Asus rma issue

VoyexTech · February 18, 2016

I have been trying to rma my Asus vg278he monitor for 3 weeks and I still haven't gotten an rma number. Everytime that I call them to have them process the rma and get me a number they say they say that they will have an email sent to me in 2-3 hours and it never happens they have done that the last 4 times I called them all calls were 2 days apart what do I do? I only hAve a waranty for 13 more days. Do I ask to talk to a manager and threaten them with the Berau of Better Bussines?

Lays · February 18, 2016

Try and get ahold of JJ from ASUS, he may be able to help speed things up.

Here's his twitter:

https://twitter.com/asustechmktjj Just tweet at him and say you need help with an RMA, explain your situation and he should help.

Also try calling again and say that you've been experiencing these problems, and ask to talk to a manager or supervisor.

VoyexTech · February 18, 2016

5 minutes ago, Lays said:

Try and get ahold of JJ from ASUS, he may be able to help speed things up.

Here's his twitter:

https://twitter.com/asustechmktjj Just tweet at him and say you need help with an RMA, explain your situation and he should help.

Also try calling again and say that you've been experiencing these problems, and ask to talk to a manager or supervisor.

Ok thank you. I will try that

vong · February 18, 2016

What's the go with people rma'ing straight to the company(well unless you bought it straight from them)? Rma'ing through a licensed reseller is much easier.

Always read about people having terrible experiences with Asus' comstumer service. If it were me I'd contact the place I got it from, show some pics of defect, send it back and receive another one within 2 weeks with zero hassle unless the new monitor is defective too.

VoyexTech · February 19, 2016

Just now, vong said:

What's the go with people rma'ing straight to the company(well unless you bought it straight from them)? Rma'ing through a licensed reseller is much easier.

Always read about people having terrible experiences with Asus' comstumer service. If it were me I'd contact the place I got it from, show some pics of defect, send it back and receive another one within 2 weeks with zero hassle unless the new monitor is defective too.

the warranty for defective products has expired from where i bought it from

vong · February 19, 2016

34 minutes ago, VoyexTech said:

the warranty for defective products has expired from where i bought it from

What? How do you have 13 more days of warranty if the place you got it from warranty is out? Might be better off going to an electrical tech to fix that. Have you tried asking the place you got it from to help?