Pc crashes when launching games

[Lowyck]

Hello everyone, 

 

First time here. Might as well try and I am seeking for help.

 

i bought new components and built a pc. Here is the list of the components:

 

AMD Ryzen 9 7900X3d

MSI GeForce RTX 4070 Gaming x slim 12gb

ASUS TUF x670-e

2x16gb Corsair ram DDR5 5200

2 2tb Samsung NVme m2

Lian Li GA II 360 Trinity SL-INF

3x lian li uni fan

1x nzxt fan from nzxt h9 case

PSU  Bequiet Pure Power 12 M 750W

OS: windows 11 pro 64x

BIOS: asus tuf 1813 (do not really know the name but version is 1813 supposed to be the latest)

 

Here is the context. My brother in law built the pc. Everything went well. Pc booted, windows 11 pro installed and activated. Everything worked fine until I tried to launch games. I first launched rocket league. The whole pc crashed. No blue screen but completely shut down. I then restarted it and launched rocket league again. This time pc did not crashed and was able to play (I did only for 5 min to test). Then I launched warzone. Again, pc completely shut down and no blue screen. Starting to worry and did some research on the internet. I tried a few solution and running tests such as memory, download latest drive (was already done), etc. I then launched warzone a second time and pc still shut down. Knowing warzone is maybe not optimal, I tried launched another game in this case CS 2. The pc also shut down when launching the game. It pissed me off. I unplugged psu and did not restart the pc.
 

Now, I do not know what to do. I begin to think that PSU is not enough to support the whole thing, mainly GPU, AIO and others. Because when launching games, every components starts to activate and maybe requires more power which can’t be delivered by the PSU.

 

Does anyone has an idea of what the issue can be or can anyone help me ?

 

i am starting to worrying because it is quite an amount of money and I am afraid components might have been damaged. 
 

Many thanks if you took your time to read this and if you bother replying. 
 

Btw, whising you merry Christmas !

[Whatisthis]

Anything in the c:\windows\minidump folder?

 

also, you did update all motherboard drivers and gpu driver, right?

[Lowyck]

I am not able to recover the minidump folder. I have checked in the system settings to see if the dump folder is activated, which it is. Maybe because it is not a bluescreen that happens but a complete shutdown. Idk

 

Regarding drivers, gpu drivers are updated. BIOS version is up to date. Normally, motherboard drivers are updated but I have to verify again.

 

Maybe I can try to to launch again a game to this if the minidump folder will appear.

 

Windows event log refers to Kernel Power event ID 41 error. But I suppose this error happens whenever the pc has an unexpected shutdown, whatever the reason.

 

Thanks for your help !

[RB2021]

I'm willing to bet something is only half plugged in. 24 pin connector is a typical problem causer and it's on my mind because I had a problem with my machine today where it was crashing during games or stress tests.  I am still testing but fixing the loose connections seems to have alleviated the issue.

 

And don't stress too much.  We've all been there.   It's not fun and shouldn't happen with new parts.  You will figure it out.  Get together with your brother in law and check all the physical connections, especially PSU connections. I think 750w should be fine for that build but I haven't run the numbers myself.

Edited December 25, 2023 by RB2021
More information / clarity

[Lowyck]

Apparently everything is correctly plugged. My brother in law came and just switch the 3 lian li fans direction which were badly installed and he added 3 nzxt fans from the case which had been removed. Since then, everything works fine and I am able to play games.

 

Crazy to think that cooling and airflow has such a huge effect on the pc.

 

Finger crossed it stays that way.  
 

Thank you both for your suggestion and help !