Screen freezes

[Alchy]

My PC has been having screen freezes during games lately. It only started happening a week or so ago. It seems very sporadic and weird, sometimes it will happen and sometimes it won't. It doesn't really seem to be reliant on how demanding a game is, since it happens even in games that don't use 100% of the gpu, and sometimes happens in menus. It also seems like it's been more common since I've gotten my second monitor, however, I think it happened once or twice before getting a second monitor. It's not exactly a hard crash either, as turning the monitor off and allowing the game to move to the other monitor will continue the game.

 

My specs are 

32gb DDR5 TridentZ Neo RGB

7800x3d

Radeon 6950 XT

Corsair 850Rmx 

 

However, this is where things get a bit more complicated. I've been having issues with my PC for just over a year. It started with hard crashes in games. It would usually progressively get worse, with more common crashes during normal use. At the time, it passed memtest and OCC (I think it did crash once at OCC, but it might have been when the computer was crashing more anyways). Every time I took it to a shop, they wouldn't be able to figure it out and would say that the parts ran well. The computer also wouldn't create minidump files, and when I got the crash code at the bluescreen it would change. It originally showed an x10 SSD issue, then when I replaced the SSD it showed an issue with the PCIE section. Eventually I started using the integrated graphics instead and avoided heavy tasks, and that made it rarely crash albeit it still did happen occasionally. I thought it might be the motherboard since the bluescreen code switched from SSD to PCIE, and I've since replaced the motherboard and the computer does feel more stable (I have had one hard crash in 2 months), but the screen freezing issue makes me worried that I might have a faulty gpu. The RMA only covers replacing it with a refurbished or remanufactured GPU, so I'm a little worried and I want to get advice before sending it in. I have the most recent AMD Adrenalin driver and a relatively new Windows install. I also have the most recent Windows update.

 

Thanks for the help! 

[Bjoolz]

When the screen freezes, does it eventually restart on its own? Any errors in Event Viewer around the same timestamp as the freeze? If just the Kernel-Power event, does it show a bugcheckcode (Details tab)? 

2 hours ago, Alchy said:

then when I replaced the SSD it showed an issue with the PCIE section

Did you check the error record (!errrec on Arg2) on the PCIe crashes? I assume you got dump files once it stopped being related to the NVMe. 

[Alchy]

35 minutes ago, Bjoolz said:

When the screen freezes, does it eventually restart on its own? Any errors in Event Viewer around the same timestamp as the freeze? If just the Kernel-Power event, does it show a bugcheckcode (Details tab)? 

It restarted on its own once and made a sound, however I can usually make it restart faster by just turning the monitor off and on. 

I don't see any Event Viewers from around the same time it happened today, and unfortunately can't remember the time stamps for the last few times it happened. 

 

36 minutes ago, Bjoolz said:

Did you check the error record (!errrec on Arg2) on the PCIe crashes? I assume you got dump files once it stopped being related to the NVMe. 

Minidumps almost never occur even after replacing the SSD. I've only had one crash since replacing the motherboard as well, but it didn't produce a minidump. The minidumps that did occur after getting an SSD had an 0x50 bug check code and were PAGE_FAULT_IN_NONPAGE, but these literally only happened a few times and only in April. Any crash after that wasn't recorded.