Pc randomly dying

[Paranomalistic]

My pc randomly black screens and then cuts the display to my monitor. I have an integrated GPU from a Ryzen 5 3400G. I had to decrease the GPU RAM from 2gb to 64mb just for it to not crash as frequently. I had this pc for like 2 years and it ran perfectly fine like this. I never messed with any settings and I reset my windows and bios settings fully. Is there any way to fix this even if I have to get a GPU?

I made a post like this a few days ago and someone told me to update my BIOS and it fixed for a while until it started doing crashing again (also last time I wrote in the wrong motherboard).

 

my specs:

CPU: Ryzen 5 3400G

GPU: Integrated

Motherboard: MSI A320m-a PRO

RAM: Unknown 8gb DDR4 3000MHZ
PCU: Unknown 450w

Storage: 500GB Western Digital SSD

 

Stuff I already tried:
Fully restarting windows

Restarting BIOS
Updating AMD Adrenalin
Updating Windows

Checking SSD with CrystalDiskInfo (%84 Health)

Checking Temps of CPU (30C When no load, 50C max with load)

Updating to the newest BIOS (7C51v192)

 

Edit: I don't know if this helps but this is the event viewer right when it black screened at 20:10

Edited January 6, 2025 by Paranomalistic

[SpookyCitrus]

29 minutes ago, Paranomalistic said:

CPU: Ryzen 5 3400G

GPU: Integrated

Motherboard: MSI A320m-a PRO

RAM: Unknown 8gb DDR4 3000MHZ

Firstly, since this is likely tied to a Vram issue, the Radeon iGPU uses system memory for it's Vram. This could just simply be a case of either faulty ram or not enough ram. First, I'd run Windows Memory Diagnostic it's a memory diagnostic tool built into Windows. Let it do it's thing, if it detects any errors you just have a bad stick of ram and will need to get a new kit. I highly advise if it is ram you get a 16GB 2x8GB module kit. Don't use a single module kit and don't get less than 16GB if you want to continue to use the iGPU for your graphics. Simply not enough ram could also be the issue depending on the games you're trying to play only a single module of 8GB may not be enough for both the main system as well as sharing with the iGPU.

29 minutes ago, Paranomalistic said:

PCU: Unknown 450w

Is the system powering off when it crashes or is it staying on just loosing display? If the system is off when it crashes and it powers off. It could be a bad PSU, causing the system to crash when under load. If the system is still on when it black screens then it's likely the GPU itself. Though unknown PSU does worry me. If you can figure out the exact unit that would be great, just so we can rule it out.

[Sawa Takahashi]

54 minutes ago, Paranomalistic said:

Checking SSD with CrystalDiskInfo (%84 Health)

84% is low for a SSD health. You better backup any important data and add a SSD to your shopping list.

55 minutes ago, Paranomalistic said:

RAM: Unknown 8gb DDR4 3000MHZ

It is possible that the computer is running out of memory. 8GB is now the strict minimum for Windows and since your GPU is using that RAM too, this is asking for problems. I'd be more comfortable with 16GB of RAM. Buying a discrete GPU may help reduce the RAM usage but I think that the RAM would cost less and be more profitable for the user experience. (both if you can afford it).

[Paranomalistic]

48 minutes ago, SpookyCitrus said:

Firstly, since this is likely tied to a Vram issue, the Radeon iGPU uses system memory for it's Vram. This could just simply be a case of either faulty ram or not enough ram. First, I'd run Windows Memory Diagnostic it's a memory diagnostic tool built into Windows. Let it do it's thing, if it detects any errors you just have a bad stick of ram and will need to get a new kit. I highly advise if it is ram you get a 16GB 2x8GB module kit. Don't use a single module kit and don't get less than 16GB if you want to continue to use the iGPU for your graphics. Simply not enough ram could also be the issue depending on the games you're trying to play only a single module of 8GB may not be enough for both the main system as well as sharing with the iGPU.

Is the system powering off when it crashes or is it staying on just loosing display? If the system is off when it crashes and it powers off. It could be a bad PSU, causing the system to crash when under load. If the system is still on when it black screens then it's likely the GPU itself. Though unknown PSU does worry me. If you can figure out the exact unit that would be great, just so we can rule it out.

Just scanned the ram and it had no issues. It black screens but keeps my pc on and it does it at random times. The psu is some 450w fierce pc one. Also it crashes on simple games like unturned.

[Paranomalistic]

36 minutes ago, Sawa Takahashi said:

84% is low for a SSD health. You better backup any important data and add a SSD to your shopping list.

It is possible that the computer is running out of memory. 8GB is now the strict minimum for Windows and since your GPU is using that RAM too, this is asking for problems. I'd be more comfortable with 16GB of RAM. Buying a discrete GPU may help reduce the RAM usage but I think that the RAM would cost less and be more profitable for the user experience. (both if you can afford it).

Yeah, I might just buy more RAM. Im not too worried about the SSD health as I don't really have anything too important on my computer and whatever pictures I do have on it are backed up on OneDrive.

[Paranomalistic]

2 hours ago, SpookyCitrus said:

Firstly, since this is likely tied to a Vram issue, the Radeon iGPU uses system memory for it's Vram. This could just simply be a case of either faulty ram or not enough ram. First, I'd run Windows Memory Diagnostic it's a memory diagnostic tool built into Windows. Let it do it's thing, if it detects any errors you just have a bad stick of ram and will need to get a new kit. I highly advise if it is ram you get a 16GB 2x8GB module kit. Don't use a single module kit and don't get less than 16GB if you want to continue to use the iGPU for your graphics. Simply not enough ram could also be the issue depending on the games you're trying to play only a single module of 8GB may not be enough for both the main system as well as sharing with the iGPU.

Is the system powering off when it crashes or is it staying on just loosing display? If the system is off when it crashes and it powers off. It could be a bad PSU, causing the system to crash when under load. If the system is still on when it black screens then it's likely the GPU itself. Though unknown PSU does worry me. If you can figure out the exact unit that would be great, just so we can rule it out.

 

2 hours ago, Sawa Takahashi said:

84% is low for a SSD health. You better backup any important data and add a SSD to your shopping list.

It is possible that the computer is running out of memory. 8GB is now the strict minimum for Windows and since your GPU is using that RAM too, this is asking for problems. I'd be more comfortable with 16GB of RAM. Buying a discrete GPU may help reduce the RAM usage but I think that the RAM would cost less and be more profitable for the user experience. (both if you can afford it).

I don't know if this helps with anything but this is my event viewer right before my computer black screened

 

[Sawa Takahashi]

3 hours ago, Paranomalistic said:

I don't know if this helps with anything but this is my event viewer right before my computer black screened

Critical : Kernel power. That's a new one. Is it possible that your PSU is failing too ?

[Paranomalistic]

18 hours ago, Sawa Takahashi said:

Critical : Kernel power. That's a new one. Is it possible that your PSU is failing too ?

Sorry for responding late but I have no idea if it is, is there any way to check if it is failing?

[Paranomalistic]

20 minutes ago, Paranomalistic said:

Sorry for responding late but I have no idea if it is, is there any way to check if it failing?

I don't know if this helps but this is what the the error says 

[Sawa Takahashi]

55 minutes ago, Paranomalistic said:

Sorry for responding late but I have no idea if it is, is there any way to check if it is failing?

Testing with another PSU is about the only thing you can do. LTT Labs bought a nice PSU tester and paid over $100k for it

55 minutes ago, Paranomalistic said:

I don't know if this helps but this is what the the error says 

This is a generic error message. It simply means that Windows crashed before it was shut down properly.