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PC freeze issue

NINJA_F15H
By NINJA_F15H
in Troubleshooting
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Hi, my wife's PC was having random freezing issues. Put it down to RAM and put in my old set that worked perfectly fine when I was using it. Boots fine, logs in and after a few minutes it freezes still. Ran memtest86 on both sets of ram and no issues came back so I don't think it's a ram issue now. Wondering if anyone had any idea what it could be. Would a power supply cause this kind of issue? It's the oldest think in there.

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https://linustechtips.com/topic/1621174-pc-freeze-issue/
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do you have anything in your windows event viewer? if it freeze it can be too many things, GPU, CPU, RAM, PSU giving the wrong power...

 

can you post the full specs and the dates of the components, specially for PSU and SSDs which are the first components to break 

                   -`                    y0ur5h4d0w@Darkness
                  .o+`                   ------------------- 
                 `ooo/                   OS: Arch Linux x86_64 
                `+oooo:                  Host: Darkness
               `+oooooo:                 Kernel: Latest  
               -+oooooo+:                Packages: Only what i need to keep it simple
             `/:-:++oooo+:               Shell: ZSH
            `/++++/+++++++:              Main Monitor: LG Ultragear LG 27GS85Q 
           `/++++++++++++++:             Secondary Monitor: Asus MG28UQ
          `/+++ooooooooooooo/`           DE: Plasma Always Bleeding Edge  
         ./ooosssso++osssssso+`          WM: kwin 
        .oossssso-````/ossssss+`         Theme: Breeze-Dark [GTK2], Breeze [GTK3] 
       -osssssso.      :ssssssso.        Icons: Breeze-dark [GTK2/3] 
      :osssssss/        osssso+++.       Terminal: Kitty 
     /ossssssss/        +ssssooo/-       Terminal Font: Noto Color Emoji 17 FreeMono 13 
   `/ossssso+/:-        -:/+osssso+-     CPU: AMD Ryzen 7 9800X3D (16) @ 5.307GHz 
  `+sso+:-`                 `.-/+oso:    GPU: AMD ATI Radeon RX 7800 XT 
 `++:.                           `-/+/   GPU: AMD ATI Radeon Graphics 
 .`                                 `/   Memory: 61830MiB

 

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5700X3D (bought this year), Asus AM4 WiFi plus (bought this year), 4x8gb ddr4 Corsair vengeance, 970 Evo 1TB (nearly new) checked with crystal disk mark and has high health, not sure what PSU is but it's 7 years old, graphics card is a 2070 also 7 years old. Managed to launch event viewer 6000 events worst I could see before it froze up was "Faulting application name: backgroundTaskHost.exe" exception code: 0x00000000000072d03 event id:1000

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11 minutes ago, NINJA_F15H said:

5700X3D (bought this year), Asus AM4 WiFi plus (bought this year), 4x8gb ddr4 Corsair vengeance, 970 Evo 1TB (nearly new) checked with crystal disk mark and has high health, not sure what PSU is but it's 7 years old, graphics card is a 2070 also 7 years old. Managed to launch event viewer 6000 events worst I could see before it froze up was "Faulting application name: backgroundTaskHost.exe" exception code: 0x00000000000072d03 event id:1000

from microsoft forum the "Faulting application name: backgroundTaskHost.exe" exception code: 0x00000000000072d03 event id:1000" the only answer someone gave was to "reinstall windows" it's most likely that an update borked something, i would suggest the "sfc /scannow" and the DISM routes before trying to reinstall the system honestly

 

https://learn.microsoft.com/en-au/answers/questions/5511709/how-to-fix-faulting-application-name-backgroundtas

 

(in this guide you can see the commands for DISM if you don't remember them)

https://www.thewindowsclub.com/backgroundtaskhost-exe-system-error-fix 

                   -`                    y0ur5h4d0w@Darkness
                  .o+`                   ------------------- 
                 `ooo/                   OS: Arch Linux x86_64 
                `+oooo:                  Host: Darkness
               `+oooooo:                 Kernel: Latest  
               -+oooooo+:                Packages: Only what i need to keep it simple
             `/:-:++oooo+:               Shell: ZSH
            `/++++/+++++++:              Main Monitor: LG Ultragear LG 27GS85Q 
           `/++++++++++++++:             Secondary Monitor: Asus MG28UQ
          `/+++ooooooooooooo/`           DE: Plasma Always Bleeding Edge  
         ./ooosssso++osssssso+`          WM: kwin 
        .oossssso-````/ossssss+`         Theme: Breeze-Dark [GTK2], Breeze [GTK3] 
       -osssssso.      :ssssssso.        Icons: Breeze-dark [GTK2/3] 
      :osssssss/        osssso+++.       Terminal: Kitty 
     /ossssssss/        +ssssooo/-       Terminal Font: Noto Color Emoji 17 FreeMono 13 
   `/ossssso+/:-        -:/+osssso+-     CPU: AMD Ryzen 7 9800X3D (16) @ 5.307GHz 
  `+sso+:-`                 `.-/+oso:    GPU: AMD ATI Radeon RX 7800 XT 
 `++:.                           `-/+/   GPU: AMD ATI Radeon Graphics 
 .`                                 `/   Memory: 61830MiB

 

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https://linustechtips.com/topic/1621174-pc-freeze-issue/#findComment-16788617
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1 hour ago, NINJA_F15H said:

Did SFC/scannow in safe mode, it found corrupt files and fixed them so hopefully that's fixed it. Thanks for the help, greatly appreciated. edit: still froze so fresh install it is. Thanks for the help

windows is prone to self destruction in many weird ways and specially updates from what i've seen so i'm not so much surprised that this issue is fixable with a fresh install but well, glad i helped out 😄 

                   -`                    y0ur5h4d0w@Darkness
                  .o+`                   ------------------- 
                 `ooo/                   OS: Arch Linux x86_64 
                `+oooo:                  Host: Darkness
               `+oooooo:                 Kernel: Latest  
               -+oooooo+:                Packages: Only what i need to keep it simple
             `/:-:++oooo+:               Shell: ZSH
            `/++++/+++++++:              Main Monitor: LG Ultragear LG 27GS85Q 
           `/++++++++++++++:             Secondary Monitor: Asus MG28UQ
          `/+++ooooooooooooo/`           DE: Plasma Always Bleeding Edge  
         ./ooosssso++osssssso+`          WM: kwin 
        .oossssso-````/ossssss+`         Theme: Breeze-Dark [GTK2], Breeze [GTK3] 
       -osssssso.      :ssssssso.        Icons: Breeze-dark [GTK2/3] 
      :osssssss/        osssso+++.       Terminal: Kitty 
     /ossssssss/        +ssssooo/-       Terminal Font: Noto Color Emoji 17 FreeMono 13 
   `/ossssso+/:-        -:/+osssso+-     CPU: AMD Ryzen 7 9800X3D (16) @ 5.307GHz 
  `+sso+:-`                 `.-/+oso:    GPU: AMD ATI Radeon RX 7800 XT 
 `++:.                           `-/+/   GPU: AMD ATI Radeon Graphics 
 .`                                 `/   Memory: 61830MiB

 

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27 minutes ago, y0ur5h4d0w said:

windows is prone to self destruction in many weird ways and specially updates from what i've seen so i'm not so much surprised that this issue is fixable with a fresh install but well, glad i helped out 😄

Was frozen on "just a moment" for over an hour so I force restarted and now it's not even coming up with the screen telling you how to get into bios settings and the dram light is on. I swear her pc is cursed

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10 hours ago, NINJA_F15H said:

Was frozen on "just a moment" for over an hour so I force restarted and now it's not even coming up with the screen telling you how to get into bios settings and the dram light is on. I swear her pc is cursed

dram though indicates an issue with the ram, did you try to simply reseat them? sometimes it's enough to solve some issues 

                   -`                    y0ur5h4d0w@Darkness
                  .o+`                   ------------------- 
                 `ooo/                   OS: Arch Linux x86_64 
                `+oooo:                  Host: Darkness
               `+oooooo:                 Kernel: Latest  
               -+oooooo+:                Packages: Only what i need to keep it simple
             `/:-:++oooo+:               Shell: ZSH
            `/++++/+++++++:              Main Monitor: LG Ultragear LG 27GS85Q 
           `/++++++++++++++:             Secondary Monitor: Asus MG28UQ
          `/+++ooooooooooooo/`           DE: Plasma Always Bleeding Edge  
         ./ooosssso++osssssso+`          WM: kwin 
        .oossssso-````/ossssss+`         Theme: Breeze-Dark [GTK2], Breeze [GTK3] 
       -osssssso.      :ssssssso.        Icons: Breeze-dark [GTK2/3] 
      :osssssss/        osssso+++.       Terminal: Kitty 
     /ossssssss/        +ssssooo/-       Terminal Font: Noto Color Emoji 17 FreeMono 13 
   `/ossssso+/:-        -:/+osssso+-     CPU: AMD Ryzen 7 9800X3D (16) @ 5.307GHz 
  `+sso+:-`                 `.-/+oso:    GPU: AMD ATI Radeon RX 7800 XT 
 `++:.                           `-/+/   GPU: AMD ATI Radeon Graphics 
 .`                                 `/   Memory: 61830MiB

 

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