Brand New Computer Problem - cyberpowerpc

[koolkatkody]

i have just opened my newly purchased cyberpower pc . it has an i5 3570k and an asus p8 z77-v LK mother board withh a HIS x2 7950 graphics card. upon booting i get the asus bios screen and everything seems to be working fine. then once i begin to boot into windows 7 . the screen now has 2 large horizontal lines that cover the windows 7 setup screen and once i try to click anything the screen turns blue. have restarted multiple times and reinserted the card also tried different connections both hdmi and dvi. if anyone could help that would be awesome

[BlackOutCrisis]

To be honest I wouldn't hassle with the pc, I would just tell them what is wrong and send it in to them and make them fix it. But if you would like to troubleshoot it yourself I would take a 7950 out and just use one and then take all but 1 stick of RAM out and take any other pci-e cards out that you have in and try to boot again.

[winny3141]

It sounds to me like you have a faulty graphics card. Call up CyberPowerPC Support and request a replacement.

 

- winny3141 :D

[unidentical]

Call Cyberpower, or the retail outlet you bought it from. They should be warrantying that immediately. 

 

You should not have to troubleshoot a new pre-built PC.

[koolkatkody]

i will call cyberpower tomorrow. thanks for all the help. but in the mean time i have removed the 7950 and the system runs normally without the card so it must be the card that is the problem. thanks for the advice.

[BlackOutCrisis]

Now that you have it running update your AMD drivers to the latest and try again

[koolkatkody]

should i have the card in when i update drivers or should i update drivers then shut down and re insert the card

???

thanks for your help Black Out

[BlackOutCrisis]

Only have one card in when updating the drivers. Once you have them full updated restart the computer so it can finish its thing then shut the computer down and put the 2nd 7950 back in.

[koolkatkody]

sorry i must have mis informed you  the 7950 that i have is the x2 reversion of the HIS model. i only have one card not two..

[BlackOutCrisis]

ahhhhh lol Well still do what I suggested above just don't worry about the second card part haha, update drivers to latest with what ever integrated graphics you are using then once then are updated restart computer and then shut it down and put the 7950 back in.

[OneGun]

Please tell me you did not get the standard psu from Cyberpower?They are known to fry components..

[koolkatkody]

downloading drivers now from HIS. no i did not buy standard power supply.. spent hours and hours finding the perfect parts for this pc and sadly ran into this problem . but i went with the evga supernova 750 watt power supply.

[koolkatkody]

once i plug the card back in . i cant even click the setup on the drivers without the card crashing and blue screening . so it must be a card problem , contacting cyberpower tomorrow