HP printer not working

[mgj]

Hey,

 

I have a HP LaserJet M209dw printer that just won't work. I can open the printer's web interface without an issue.  I can add the printer to both a Mac and Windows laptop, but when I go to print, it just won't print.

 

Windows tells me the printer has an issue.  The web interface says:

 

Quote

A problem has occurred and you will be unable to print, except for printer reports, until the issue is resolved. Check your HP account for more information.

 

When I check my HP account it tells me nothing, other than the printer is offline. 

 

I have tried wireless, wired ethernet and USB. They all tell me the printer is offline.

 

Any tips on how I can make this work?

 

The printer is a great little printer, except now when it isn't anymore.

[AI_Must_Di3]

Well, could either be non genuine cartridge, alot of fakes etc... out there or this: 

 Did you update it? HP are really scummy with there printers of all makes, shapes and styles.

 

[OhioYJ]

Have you tried booting into Linux? I have a similar printer and never could make it work in Windows 10, it does however work perfectly in Linux. 

 

Also I believe this was the same printer I have had an issue with new, and HP replaced it for me originally. It was a pretty painless process, they shipped me a new one after some troubleshooting, and sent me a return label. 

 

Also there is a factory reset process. I believe IIRC it's holding the X button while powering it on (I would Google this). I've done this before when having issues. I have gotten this to print a couple times in Windows 11

[mgj]

Printer stopped working a little over a month ago, but just getting around to troubleshooting, it really.

 

I bought a cartridge right off of HP's Amazon store.  I did buy the high capacity one instead of the regular one. But it worked for a little while before it stopped working.

 

I had the auto firmware update feature turned on.

 

As for Linux, that doesn't work because of the users of the printer aren't going to switch. Already upset I don't shell out for a MS Office license and insist on using the free office alternatives.

 

I'll take a look to see if I still have the old cartridge laying around to see if it will print with it.