SSD Formatting Bluescreening computer

[Djw_]

I recently ordered a Samsung 990 pro from Amazon, and when I go to format the ssd It bluescreens my computer. I am currently using the 970 evo plus, and I wanted to put another NVMe M. 2 ssd for games for lower game loading times, latency, etc. I don't believe that the ssd is installed incorrectly as it shows in the BIOS as well as Windows Disk Manager, I also don't believe that the issue is a compatability issue. My Specs are: ASUS B550-F gaming motherboard, Ryzen 5 5600X CPU, 4 sticks of 8 Gb G.Skill Ripjaws DDR 4-3200 CL16 RAM, MSI GeForce RTX 3070 Gaming X Trio, Thermal Take Smart BM2 750 PSU, and like I mentioned previously I have a Samsung 970 EVO Plus. I've just reset my computer since I had some other issues with playing games. I would play any game and it would crash my computer, and when I went to the Event Viewer GameInput service was supposedly the cause, but I never figured it out so I settled on resetting my computer.

[Xtr]

If you can see the M.2 in the Bios and in windows I would think you're on the right track , is the device prompting you to format on first access? a 990 is gen 4 so i dont think theres a compatiblity challenge there. have you by chance grabbed the samsung firmware at https://download.semiconductor.samsung.com/resources/software-resources/Samsung_SSD_990_PRO_4B2QJXD7.iso maybe worth giving it a shot to update , check your motherboard's firmware as well see if theres an oddity related to chipset or nvme storage might be worth updating if you haven't already - good luck!

 

 

if all else fails - it could very well be malfunctioning , wonder if safemode allows you to format the drive?

[problemsolver]

1 hour ago, Djw_ said:

I recently ordered a Samsung 990 pro from Amazon, and when I go to format the ssd It bluescreens my computer. I am currently using the 970 evo plus, and I wanted to put another NVMe M. 2 ssd for games for lower game loading times, latency, etc. I don't believe that the ssd is installed incorrectly as it shows in the BIOS as well as Windows Disk Manager, I also don't believe that the issue is a compatability issue. My Specs are: ASUS B550-F gaming motherboard, Ryzen 5 5600X CPU, 4 sticks of 8 Gb G.Skill Ripjaws DDR 4-3200 CL16 RAM, MSI GeForce RTX 3070 Gaming X Trio, Thermal Take Smart BM2 750 PSU, and like I mentioned previously I have a Samsung 970 EVO Plus. I've just reset my computer since I had some other issues with playing games. I would play any game and it would crash my computer, and when I went to the Event Viewer GameInput service was supposedly the cause, but I never figured it out so I settled on resetting my computer.

There's a lot going on there. Since you just reset your computer, on top of what Xtr recommended, follow this guide from steps 6 through 13 first. After that, give it another try.

 

The GameInput Service crashing shouldn't be causing system instability (but it is logged in Event Viewer which I'm guessing is what you saw). If you're still having that issue after the recent Windows reset, I can post directions on how to fix it.

[Djw_]

1 hour ago, problemsolver said:

There's a lot going on there. Since you just reset your computer, on top of what Xtr recommended, follow this guide from steps 6 through 13 first. After that, give it another try.

 

The GameInput Service crashing shouldn't be causing system instability (but it is logged in Event Viewer which I'm guessing is what you saw). If you're still having that issue after the recent Windows reset, I can post directions on how to fix it.

 

2 hours ago, Djw_ said:

I recently ordered a Samsung 990 pro from Amazon, and when I go to format the ssd It bluescreens my computer. I am currently using the 970 evo plus, and I wanted to put another NVMe M. 2 ssd for games for lower game loading times, latency, etc. I don't believe that the ssd is installed incorrectly as it shows in the BIOS as well as Windows Disk Manager, I also don't believe that the issue is a compatability issue. My Specs are: ASUS B550-F gaming motherboard, Ryzen 5 5600X CPU, 4 sticks of 8 Gb G.Skill Ripjaws DDR 4-3200 CL16 RAM, MSI GeForce RTX 3070 Gaming X Trio, Thermal Take Smart BM2 750 PSU, and like I mentioned previously I have a Samsung 970 EVO Plus. I've just reset my computer since I had some other issues with playing games. I would play any game and it would crash my computer, and when I went to the Event Viewer GameInput service was supposedly the cause, but I never figured it out so I settled on resetting my computer.

Thanks, one of your guys' solutions worked, I did both at the same time. I might have had an issue with outdated bios, or since I had just reset my computer it might have been the chipset drivers. Thanks for thew suggestions.