Unexpected Store Exception BSOD

[Crezmen]

I usually use my desktop remtotely so it's constantly on/sleep, and from time to time (every few months) i would find the that i'm unable to connect/wake the computer. Whenever this happens, I'd goto the desktop and find it frozen on BIOS boot logo, and I'd have to force a shutdown by holding the power button.

 

this issue has been happening for an year, but because it used to be an infrequent problem, i never paid attention to it. but recently it has happened twice in a week, and it's becoming a problem, as it'll happen while I'm using the PC. I was in front of the PC when this happened, so i saw the BSOD with the error code `Unexpected Store Exception`

 

I've tried all of the driver/bios updates, it didn't help, I've even reinstalled windows before, and it still happens. I don't have a reliable way to reproduce the issue, it just seems to happen randomly. Tried bring it in to a local repair shop, but they said nothing happening after 24 hours.

 

I've also tried cmd commands like chkdsk and sfc

 

Only setting i changed in bios was enableing rebar and virtualization

I don't have any dump files (don't have the folder `C:\Windows\Minidump`)

 

My specs are:

Windows 11 Pro 22H2

Asus ROG Strix X570-E Gaming (Bios version 5013, latest)

AMD Ryzen 7 5800X (stock)

2x32GB G.Skill Trident Z Neo (stock no XMP, in slot A2 and B2)

Asus ROG Strix RTX 3090-O24G-Gaming (stock)

Intel SSDSCKKW480H6 540 series (480GB) boot drive

 

I've saw people suggesting that the SSD is dying/overheating, but crystaldiskinfo says it's still healthy, and it idles around 40C

 

Any help is appreciated, I don't have any extra parts to swap. It's be great if there's some definitive method to identify the issue, so I don't have to buy unnecessary hardward to debug the issue.

[Bjoolz]

You don't look at the health rating. The health rating can't be trusted. You have to know which of the parameters in the bottom half are important and see how many counts it has on those. This drive has 50 (32 hex) re-allocated sectors. These are failed sectors where data had to be moved. The drive has started dying. I don't know if that is all the parameters, you often have to scroll down to see them all, I don't see the pending sectors parameters. It's not always included though so your drive might not have that parameter. Because it has re-allocated sectors, it should have a pending one as well.

 

Re-allocated sectors isn't the worst error as it has been able to recover the data, but it's one of the bigger indicators of a failing drive. If it has more parameters if you scroll down and it has any numbers in pending sectors, this is one of the worst ones. It means that a sector failed, but it wasn't able to recover data from the sector. 

[Crezmen]

thanks for the insight, I expanded it to the fullest and did not see pending sectors, Vendor Specific is the last row.

So this drive is now e-waste? or can it be used for non-important storage?

Is there a rule of thumb on when to replace a dying drive? as soon as there's pending sectors?

[Bjoolz]

On 9/19/2024 at 4:44 AM, Crezmen said:

thanks for the insight, I expanded it to the fullest and did not see pending sectors, Vendor Specific is the last row.

So this drive is now e-waste? or can it be used for non-important storage?

Is there a rule of thumb on when to replace a dying drive? as soon as there's pending sectors?

I don't get a notification if you don't tag/reply to me, but yes, this drive looks like a goner. No, there are no rule of thumbs. Once you have issues with it and it has these errors, replace it. I have drives with errors, but I don't have any issues with them so I still use them. I don't trust them with any important data though.