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Reading both Ram

Frost Ninja
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SO i just purchased 2 8GB RAM for my wife laptop because I'm tired of her complaining about how minecraft and her photography lags hard. Before that it had a single 4GB RAM card and after some research i found that 16GB was optimal for photo and vid edditing so I got that and I'm still looking for a proper APU but anyways I put in both 8GB RAM and after rebooting it it only reads that it has a single 8GB is there something else I got to do to have it read both RAM slots?

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What laptop and model, Some laptop limit there amount of max RAM to 8 GB (I've seen laptops that limit to 4 GB and were 64 Bit)

CPU: A8-5600K GPU: MSI RX 480 GAMING X 4GB MOBO: ASUS A55BM-PLUS 

RAM: 2x 4GB Samsung DDR3-1600 1.25V PSU: Corsair CX430 CASE: Enermax Ostrog Windowed STORAGE: PNY CS1111 120GB / Hitachi 1TB 7200RPM OS: Windows 10 Pro & macOS Sierra 10.12.3

 

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