Weird issue with modem

[TEC]

Hey guys,

 

So recently I have been having this weird issue with my router/modem. And I will try to explain it here and see if you guys can help.

 

Issue:

Recently the main ground fault interuppter went out because I was doing some work in my garage which is directly connected to the ground fault circuit (stupid right?) and something wen't wrong so it got went out. After that I've been having some issues with either my modem, the issue is really weird, it sometimes says that my internet connection limited, so it can connect to the router but the router can't connect to the internet. This happens on all of my computer but not at the same time. I use LAN, but it also happens on WiFi devices like my phone (HTC Desire 510) and my iPad (iPad 4). I have tried changing the DNS setting of my router and my PC and that seemd to help for a little bit. I also tried to connect directly to the modem itself which didn't seem to work. We have fiber and my modem is a Genexis Live! Titanium-22.

 

I hope you guys can help me! Thanks in advance.

 

- TEC.

[Leonard]

It is highly likely that the issue is at the modem.

 

1. shut down all PCs
2. Unplug the power cord going to the modem and wait about 1-2 minutes then plug the power cord back in
3. then press and hold the reset button on the modem for about 10 seconds then release the reset button and let the modem boot
4. restart PCs and disable then enable the network adapter being used
5. check the quality of the internet connection.
6. if it is still buggy type this in an administrator level command prompt.....ipconfig /release then ipconfig /flushdns then ipconfig /renew

[TEC]

 

It is highly likely that the issue is at the modem.

 

1. shut down all PCs
2. Unplug the power cord going to the modem and wait about 1-2 minutes then plug the power cord back in
3. then press and hold the reset button on the modem for about 10 seconds then release the reset button and let the modem boot
4. restart PCs and disable then enable the network adapter being used
5. check the quality of the internet connection.
6. if it is still buggy type this in an administrator level command prompt.....ipconfig /release then ipconfig /flushdns then ipconfig /renew

 

Sadly this didn't work, do you have any other suggestions?

[Leonard]

Sadly this didn't work, do you have any other suggestions?

netsh int ip reset c:\resetlog.txt  

 

Put the above text in an administrator level command prompt and press enter. This resets the TCP/IP. It rewrites these two registry keys...

1. SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
2. SYSTEM\CurrentControlSet\Services\DHCP\Parameters\

Make note of any manual changes you have done to your network as you may need to dial in those changes again.

 

You can also try going to your router's webpage to use the release and renew settings for the router.