Windows Memory Test & Random Shutdowns

[Rix_77]

Hi All,

 

I thought I had solved my problem with random shutdowns of my new Rebuilt PC, however a month later it has started all over again.

 

Previous Thread - http://linustechtips.com/main/topic/435166-new-build-random-shutdowns/

 

The PC was shutting down randomly, usually while playing games. I plugged the PC into the Battery side of my UPS and that seemed to do the trick.

Anyway a month later it has started to happen again, so Ive plugged the power for the PC directly into the wall socket (thinking maybe it was time to replace the battery in the UPS) and Im still having shutdowns

- so I figure its not the UPS. Im still getting Critical Kernel-Power Event Id 41 (task Category 63)

 

After some googling and working on the assumption it must be then either the motherboard, CPU, the RAM, or the new PSU ive started by running a Microsoft Windows Memory Diagnostics Tool. 

 

 

Can anyone tell me what the results might mean? -

 

 

Log Name:      Microsoft-Windows-MemoryDiagnostics-Results/Debug
Source:        Microsoft-Windows-MemoryDiagnostics-Results
Date:          30-Sep-15 1:37:50 AM
Event ID:      2001
Task Category: None
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      TinyTitan
Description:
Windows Memory Diagnostic results

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5F92BC59-248F-4111-86A9-E393E12C6139}" />
    <EventID>2001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2015-09-29T17:37:50.600856400Z" />
    <EventRecordID>1</EventRecordID>
    <Correlation />
    <Execution ProcessID="3860" ThreadID="3924" />
    <Channel>Microsoft-Windows-MemoryDiagnostics-Results/Debug</Channel>
    <Computer>TinyTitan</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <Results xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">
      <MemDiagRawData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emDiagRawData>
    </Results>
  </UserData>
</Event>

 

 

As usual guys, any insights you can provide will be most gratefully appreciated.

 

Rick

[pebble guy]

Do you have spare ram mobo cpu etc.

[Rix_77]

No I don't, looking at the finances of perhaps moving to a new mobo and CPU, would rather work out what's wrong first then replace that part if possible

[ColonelPanic]

It sounds like a thermal problem, run some temperature monitoring software (HwInfo works, and Coretemp is fine with me, although others say bad things about it) and then run some kind of stress testing software, and see if it shuts down under load again. Did the memory diagnostics say the memory was alright? If you want to check your ram a bit more thoroughly, use MemTest, they have a bootable USB or CD image.

[Rix_77]

I'm running open hardware monitor and according to that the CPU never gets hotter than about 55deg Celsius. I'm not sure what the memory test is telling me that's what my post is asking...

[ColonelPanic]

I'm running open hardware monitor and according to that the CPU never gets hotter than about 55deg Celsius. I'm not sure what the memory test is telling me that's what my post is asking...

There's nothing wrong with the log. If it found a memory error, it either won't complete, or Windows will pop up with a notification after you've booted back into it. 

Can you monitor the temperature of your graphics card? 

Last question, does it shut down, or reboot?

[Rix_77]

According to OHM it doesn't get much beyond 60 deg celcius but I'd be lying if I said I watch the temps constantly. It shuts down, then reboots perfectly into windows. Only thing different about bootup then is there is a "slightly longer than post beep" beep, about 1 to 2 seconds before the regular single post beep.

[ColonelPanic]

Those temps shouldn't be high enough to send you PC rebooting, although you might want to check the bios to see if there are any temperature warning settings.

It's also very possible that your power supply is overheating, and causing the reboot, or failing altogether, do you have anything you can swap it out with?

[Rix_77]

The power supply is brand new, and I'm not 100% but I think this problem might go back to before I upgraded from my old Corsair unit - leading me to beleive its more likely to be motherboard, RAM or CPU