Remote internet fixing

[Shotty_Gunny]

Hey

 

I'm in an other country and my parents have an issue with their desktop pc's internet.
No cables or settings have been changed. There has been a power outage after which the problem started.
They run windows 10 home, Intel core i5-4460, Gigabyte motherboard, 8GB ram.

PC is connected via an ethernet cable via a hub to the router. We've tried the cable directly in the router without success. Other devices connected via ethernet work as normal.

Internet has no valid ip configuration and the tray icon is stuck on identifying.
 

Any advice is welcome as i've had trouble testing fixes due to the "remoteness" and lack of computer knowledge and speed by my parents 

[whispous]

Tell them to right click the networking icon, and "diagnose/troubleshoot".

 

Follow it's suggestions and ask them to carefully read all the text - that's your first thing to try.

[Shotty_Gunny]

47 minutes ago, whispous said:

Tell them to right click the networking icon, and "diagnose/troubleshoot".

 

Follow it's suggestions and ask them to carefully read all the text - that's your first thing to try.

Tried that, just said no valid ip config
I did video call

[whispous]

Get them to right=click the network adapter in question in device manager, and uninstall the driver.

Then do a restart (note: do a restart, specifically a restart: do not do a shut down/switch on.)

check to see if, in device manager, Windows has reinstalled the network adapter.