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Dead USB ports?

Ghostay
By Ghostay
in Troubleshooting
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Go to solution Solved by Tedster,

I haven't ried safe mode, i'll do thatt now.

If that helps then you might want to see whether uninstalling any antivirus/firewall software you recently put there solves the problem, because that's what helped this person:

QPnUqf1.png

 

However I have a strong feeling that that 'firewall software' was just malware.

Posted

I've just plugged my laptop into the printer via USB, all USB ports aren't functioning anymore?

 

Sorry for bad description, laptop keyboard is badly damaged.

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[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

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Posted

I've just plugged my laptop into the printer via USB, all USB ports aren't functioning anymore?

 

Sorry for bad description, laptop keyboard is badly damaged.

You will probably want to try the printer with a different machine or at least different cable first...or test the laptop with any USB keys you have lying around or something.

It's possible for the USB controller on the laptop to die. What particular model is it?

Sig under construction.

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You will probably want to try the printer with a different machine or at least different cable first...or test the laptop with any USB keys you have lying around or something.

It's possible for the USB controller on the laptop to die. What particular model is it?

Tested witth Mouse and keyboard, non are functional, thtlaptop is Lenovo Z500, and I don' know he USB conroller.

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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You will probably want to try the printer with a different machine or at least different cable first...or test the laptop with any USB keys you have lying around or something.

It's possible for the USB controller on the laptop to die. What particular model is it?

https://gyazo.com/fff39e9469bc7f196175d90786b98fc1 does that help?

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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That's kinda going into things I'm not too sure about. But it looks like the USB controller is at least showing up and doesn't report any problems.

So, if you were to plug a device in would it show up in device manager at all?

Sig under construction.

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That's kinda going into things I'm not too sure about. But it looks like the USB controller is at least showing up and doesn't report any problems.

So, if you were to plug a device in would it show up in device manager at all?

Nope, no response from the peripheals or computer

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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Have you tried restarting the machine/rebooting into safe mode?

I haven't ried safe mode, i'll do thatt now.

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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I haven't ried safe mode, i'll do thatt now.

If that helps then you might want to see whether uninstalling any antivirus/firewall software you recently put there solves the problem, because that's what helped this person:

QPnUqf1.png

 

However I have a strong feeling that that 'firewall software' was just malware.

Sig under construction.

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https://linustechtips.com/topic/495655-dead-usb-ports/#findComment-6631043
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If that helps then you might want to see whether uninstalling any antivirus/firewall software you recently put there solves the problem, because that's what helped this person:

QPnUqf1.png

However I have a strong feeling that that 'firewall software' was just malware.

It happened straight after plugging it in, literally keyboard works, take out keyboard, connect printer, keyboard and all ports dead. Couldn't boot into safe move, seems there are lots of underlying issues, I appreciate your help, but I'll just have to wait until I build the new computer.

Although I did recently uninstall Bit defender, but that shouldn't make a difference.

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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