PC randomly turning off

[Sn0r3laX]

Hi! I have a problem with my PC.

I was playing NFS Unbound when my pc suddenly turned off. No BSOD, No error, just went black and everything turned off.

I had to restart the PSU to start it again. I launched my game again,played like 30 minutes and it did again. I have no clue what to do.

My pc:

Sapphire RX 7900XTX Nitro+

Ryzen 7 7800X3D

ASUS ROG B650E-E Wifi

Kingston Fury Beast 6000Mhz CL36

Seasonic Prime TX-1000W Titanium

Arctic Liquid Freezer II 360 A-RGB

Lian LI O11 Dynamic Evo

7 ARGB Arctic fans

3 M.2 SSDs+2 HDDs+1 Sata SSD

 

I'm playing in 4K

 

My temps are fine

the CPU is 70-72C (NFS Unbound uses 70-90% of my CPU in 4k!!!)

the GPU is 60-65C with avarage 477W power consumption.

 

What do I do?

 

[TatamiMatt]

3 minutes ago, Sn0r3laX said:

Hi! I have a problem with my PC.

I was playing NFS Unbound when my pc suddenly turned off. No BSOD, No error, just went black and everything turned off.

I had to restart the PSU to start it again. I launched my game again,played like 30 minutes and it did again. I have no clue what to do.

My pc:

Sapphire RX 7900XTX Nitro+

Ryzen 7 7800X3D

ASUS ROG B650E-E Wifi

Kingston Fury Beast 6000Mhz CL36

Seasonic Prime TX-1000W Titanium

Arctic Liquid Freezer II 360 A-RGB

Lian LI O11 Dynamic Evo

7 ARGB Arctic fans

3 M.2 SSDs+2 HDDs+1 Sata SSD

 

I'm playing in 4K

 

My temps are fine

the CPU is 70-72C (NFS Unbound uses 70-90% of my CPU in 4k!!!)

the GPU is 60-65C with avarage 477W power consumption.

 

What do I do?

 

is this an upgraded PC or was this PC built from scratch as is?

[Sn0r3laX]

3 minutes ago, TatamiMatt said:

is this an upgraded PC or was this PC built from scratch as is?

I built it from scratch.

[TatamiMatt]

4 minutes ago, Sn0r3laX said:

I built it from scratch.

okay so no driver issues then most likely, wouldnt hurt to try a DDU anyway

[Zomeguy]

Maybe the cpu cooler isn't seated properly on the CPU? I've seen where the temps look ok but because of an improper mount wasn't cooling correctly.

[Sn0r3laX]

4 minutes ago, Zomeguy said:

Maybe the cpu cooler isn't seated properly on the CPU? I've seen where the temps look ok but because of an improper mount wasn't cooling correctly.

I reseated my CPU and my cooler too and repasted it with MX-6 Paste.  If I make too much pressure on my CPU with my cooler, it just won't boot. I'm gonna play for a hour and see what changed.

[Sn0r3laX]

23 minutes ago, TatamiMatt said:

okay so no driver issues then most likely, wouldnt hurt to try a DDU anyway

I've just done it. I'm going to try it.

[Sn0r3laX]

So guys, I've been testing this since yesterday, and my PC still randomly turns off. Sometimes when I start the game and I have to press the enter the pc just turns off.

Sometimes if I play and just driving casually, my pc turns off.

 

I reinstalled my drivers, the game, reseated the cpu + reapplied thermal paste and still. Without any signs of malfunction it shuts down.

 

Can It be my power supply?

 

BTW, when the PC turns off, my motherboard's led is still on. After that if I want to restart the PC, I have to plug the PSU's cable out and back in.

 

Where can I check that Kernel Power error in windows?

[TatamiMatt]

On 3/22/2024 at 3:16 PM, Sn0r3laX said:

So guys, I've been testing this since yesterday, and my PC still randomly turns off. Sometimes when I start the game and I have to press the enter the pc just turns off.

Sometimes if I play and just driving casually, my pc turns off.

 

I reinstalled my drivers, the game, reseated the cpu + reapplied thermal paste and still. Without any signs of malfunction it shuts down.

 

Can It be my power supply?

 

BTW, when the PC turns off, my motherboard's led is still on. After that if I want to restart the PC, I have to plug the PSU's cable out and back in.

 

Where can I check that Kernel Power error in windows?

Possibly PSU issue but thats a quite a good one, and should be recent enough too? So idk why it would be acting up unless just a manufacturing defect

[UnhingedIT]

34 minutes ago, TatamiMatt said:

Where can I check that Kernel Power error in windows?

Type in "Event Viewer" in windows search bar and go to "Windows Logs" > "System". From there you can filter the level of severity (usually Kernel power errors are critical).

 

Also does the random turning off happens only when you boot up a game ?

Does it happen when you just browse stuff ?

 

If it only happens if you boot up games then you should probably start from there. 

Stress test your configuration to see if it will shut down.

- check temps (AIDA64)

- blue screens (https://www.nirsoft.net/utils/blue_screen_view.html)

- drivers (DDU)

 

If it happens regardless if you boot up games or not...  then probably it is a hardware issue.

 

[Sn0r3laX]

Thank you guys, but I found the solution:

I bought a wattage measurer thing, and tested how much watt it's using. It was around 950-970W if played on 4k with max settings.

So yeah, i bought a new PSU, a Thermaltake Toughpower IRGB 1250W. I've played for 12 hours, and no issues.