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so basically i have the "get windows 10" icon and after looking into it it looks like a window is meant to open to allow you to reserve your free copy of windows 10 however when i try it nothing happens. Ive linked a video so you can see what i mean (sorry about the video quality).

 

 

any help would greatly appreciated.

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Thats odd. I assume you did a reboot? also this is not QUITE the problem you were having, but it might still fix it 

 

http://techdows.com/2015/06/how-to-enable-get-windows-10-app-icon-windows-7-or-8-1-taskbar.html

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yep rebooted several times, google was less than helpful. and none of those solutions solve it however i did see it say reinstall KB3035583 as that is the update that add the windows 10 icon. i googled KB3035583 and it said that installing it adds a file called GWX in C:\Windows but when i checked there was no GWX file

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