BSOD Help

[MasonPC]

I have an alienware m15x r2(Dell Revision) and I love it but recently i have been getting blue screens while playing video games on it like Black Ops 2 Just Cause 2 ect the most common one is one that says Bad_pool_header and i have seen others that say bad_pool_caller I have tried things like updating and re installing video card drivers with little success

Thanks

Mason 

[Bittenfleax]

I have an alienware m15x r2(Dell Revision) and I love it but recently i have been getting blue screens while playing video games on it like Black Ops 2 Just Cause 2 ect the most common one is one that says Bad_pool_header and i have seen others that say bad_pool_caller I have tried things like updating and re installing video card drivers with little success

Thanks

Mason 

Re-seat your RAM then run Memtest86 and check it.

 

Here you go: http://www.memtest86.com/

[MasonPC]

ok ill try that the hard part is getting it to crash it happens once and a while but it sure picks the worst time to crash XP

[Techdude154]

Are you able to post the dump files from your computer. It would greatly help to solve the issue. It should be in the root of your C: drive

[MasonPC]

sure let me get the beast out   

[MasonPC]

any software u guys prefer to get crash logs ??

[Bittenfleax]

ok ill try that the hard part is getting it to crash it happens once and a while but it sure picks the worst time to crash XP

Oh right. Well Memtest86 will just check if there is failures so you will not "need" it to crash  :lol:

[Bittenfleax]

any software u guys prefer to get crash logs ??

Here: http://nirsoft.net/utils/blue_screen_view.html

You can see the blue screens with this 

[MasonPC]

k let me get the logs like he asked then ill reset the mem already got er started up 

[Techdude154]

any software u guys prefer to get crash logs ??

Windows system event log works fine. Here's how to get to it

 

http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7

[MasonPC]

==================================================

Dump File         : 022715-41153-01.dmp

Crash Time        : 2/27/2015 5:12:45 PM

Bug Check String  : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : fffff800`02c498e3

Parameter 3       : fffff880`0f37c070

Parameter 4       : 00000000`00000000

Caused By Driver  : Ntfs.sys

Caused By Address : Ntfs.sys+6ba50

File Description  : NT File System Driver

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\Windows\Minidump\022715-41153-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 292,160

Dump File Time    : 2/27/2015 5:14:14 PM

==================================================

 

==================================================

Dump File         : 022315-49577-01.dmp

Crash Time        : 2/23/2015 10:24:02 PM

Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code    : 0x000000d1

Parameter 1       : 00000000`00000023

Parameter 2       : 00000000`00000002

Parameter 3       : 00000000`00000000

Parameter 4       : fffff880`04931207

Caused By Driver  : nvlddmkm.sys

Caused By Address : nvlddmkm.sys+6f207

File Description  : NVIDIA Windows Kernel Mode Driver, Version 327.02

Product Name      : NVIDIA Windows Kernel Mode Driver, Version 327.02

Company           : NVIDIA Corporation

File Version      : 9.18.13.2702

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\Windows\Minidump\022315-49577-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 292,104

Dump File Time    : 2/23/2015 10:25:57 PM

==================================================

 

==================================================

Dump File         : 021715-48547-01.dmp

Crash Time        : 2/17/2015 12:56:24 PM

Bug Check String  : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : fffff880`04a7ae72

Parameter 3       : fffff880`0cd48570

Parameter 4       : 00000000`00000000

Caused By Driver  : nvlddmkm.sys

Caused By Address : nvlddmkm.sys+1a7e72

File Description  : NVIDIA Windows Kernel Mode Driver, Version 327.02

Product Name      : NVIDIA Windows Kernel Mode Driver, Version 327.02

Company           : NVIDIA Corporation

File Version      : 9.18.13.2702

Processor         : x64

Crash Address     : ntoskrnl.exe+74ec0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\Windows\Minidump\021715-48547-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 292,112

Dump File Time    : 2/17/2015 1:00:04 PM

==================================================

[MasonPC]

Is that what u wanted @Techdude154

[MasonPC]

@Bittenfleax just reseat the memory ???

[Bittenfleax]

@Bittenfleax just reseat the memory ???

Try it yeah. However, do you use AVG? Because Ntfs.sys is the cause and I think AVG can cause this to fail? 

[MasonPC]

yes i use avg 

[Bittenfleax]

 

==================================================

Dump File         : 022715-41153-01.dmp

Crash Time        : 2/27/2015 5:12:45 PM

 

 

Also, for the nvlddmkm.sys errors. Update all of your GPU drivers. I am guessing you have an Nvida GPU because of the error. So download Nvida Geforce Experience and update all of your drivers with that. 

[Bittenfleax]

yes i use avg 

Disable AVG and do the thing here \/ \/ \/

 

 

Also, for the nvlddmkm.sys errors. Update all of your GPU drivers. I am guessing you have an Nvida GPU because of the error. So download Nvida Geforce Experience and update all of your drivers with that. 

Then test, if there is no more crashes, it is fixed! If not then come back and we can still persue the problem. 

 

Also, say if it is fixed if it did... good luck  :lol:

[MasonPC]

k will do ill check for driver updates and get rid of avg 

[MasonPC]

how would i check  nvlddmkm.sys errors.

[Bittenfleax]

how would i check  nvlddmkm.sys errors.

Well the Also, nvlddmkm.sys was one of the errors causing the blue screen. and the fix is to update Nvida drivers   

 

(supposed fix) 

[MasonPC]

removing avg and nvidia just released driver update

[Bittenfleax]

removing avg and nvidia just released driver update

Nice, try and do what you normally do when it crashes. Like play intense games and stuff, see if it crashes again  :lol:

[MasonPC]

Sometimes its a intense game other times its something like Garry's mod which is old very old 

[MasonPC]

but its random like it will be fine for like a week then do it then it might not crash for a month or it might crash the next day X)

[Bittenfleax]

Sometimes its a intense game other times its something like Garry's mod which is old very old 

Yeah, Garry's Mod (depending on what game mode and server) can use a lot of resources. Just try it and see if you blue screen, it could take a few days to fully check anyway.

 

Also, quick tip. If it keeps happening (and you have Skype installed) remove Skype because that sometimes causes blue screens. (Only remove it if the other 2 methods did not work).