Jump to content

Hello everyone, so i know this isnt exactly the right place to make these questions (the contact support didnt answered my question...). So after receiving my order from amazon, one of the items was damaged. Therefore after contacting support they agreed to open a return process. The replacement is already ordered and suposedly will come after i return the original item. This is what the support said (Because the cost of returning this item would be prohibitively expensive, there's no need to return it. You're welcome to keep, donate or dispose of the book--whichever option is most appropriate and convenient for you.)   :( 

Well obviously it will cost to resend the package, but i want to know if anyone has already gone trought this what exactly should i do? (The item was in Gift-wrap, therefore will the replacement item come in a gift-wrap as well? Obviously its mostlikely no, since i have already opened and used the original gift-wrap) They sent the return label, so the only thing i have to do is affix the label with my adress, over the original transport box covering the previous deliviry adress and ask the post office to ship it back to Amazon,US? Thank you all for your answers  :lol: .

Groomlake Authority

Link to comment
https://linustechtips.com/topic/241253-returning-item-appreciate-help-d/
Share on other sites

Link to post
Share on other sites

if it was damaged you should have to pay to ship it back nor should you have to wait to get your replacement. when i replaced my cpu i didn't pay return shipping and they shipped a new one out the day i opened the claim. they give you a month to return the broken item before they charge you for the replacement

Case: NZXT Phantom PSU: EVGA G2 650w Motherboard: Asus Z97-Pro (Wifi-AC) CPU: 4690K @4.2ghz/1.2V Cooler: Noctua NH-D15 Ram: Kingston HyperX FURY 16GB 1866mhz GPU: Gigabyte G1 GTX970 Storage: (2x) WD Caviar Blue 1TB, Crucial MX100 256GB SSD, Samsung 840 SSD Wifi: TP Link WDN4800

 

Donkeys are love, Donkeys are life.                    "No answer means no problem!" - Luke 2015

 

Link to post
Share on other sites

if it was damaged you should have to pay to ship it back nor should you have to wait to get your replacement. when i replaced my cpu i didn't pay return shipping and they shipped a new one out the day i opened the claim. they give you a month to return the broken item before they charge you for the replacement

So all i have to do is pay for the returnal of the damaged item from the local post office and then meanwhille the replacement will arrive? If thats it then thank you for answering.

Groomlake Authority

Link to post
Share on other sites

So all i have to do is pay for the returnal of the damaged item from the local post office and then meanwhille the replacement will arrive? If thats it then thank you for answering.

they give you a prelaid label you print out. You pay nothing

Case: NZXT Phantom PSU: EVGA G2 650w Motherboard: Asus Z97-Pro (Wifi-AC) CPU: 4690K @4.2ghz/1.2V Cooler: Noctua NH-D15 Ram: Kingston HyperX FURY 16GB 1866mhz GPU: Gigabyte G1 GTX970 Storage: (2x) WD Caviar Blue 1TB, Crucial MX100 256GB SSD, Samsung 840 SSD Wifi: TP Link WDN4800

 

Donkeys are love, Donkeys are life.                    "No answer means no problem!" - Luke 2015

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×