Office 2013 "cannot start outlook"

ainsey11 · December 3, 2014

Hello everyone!

I've got a laptop with office 2013 installed.

This was fine until this morning when the owner of the laptop installed a Genband Personal Communicator which integrates with outlook.He seems to have installed the wrong version, then uninstalled it and on its way out has destroyed outlook.

Now his outlook won't open and gives me the following message :

"Cannot start Microsoft outlook"

I have tried running:

outlook.exe /resetnavpane

outlook.exe /safe

outlook.exe /safe:1

outlook.exe /safe:2

outlook.exe /safe:3

outlook.exe /firstrun

outlook.exe /noextensions

I have uninstalled the whole office package, removed all the registry keys left behind and cleared the appdata and temp files out. re-installed and still no luck

I've tried microsofts fix it tool to uninstall, then re-installed and no joy either!

When I try to go control panel > mail it comes up with

"your system needs more memory, close down a few windows and try again"

The laptop has 4gb ram and is running windows 64 bit, it's using around 1gb of that whilst I tinker away so I know it isn't ram, the hdd has got around 300 gig free so it isn't a disk space issue either

Any ideas? I'm about to give up and rebuild the laptop....