything

What was the thing you updated to make It to BSOD? Do you remember? 

List the things you updated... 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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Gosh, try upload It to YouTube. 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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9 minutes ago, Kapono said:

What was the thing you updated to make It to BSOD? Do you remember? 

List the things you updated... 

Well I updated everything at once so it's going to be hard to tell exactly which driver is causing this. I updated my video card's driver, my razed deathadder's driver, my fingerprint scanner, I believe there was one for the CPU in some form, the network card driver was updated, the sound drivers probably were as well... This may have been foolish, but I even went through and updated stuff that I didn't know such as "generic usb hub" and other stuff like that. 

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4 minutes ago, JFredi said:

Here it is

 

https://youtu.be/92lfI3aPy8I

Sweet, so you can access Boot Options. Now do you own a USB? If you do I want you to get another fresh copy of Windows 10 on It. Then plug It In your laptop  go to Boot Options (F7) and open the USB from there, It will proceed to Install Windows 10, overwrite It, And you're done 

You plug the USB Into another computer and Install that Windows 10 copy onto the USB. It should be easy... 

 

Windows 10 Download - https://www.microsoft.com/en-us/software-download/windows10 

 

Please keep me updated as i will guide you right through. 

 

 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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2 minutes ago, Kapono said:

Sweet, so you can access Boot Options. Now do you own a USB? If you do I want you to get another fresh copy of Windows 10 on It. Then plug It In your laptop  go to Boot Options (F7) and open the USB from there, It will proceed to Install Windows 10, overwrite It, And you're done 

You plug the USB Into another computer and Install that Windows 10 copy onto the USB. It should be easy... 

 

Windows 10 Download - https://www.microsoft.com/en-us/software-download/windows10 

 

Please keep me updated as i will guide you right through. 

 

 

Alright. I'm doing my homework at the moment I'll try that out in about half an hour. If it makes any difference in the process, I got this computer running Windows 8.1 and got the free upgrade to Windows 10. 

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3 minutes ago, JFredi said:

Alright. I'm doing my homework at the moment I'll try that out in about half an hour. If it makes any difference in the process, I got this computer running Windows 8.1 and got the free upgrade to Windows 10. 

 

I wouldn't upgrade to Windows 10, but cause other OS's are like $100+, It's better to just go with Windows 10... 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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4 minutes ago, JFredi said:

Alright. I'm doing my homework at the moment I'll try that out in about half an hour. If it makes any difference in the process, I got this computer running Windows 8.1 and got the free upgrade to Windows 10. 

Anyway, message me on the post when you have done your homework, and ready to fix your laptop

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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2 minutes ago, JFredi said:

One last thing, if I have the Windows 8.1 install disk, would I be able to use that?

Yup, that's even better. It must have the Windows on there though. 

All you have to do Is have everything off slide It In, If nothing pops up just click F7 (Boot Options), and you should see It there. (The CD) :D 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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13 minutes ago, Kapono said:

Yup, that's even better. It must have the Windows on there though. 

All you have to do Is have everything off slide It In, If nothing pops up just click F7 (Boot Options), and you should see It there. (The CD) :D 

Ok just to clarify, it's ok that it's a Windows 8.1 install disc even if I have Windows 10 on my computer?

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2 minutes ago, JFredi said:

Ok just to clarify, it's ok that it's a Windows 8.1 install disc even if I have Windows 10 on my computer?

Yup, all good. 

ABOUT ME: Hello, I'm a 15-year-old PC enthusiast. I love helping people with their problems and learning about the hardware of a PC.

DREAM JOBS: Computer Technician, I.T Consultant or a Computer Hardware Engineer.

NEXT BUILD: http://nz.pcpartpicker.com/list/rDXLJV (NOT COMPLETED)

 

 

BE NICE TO ONE ANOTHER AND HAVE SOME FUN!  

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