HyperX Cloud Headset Mic Issue

[Only1Left]

The problem: The microphone on my recently acquired HyperX headset isn't playing nice with my computer. I know that the microphone still works because when plugged into my phone via the provided cord I can hear my voice crystal clear. When plugged in my system can detect that something has been plugged in and switches from the built in mic to the line in.

 

I have checked all settings to ensure that they are unmuted and set at appropriate levels, and checked the cords to ensure that they are in fact plugged in fully, nothing can be heard through the mic. I have also uninstalled and reinstalled the audio drivers to no avail. 

 

A few times through this process I have plugged in the mic from my old headset, Turtle Beach X12, and it can be heard well enough without having to change any settings.

 

After digging through numerous forms and even contacting their tech support I cannot find a fix or even someone who is experiencing a common issue.

 

Computer Specs:

MSI GT70 Dominator Dragon Series

Windows 8.1

Realtek HD Audio Drivers

Nvidia 870M 

Intel i7

 

Any help that can be offered would be greatly appreciated.

[HPWebcamAble]

Do the headset speakers work with your computer?

 

Does another mic work with the computer?

 

 

 

Right click the speaker / mixer icon in your system tray and open the Recording Devices.

Take a pic of that w/ your mic plugged in.

[Only1Left]

The speakers in the cloud are fully functional, and the mic on my old X12s works fine 

This is a pic with the Cloud's mic plugged in 

to show that the sound levels are unmuted

[HPWebcamAble]

So to clarify, that Mic that's showing up IS or ISN'T your headset? Because it isn't on right now.

 

 

Right click on the Mic and Line In and look at their properties. Where are the plugged in?

 

Does selecting the Mic as the default device help?

[thekeemo]

Its plugged into the wrong place out it in the mic port not the line in

if it is right click on the mic and set it as the default device

[HPWebcamAble]

Its plugged into the wrong place out it in the mic port not the line in

if it is right click on the mic and set it as the default device

 

What?

[Only1Left]

The one that says "Microphone" is the laptops ultra low quality mic, Line in is where my headset mic plugs in 

 

Its plugged into the wrong place out it in the mic port not the line in

if it is right click on the mic and set it as the default device

 

yes the mic is plugged into the right place and is set correctly as the default device, when plugged into the same place my old headset mic works fine