Macbook Pro Help

Drummerboy · February 28, 2016

I hope i am posting this on the right forum, if not i apologize,

About 6 months ago Back in August of 2015 i messed up my Macbook playing WoW on it. Note: I bought this macbook back in 2011/2012

I had been playing on my laptop which had been sitting on my desk for most of its life. One day i got really lazy and decided to set it up via hdmi to my tv so i could play from my bed. (yeah, pretty lazy right) The way i set it up was not the best. I had my laptop sitting on my computer chair (see pic) with all the cables coming out of it from there. I had been using that set up for about a week (i got way really lazy that summer). Then one day the screens image distorted and turned black then powered off.

After that happened i put the laptop aside, built a computer and havent really touched it since. I powered it on today and received this log in screen (see pic, black line is from snapchat to blur out my name) very distorted image with obvious lines going across , doesnt look normal. After typing in my password, the loading bar loads up to about a third of the way and then gives me a white screen (see pic) and won't load past that screen. Also it can only stay powered on with the charger plugged in to it.

After going through that my first thought was i had damaged the graphics card from the excessive amount of heat when it was sitting on the computer chair. Than i thought i could try buying a brand new battery to see if that may help things, but im thinking not.

What do you guys think. fixable? Any info/theories are appreciated! thank you

CJPowell27 · February 28, 2016

I would try to create a boot USB to reinstall Mac OS and see if something in the software got messed up first.

However, due to the fact that you said there was a considerable amount of heat I fear that some of your hardware

is probably messed up because of the heat.

ibom · February 28, 2016

Try booting while holding command, option, P and R all at the same time until you hear the startup chime play twice. That resets the video settings.

Then try booting while holding just the shift key to go into safe boot. Safe boot will take longer to start up because it does a disk check first. Also youll see scrolling artifacts on the screen but that's expected.

If it doesn't seem any better though definitely give Applecare a call. There was a repair extension program for some 2011-12 macbooks. It was a very specific but fairly widespread failure of some solder joints on the gpu. If your mac fits the criteria you may be in for a free repair.

https://www.apple.com/ca/support/macbookpro-videoissues/

Edited February 28, 2016 by ibom