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Hyper X Cloud ii issues+volume loud

So I received a HyperX Cloud ii over the holidays. And to be honest I've had a lot of trouble with them. Hopefully some of you will know solutions for some of them.

 

Note I am *very* sensitive to loud noises.

1.

*Extremely* loud. I have yet to put the volume above ~25. 9 times out of 10 its between 1-15. This only gives me 15 levels I can mess with. Is there a way to balance it properly so the 'loud' would usually be >60 and the quiet usually <40? Basically equalize/balance the loudness... The basic 'equalize volume' feature on the volume mixer doesn't seem to change much.

 

2.

Audio quality on some applications is definitely worse than my previous pair (G230). This is especially noticeable in CS:GO. Sounds fine with my G230s, but with these it sounds... off. Not really sure how to describe it. 'electronic', muffled, generally a bit poorer... Not really sure what to do about it. Can't find anything *useful* online and messing around with settings didn't accomplish anything.

 

The loudness becomes an issue in CS:GO as well. I need it loud enough to hear footsteps, but that leads to AWPs being painfully loud.

 

3.

General quality problems/inconsistency. Steam's 'ping* when you get an incoming message will have quiet static for example. Spotify and youtube have any. I really don't know if this is a problem with my sound system/headset or if it's the app/video/song. I just know the quality sounded better on a cheaper headset.

 

Possibly useful things to note;

The USB thing for the headset is plugged into a USB3.0 port on the motherboard. (listed in sig)

Nothing visibly wrong with the headset or cable. Package came in fine and everything.

I just 'plugged in and played' with this headset.

The sound mixer has crashed 3 times since I got this headset. Never crashed once with the G230s.

The HyperX uses USB, the G230s used 3.5mm
 

I know I know, first world problems.

I got this to replace my G230s because my G230s broke. I got these over other similar headsets because people on this forum (and else where) said it was more durable.

 

Sorry for the long post, running on little sleep and I tend to ramble.... Thanks for any help.

 

"Normandy" i7 4790K - GTX 970 - Phantom 410 (Gun metal) - Z97 Extreme4 (asrock) - 128GB Crucial SSD - 1TB WD HDD - H60 Refurb. - 7 case fans | G710+ Keyboard, G230 Headset, Acer GN246HL Monitor.

Quick thoughts on system: I7 is extremely quick and I'm glad I spent the extra for hyper-threading. I regret my decision to get the GTX 970, it has horrible coil whine. There isn't any excuse for this terrible whine I and others are having. I HIGHLY recommend a 144hz monitor. Future Improvements/upgrades: Rubber fan mounts, basic speakers, more ram (for a total of 16gb), replace GPU.

144hz is love. 144hz is life. I like to submit unfinished posts then do about 20 edits. I like the Night Theme too.
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So I received a HyperX Cloud ii over the holidays. And to be honest I've had a lot of trouble with them. Hopefully some of you will know solutions for some of them.

 

Note I am *very* sensitive to loud noises.

1.

*Extremely* loud. I have yet to put the volume above ~25. 9 times out of 10 its between 1-15. This only gives me 15 levels I can mess with. Is there a way to balance it properly so the 'loud' would usually be >60 and the quiet usually <40? Basically equalize/balance the loudness... The basic 'equalize volume' feature on the volume mixer doesn't seem to change much.

 

2.

Audio quality on some applications is definitely worse than my previous pair (G230). This is especially noticeable in CS:GO. Sounds fine with my G230s, but with these it sounds... off. Not really sure how to describe it. 'electronic', muffled, generally a bit poorer... Not really sure what to do about it. Can't find anything *useful* online and messing around with settings didn't accomplish anything.

 

The loudness becomes an issue in CS:GO as well. I need it loud enough to hear footsteps, but that leads to AWPs being painfully loud.

 

3.

General quality problems/inconsistency. Steam's 'ping* when you get an incoming message will have quiet static for example. Spotify and youtube have any. I really don't know if this is a problem with my sound system/headset or if it's the app/video/song. I just know the quality sounded better on a cheaper headset.

 

Possibly useful things to note;

The USB thing for the headset is plugged into a USB3.0 port on the motherboard. (listed in sig)

Nothing visibly wrong with the headset or cable. Package came in fine and everything.

I just 'plugged in and played' with this headset.

The sound mixer has crashed 3 times since I got this headset. Never crashed once with the G230s.

The HyperX uses USB, the G230s used 3.5mm

 

I know I know, first world problems.

I got this to replace my G230s because my G230s broke. I got these over other similar headsets because people on this forum (and else where) said it was more durable.

 

Sorry for the long post, running on little sleep and I tend to ramble.... Thanks for any help.

Well I had one of those headsets and I can certainly tell you the reason behind the stastic. But firrst, I want you to test the sound without the usb sound card plugged in. There is a known issue which makes it that the sound card produces electric noise. It is a known fault. 

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I've had MANY Problems when it comes to the cloud 2s. Im thinking of sending in for a new pair to see if its just a problem with mine. I agree that it is very loud and I have my Main pc volume at around 20. Im sorry but I cannot help with any of the other problems because I've not had any of them.

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I've tried to sell people on the Cloud or Cloud Core over the waste of money that is the 2's, but people see "7.1 Surround" and jump on it like candy thinking it's something worth anything.

 

Do as Gunny mentioned and plug the headphones into the audio jack on the motherboard to test it, chances are it's the shitty usb dongle that the Cloud 2's come with.

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Well I had one of those headsets and I can certainly tell you the reason behind the stastic. But firrst, I want you to test the sound without the usb sound card plugged in. There is a known issue which makes it that the sound card produces electric noise. It is a known fault. 

Plugged it into the 'Front Speakers' port on my motherboard. The guns and everything still have a distinct 'buzz' quality to their sound. Tried my G230s again and it's not present (or at least noticeable).

 

I noticed the loudness wasn't as much of a problem when plugged into the mobo. So I got that going for me.

"Normandy" i7 4790K - GTX 970 - Phantom 410 (Gun metal) - Z97 Extreme4 (asrock) - 128GB Crucial SSD - 1TB WD HDD - H60 Refurb. - 7 case fans | G710+ Keyboard, G230 Headset, Acer GN246HL Monitor.

Quick thoughts on system: I7 is extremely quick and I'm glad I spent the extra for hyper-threading. I regret my decision to get the GTX 970, it has horrible coil whine. There isn't any excuse for this terrible whine I and others are having. I HIGHLY recommend a 144hz monitor. Future Improvements/upgrades: Rubber fan mounts, basic speakers, more ram (for a total of 16gb), replace GPU.

144hz is love. 144hz is life. I like to submit unfinished posts then do about 20 edits. I like the Night Theme too.
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I've tried to sell people on the Cloud or Cloud Core over the waste of money that is the 2's, but people see "7.1 Surround" and jump on it like candy thinking it's something worth anything.

 

Do as Gunny mentioned and plug the headphones into the audio jack on the motherboard to test it, chances are it's the shitty usb dongle that the Cloud 2's come with.

where were you when I needed headset recommendations :P

"Normandy" i7 4790K - GTX 970 - Phantom 410 (Gun metal) - Z97 Extreme4 (asrock) - 128GB Crucial SSD - 1TB WD HDD - H60 Refurb. - 7 case fans | G710+ Keyboard, G230 Headset, Acer GN246HL Monitor.

Quick thoughts on system: I7 is extremely quick and I'm glad I spent the extra for hyper-threading. I regret my decision to get the GTX 970, it has horrible coil whine. There isn't any excuse for this terrible whine I and others are having. I HIGHLY recommend a 144hz monitor. Future Improvements/upgrades: Rubber fan mounts, basic speakers, more ram (for a total of 16gb), replace GPU.

144hz is love. 144hz is life. I like to submit unfinished posts then do about 20 edits. I like the Night Theme too.
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where were you when I needed headset recommendations :P

Cloud 2's aren't bad, but I went through 2 of due to the USB sound card issue. The cloud core and 1's are the same thing just without teh usb dongle which is good so it has more compatibility with devices and can with used with a sound card. 

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Cloud 2's aren't bad, but I went through 2 of due to the USB sound card issue. The cloud core and 1's are the same thing just without teh usb dongle which is good so it has more compatibility with devices and can with used with a sound card. 

<--- wishes he spent more time researching instead of taking people's word for it. The problems when pressed for time

 

I would like to note this only happens on *some* apps. Youtube and spotify sound fine for example. I can't figure out why this would be.

"Normandy" i7 4790K - GTX 970 - Phantom 410 (Gun metal) - Z97 Extreme4 (asrock) - 128GB Crucial SSD - 1TB WD HDD - H60 Refurb. - 7 case fans | G710+ Keyboard, G230 Headset, Acer GN246HL Monitor.

Quick thoughts on system: I7 is extremely quick and I'm glad I spent the extra for hyper-threading. I regret my decision to get the GTX 970, it has horrible coil whine. There isn't any excuse for this terrible whine I and others are having. I HIGHLY recommend a 144hz monitor. Future Improvements/upgrades: Rubber fan mounts, basic speakers, more ram (for a total of 16gb), replace GPU.

144hz is love. 144hz is life. I like to submit unfinished posts then do about 20 edits. I like the Night Theme too.
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