IGFX Crash

[TechNooby]

Hi,

 

I have a HP ProBook 450 G1, and after installing a set of Windows Updates on Boxing Day, every time I try and open the Intel HD graphics manager the screen goes black and says the display driver crashed and was restarted. If I look in Event Manager it says "igfx" crashed.

 

If I open Internet Explorer it flashes black 3 or 4 times, and them BSOD's with an error about igdkmd64.sys

 

From my research I assume this is an issue with the Intel graphics driver. I've tried the following:

• Installed all Windows Updates
• Tried a system restore (but it failed to work)
• Uninstalled the display driver, and re-installed the latest version (from the HP website)
• Tried opening it in a diagnostic startup (it still crashes)

Any help or advice would be really welcome!

 

Thanks.

[Laputacake]

Might be overheating

[QueenDemetria]

Hi,

Is your Probook an Intel HD only or does it also have Radeon graphics?

[TechNooby]

Is your Probook an Intel HD only or does it also have Radeon graphics?

 

Queen, HD Graphics only.

 

--

 

Might be overheating

 

Laputacake; I haven't looked at temps, but if I turn it on from cold it still does it.

[Laputacake]

Laputacake; I haven't looked at temps, but if I turn it on from cold it still does it.

That's the only thing i can think of that might cause the crashing.